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Rated 4.5 out of 5 by 346 reviewers.
Rated 5.0 out of 5.0 Awesome Honeymoon! It has been an awesome stay in Holiday Inn London-Stratdford City! We're on our honeymoon 02 June 2014
Rated 5.0 out of 5.0 by CLEAN, MODERN AND COMFORTABLE, - WILL RETURN I stayed for 5 nights while builders did work at home and was pleasantly surprised at the luxurious feel of this hotel. The service at reception was second to none. We were allowed into our room early on arrival, which was great as we had nowhere to go if we had to sit around waiting. On departure, staff organised a late checkout at 2pm to help us again. This flexibility will encourage us to return again and again if the need arises. The room on the 6th floor was spotless, as I had reported suffering from allergies and asthma in advance. It could not be faulted for cleanliness. The bed was huge and offered the best hotel sleep I have ever had and the room was quiet and peaceful. The furnishings were modern and practical, lovely desk/table to eat/work at, comfy armchair and work chair. The window had a useful shelf halfway down for ladies to put their make-up mirror and this proved to be a lovely light area to get ready in. A good tv on the wall opposite the bed also made it feel homely and luxurious. The bathroonm was again spotless and modern and lovely to use. If I had to find any criticism it would be only that I wished the room had had a window to open to let in fresh air as the air conditioning was either too cold or too hot so we had to keep switching it on and off to accommodate our needs, but it did in the end. Also the water could have been slightly hotter in the bathroom, but really nothing prevented us from feeling totally comfortable and happy during our 5 night stay. The icing on the cake was the superb location of the hotel in the middle of the shopping centre with Marks and Spencer and John Lewis either side, and with Stratford's great transport links we were able to get home each day to check on our builders plus get into London quickly for hospital appointments and at the end of our stay we were able to get straight down to Folkestone on the high speed train to attend to some business. A luxurious and useful week spent in great accommodation. 26 May 2014
Rated 5.0 out of 5.0 by Excellent Stay Would recommend and stay again due to quality of facilities and location 25 May 2014
Rated 5.0 out of 5.0 by Nice Hotel really nice holiday inn location excellent, with excellent transport links to centre of london. Great views of olympic park. staff very friendly. would recommend for business or leisure. 24 May 2014
Rated 5.0 out of 5.0 by Overall Excellence It was a very comfortable stay, with the mall just outside the hotel door. It is the perfect location! Tube and Bus station right at the door of the Mall. Train into London in 20 mins. Enough restaurants till late. Had a perfect stay. 20 May 2014
Rated 5.0 out of 5.0 by At the heart of it all This hotel is very comfortable and well priced compared with more centrally located hotels, yet is well situated for travel connections. Recommended if you focus is East/City/West End/City or Stansted Airport. Long journey from Heathrow (1hr30 by Tube) 14 May 2014
Rated 3.0 out of 5.0 by Not up to the usual standard We have stayed at this hotel several times and enjoyed the experience. However on this occasion it was not good. We stayed overnight on a Saturday and were woken up by drilling on the Sunday morning which was so loud there was vibration in the room. We were driven out of our room by the noise. It turned out that it wasn't part of the hotel but a shop underneath where the work was taking place. However, the hotel should have warned us about the building work and should not have used the rooms above the shop, but instead kept their customers as far from the noise as possible. Very disappointing. And the hair dryer didn't work. Not the relaxing treat we were expecting! 08 May 2014
Rated 5.0 out of 5.0 by Comfortable room Very good room, the only disappointment was the price of the breakfast 05 May 2014
Rated 5.0 out of 5.0 Great Location My wife and I went to see a concert at the O2 and needed somewhere close by to stay. Having loooked at a couple of options we decided on the Holiday Inn Stratford, idealy located for the concert venue, next to an amazing aray of shops and the olympic park has just opened to the public. The hotel was very clean and inviting, directed to reception on third floor by security, booked in, in a couple of mins, liked the idea of using security key for the lift and room. The room was better than expected and good value for money, we have no negatives to say about this hotel, next time (and we will go back) we will use the other facilites available. Bright friendly staff, would recommend this hotel if you need to stay in this part of London. 22 April 2014
Rated 5.0 out of 5.0 by Nice location and everything fine All the services has been at an excellent level. The location, easy to reach by walk from Stratford Statio, is really nice. Wonderful view from the room. 21 April 2014
Rated 5.0 out of 5.0 by another excellent stay The hotel is around a minute walk from either stratford international / stratford underground / stratford overground, and if coming from the north the javelin train takes 6 mins to stratford from kings cross. The staff were very welcoming and I was offered points or free drink / snack as per my priority rewards status. There were no upgrades available as I was in a twin room but dressing gown and chocolate bar and water were offered. if you need to drive parking is £5 I think but you will need to check. The hotel was very quiet, and a good nights sleep was had. I didn't have breakfast as there are lots of facilities for food at westfield. finally aspers casino is next door if you want a late night drink or a bet! Overall this is the best holiday inn I have stayed at. 14 April 2014
Rated 5.0 out of 5.0 by Great Place to Stay The purpose of our stay was to go to football on Sunday and shopping on Monday. We were so pleasantly surprised to be able to check in at about 11.00am. Our room was colour co-ordinated, comfortable and everything worked! Night light in the bathroom was a nice touch too. Sandwiches in the bar nicely presented but a little pricey. Lovely breakfast, good quality, plentiful, food good value especially with a £10 voucher. We booked a park view room which was quiet. All staff friendly and helpful. Would use again. 10 April 2014
