Rated 4.2 out of 5 by 884
Rated 5.0 out of 5.0 by Eli-2015 Very comfortable bed and great service.
The room and the facilities were very good but I mainly want to highlight the staff cortesy and kindness
July 24, 2015
Rated 5.0 out of 5.0 by JGM1 Quiet, comfortable, clean hotel
I found the staff to be very courteous and friendly, going out of their way to be helpful. The room was comfortable, clean, and well-furnished. The convenient location near Heathrow made a perfect place for our London stay.
July 23, 2015
Rated 2.0 out of 5.0 by mo148107 Unattentive staff.
I ve raised previously the problem i ve encountered in this hotel trying to reach the front desk ,phone never answered or connection faulty and i ve been contacted by the manager who assured me there was a fault and its been fixed in that particular room.
Last time i ve tried to reach reception because my minibar was blocked even though i ve given my credit card for any extras.
Do the staff learn from past mistakes??NO.
Again this time credit card given, minibar still blocked and connection faulty to front desk (room 663) but thanks God operator were helpful to unblock the minibar.
I will attach picture of the apple offered by the hotel, its not the freshest you can find, needless to say i didnt touch it.
July 22, 2015