Rated 4.0 out of 5 by 493
Rated 5.0 out of 5.0 by Malc23 Exceptional Service
Excellent welcome on arrival from the receptionist Kam who was not only friendly but super efficient, our newly refurbished executive room was clean,comfortable and well equipped for leisure or business use, with fresh milk for hot drinks - a pity other IHG hotels have not implemented this simple idea, the only fault was the room entrance light could not be switched off when using the bedside lights which was very annoying. Restaurant menu was varied with a buffet available together with a separate Thai restaurant and the bar included a Starbucks franchise. The car park was huge but costly for a short stay, although very good value for park and fly, allow at least 30 minutes for Heathrow shuttle bus which is poor value considering inclusive parking has been paid. Overall the only airport hotel I have ever been inclined to award top marks too.
15 August 2014
Rated 5.0 out of 5.0 by Caston2014 London On A Budget
My family of four stayed here in August 2014. One of the our best vacations ever. We were traveling on a budget. Mainly because the U.S dollars isn't worth anything in Britain ( besides the point ). The outstanding service along with the great accommodation made this one of our best vacations.They saved us hundreds of dollars. Instead of trying to sell us overpriced tour packages, they Sebastian, sat down with me and he helped me plan my trip. I bought an Oyster card and we saw every site in London that we wanted to see. Saving me hundreds of dollars. Great hotel, great service, great people. Thank you Holiday Inn Heathrow m4j4 ( my son called it Michael Jackson forever.
15 August 2014
Rated 4.0 out of 5.0 by Ancel Comfortable stay, convenient and good value
We wanted two rooms, one for our teenage kids and one for us. This hotel provided two good sized rooms next to each other and in great clean condition. The kids got their own twin beds for a comfortable sleep and the only missing ingredient was a connecting room - but they were right next door anyway.
We were a bit upset at the time taken to get served in the bar area when going down for snack food. The restaurant doesn't open until 7pm which was too late for us as we were transitioning off a 10 hour flight from the USA and needed to eat now.
I asked at the bar if we should order there or wait to be served - the latter was advised. So we waited and waited for what seemed close to 20 minutes, before I returned to ask again about being served. The manager (I presume) behind the bar made some excuse about serving someone else - yet I hadn't seen him serve anyone for the last 20 mins. It is a huge area and really needs constant surveilance and reactions to people arriving. Eventually we got our food and it was fine.
Next morning we were up early for breakfast that is advertized to start at 6:am - we were down at 5:50 am. A rather fussy lady instructed us that we could not sit down at any tables yet - until the Chef said he was ready. So we had to stand at the front of the queue waiting for another 10 minutes before being shown to a table for 4. I don't undrstand such a restrictive and inflexible policy when we are the only ones in the room. Fortunately the breakfast was awesome and totally great value for the money!
We all agreed we would stay here again given the choice - but improvements certainly could be made very easily.
14 August 2014