Rated 5.0 out of 5.0 by Great location and good room Clean and comfortable, friendly, helpful staff. Great location and outlook, would definitely return. 09 April 2014
Rated 5.0 out of 5.0 by Brilliant stay Stayed for a night when I attended the O2 for the evening. Absolutely brilliant stay and location. Thanks to the lovely staff 08 April 2014
Rated 4.0 out of 5.0 by Great for the money Managed to stay at this hotel for a great price and really enjoyed it. This is one of the better Holiday Inns I have stayed at, really clean, pleasant staff great food and choice and even though situated at Westfield, really quiet. Really would recommend it and would definitely stay again.... 08 April 2014
Rated 4.0 out of 5.0 by Great hotel for the price Holiday Inn Stratford is a modern clean spacious hotel, close to rail links and in the middle of an excellent shopping area. The breakfast was fabulous and the staff were generally polite and helpful, although some had a hard time with English, which is not uncommon for the service industries in Britain. The only thing I think that could be improved on are the quality of mattresses and pillows. My mattress was hard and bouncy, many hotels now have cushioned tops to their mattresses, which helps tremendously in allowing for a good night's sleep. The pillows had to be some of the worst I have slept on anywhere, thin lumpy foam ones. They advertise a choice of pillows but only had one in stock. Other than that a great hotel. 07 April 2014
Rated 5.0 out of 5.0 by Pleasant staff good service Relaxed and enjoyable ready for the next stay very clean, comfortable bed a good nights sleep a pity you can not open a window 04 April 2014
Rated 4.0 out of 5.0 by Enjoyable stay in this lovely modern hotel Very warm welcome from an extremely pleasant young lady on reception. We were given a lovely room on the 5th floor with views of the Olympic Park.Nice furnishings and a very comfortable bed, pillows etc. Our only gripe being that the water temperature was poor morning, noon and night and this caused difficulties for showering, bathing and shaving etc. However, we did complain and were duly compensated for our inconvenience. Bar area, restaurant and service very good. Fantastic position, right in the middle of the Westfield Centre.Parking at a cost of £8 per day and extremely convenient right next to the hotel. Very good location for travel, only 5 minutes walk to all the train networks. Would definitely recommend and would stay again but would test the temperature of the water upon our arrival! 04 April 2014
Rated 4.0 out of 5.0 by Good Value A great location, good value for money with excellent connections. 03 April 2014
Rated 5.0 out of 5.0 by Great location and room very comfortable Perfect location surrounded by restaurants and shops. Room was spacious and very comfortable. The staff were friendly and made you feel welcome. Only downfall was the fitness center. I was hoping to use it during my stay but the bike made such a loud noise it was unusable and the rubber from the cross trainer comes off onto your hands when you are using it! The gym needs some TLC but apart from that great stay. 01 April 2014
Rated 4.0 out of 5.0 by Great service and comfortable room The hotel location is perfect. Service personal overall very much supportive. Clean an nice rooms with good comfort. The bed linens could be a little bit higher quality. Personally I like when its very smooth and cool bedblankets,. 01 April 2014
Rated 5.0 out of 5.0 by fantastic stay Stayed for one night with my daughter everything was wonderful. Would certainly stay here again. 26 March 2014
Rated 4.0 out of 5.0 by Try Smiling The hotel is let down by very poor customer care skills of its front of house staff. Reception staff did not smile throughout check in. Bar staff clearly over whelmed with only 20/30 people . Hopefully you will have a better experience 25 March 2014
Rated 5.0 out of 5.0 by Perfect Location Perfect Hotel Great staff and the hotel is a perfect location for O2 concerts, not to mention great shopping on site ! 20 March 2014
Rated 5.0 out of 5.0 by Exceptional stay This hotel is situated close to the centre of London with direct connections to all parts by Underground, Overground, Metro (DLR), Main Line and Buses. Its is also located in the centre of the largest shopping mall in Europe and offers the cheapest car parking (by far) beneath the hotel. The hotel staff are obviously well motivated, being welcoming, extremely friendly, and knowledgeable. The room was spotless and very quiet on the 7th floor. Breakfast was more than adequate with plenty of choice. Other menus were less inspiring but the hotel is amongst restaurants of every conceivable cuisine. This hotel is ideally situated for a visit to London, is great value for money and is highly recommended. 20 March 2014
Rated 5.0 out of 5.0 by Fantastic Hotel fantastic hotel in a great location. easy to reach London or enjoy the extensive facilities on the doorstep. Cheap car parking too £5 for 24 hours....bargin. the best of London without the cost 17 March 2014
Rated 5.0 out of 5.0 by Fab Hotel Friendly staff, efficient service. Room was clean, comfortable bed and breakfast was excellent. In the heart of Westfield, you have every shop and restaurant closely. 13 March 2014
Rated 5.0 out of 5.0 by Fabulous!! Brilliant hotel situated right in the middle of the shopping centre . We had a room facing the casino but only a murmur of noise heard not enough to disturb ! The hotel is bright clean and modern and the breakfast lovely. The staff are exceptional and the management should be proud of them . They were all very helpful, friendly and efficient . Would recommend this hotel. 12 March 2014
Rated 5.0 out of 5.0 by great night Stayed prior to a theatre trip. Easy booking. helpful staff. comfortable and clean room. Acknowledged my anniversary! 11 March 2014
Rated 2.0 out of 5.0 by Stuffy windowless room Great location if you re a shopaholic. But location is not everything. The ad said a room with a oark view but did not specify that this was a car park. Paid extra for the view too which was fairly decent as we were on the sixth floor so we got a nice skyline but could not get any fresh air into the room. Staff were well rehearsed and went through the motions but their heart was not in it! Would have been nice to have spoken to at least one with a London accent! Anything but. 11 March 2014
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