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Rated 4.5 out of 5 by 328 reviewers.
Rated 4.0 out of 5.0 by Good Value A great location, good value for money with excellent connections. 03 April 2014
Rated 5.0 out of 5.0 by Great location and room very comfortable Perfect location surrounded by restaurants and shops. Room was spacious and very comfortable. The staff were friendly and made you feel welcome. Only downfall was the fitness center. I was hoping to use it during my stay but the bike made such a loud noise it was unusable and the rubber from the cross trainer comes off onto your hands when you are using it! The gym needs some TLC but apart from that great stay. 01 April 2014
Rated 4.0 out of 5.0 by Great service and comfortable room The hotel location is perfect. Service personal overall very much supportive. Clean an nice rooms with good comfort. The bed linens could be a little bit higher quality. Personally I like when its very smooth and cool bedblankets,. 01 April 2014
Rated 5.0 out of 5.0 by fantastic stay Stayed for one night with my daughter everything was wonderful. Would certainly stay here again. 26 March 2014
Rated 4.0 out of 5.0 by Try Smiling The hotel is let down by very poor customer care skills of its front of house staff. Reception staff did not smile throughout check in. Bar staff clearly over whelmed with only 20/30 people . Hopefully you will have a better experience 25 March 2014
Rated 5.0 out of 5.0 by Perfect Location Perfect Hotel Great staff and the hotel is a perfect location for O2 concerts, not to mention great shopping on site ! 20 March 2014
Rated 5.0 out of 5.0 by Exceptional stay This hotel is situated close to the centre of London with direct connections to all parts by Underground, Overground, Metro (DLR), Main Line and Buses. Its is also located in the centre of the largest shopping mall in Europe and offers the cheapest car parking (by far) beneath the hotel. The hotel staff are obviously well motivated, being welcoming, extremely friendly, and knowledgeable. The room was spotless and very quiet on the 7th floor. Breakfast was more than adequate with plenty of choice. Other menus were less inspiring but the hotel is amongst restaurants of every conceivable cuisine. This hotel is ideally situated for a visit to London, is great value for money and is highly recommended. 20 March 2014
Rated 5.0 out of 5.0 by Fantastic Hotel fantastic hotel in a great location. easy to reach London or enjoy the extensive facilities on the doorstep. Cheap car parking too £5 for 24 hours....bargin. the best of London without the cost 17 March 2014
Rated 5.0 out of 5.0 by Fab Hotel Friendly staff, efficient service. Room was clean, comfortable bed and breakfast was excellent. In the heart of Westfield, you have every shop and restaurant closely. 13 March 2014
Rated 5.0 out of 5.0 by Fabulous!! Brilliant hotel situated right in the middle of the shopping centre . We had a room facing the casino but only a murmur of noise heard not enough to disturb ! The hotel is bright clean and modern and the breakfast lovely. The staff are exceptional and the management should be proud of them . They were all very helpful, friendly and efficient . Would recommend this hotel. 12 March 2014
Rated 5.0 out of 5.0 by great night Stayed prior to a theatre trip. Easy booking. helpful staff. comfortable and clean room. Acknowledged my anniversary! 11 March 2014
Rated 2.0 out of 5.0 by Stuffy windowless room Great location if you re a shopaholic. But location is not everything. The ad said a room with a oark view but did not specify that this was a car park. Paid extra for the view too which was fairly decent as we were on the sixth floor so we got a nice skyline but could not get any fresh air into the room. Staff were well rehearsed and went through the motions but their heart was not in it! Would have been nice to have spoken to at least one with a London accent! Anything but. 11 March 2014
Rated 4.0 out of 5.0 by Comfortable stay. Entrance is confusing as the building is shared with another hotel, and it's necessary to pass the other's reception to reach HI's reception. Clean, smart hotel. Seems very new. I had an executive room, which was very quiet and comfortable. It's not a good part of London, but if you have to visit this area it's a good hotel choice. 10 March 2014
Rated 4.0 out of 5.0 by Keep going back As far as I'm concerned any trip to London I have to make I will stay at this hotel. It is well placed for transport to anywhere, there are plenty of places to eat and the car parking is reasonable. The only quibble I have with the IHG hotels is that the pillows are rubbish and I will start taking my own in future and on this occasion because there is no natural ventilation the room was a bit stuffy and I hate air con. 10 March 2014
Rated 4.0 out of 5.0 by Very Good Location The hotel is still quite new and it shows, althought the odd thing (like the towel hooks which were not attached to the wall firmly) is starting to need attention. The reception staff were very good and recognised me as a gold member. The breakfast was ok. I've seen better and had a bigger choice at other hotels and other Holiday Inns. The hotel doesn't seem that child friendly (although we hadn't brought ours, but it's an observation worth sharing nonetheless#. I couldn't really fault the hotel for anything, but at the same time, can't really rave about it. If you get a good deal on price, then it is well situated and I would recommend it as a place for an overnight stay if you're looking to explore London for a day or two. Better curtains to keep the light out and better sound insulation would be a bonus as you have many eating and drinking places just outside and depending on your room, you may be disturbed just a little. The hotel is nice, but not great #would be improved if it had a pool). 08 March 2014
Rated 5.0 out of 5.0 by Excellent Me and my mum stayed here last week. Excellent service, room was ready and we were early. Got a complimentary drink as we were loyalty customers which was a great start to the stay. Lovely clean fresh room. Perfect location. Would definitely recommend. 08 March 2014
Rated 5.0 out of 5.0 by Great location, super helpful and friendly staff You know what you're getting with a Holiday Inn, so why take a chance with something that might or might not be ok. Fabulous location for London visiting and for the Westfield Shopping centre. Staff were particularly helpful and friendly, and I would certainly recommend it to others 24 hour parking charge incredibly reasonable for this area 01 March 2014
Rated 5.0 out of 5.0 by lovely room with a good views had lovely time even though I had to stay in the hotel for most of the time with the flu. Staff were really helpful to my needs. great location for shopping and Olympic park. Looking forward to going back 27 February 2014
Rated 3.0 out of 5.0 by Lovely room but no sleep stayed fri and sat night 21/22 february 1st night excellent good nights sleep ... sat night terrible woken up at midnight by banging outside the window even tho we were on 5th floor executive room. Wind was very bad outside and something was banging so loud we were kept awake all night long... sounded like someone outside window banging a bass drum.... obviously outside door or dumpster then relatives we booked in 5th floor too got woken by a wake up call at 6.30am that they had not ordered.... so not happy with this stay .. was not offered any compensation just oh dear we'll look into it :( not what you want when you've booked a relaxing place to stay after a hectic family wedding :(. 26 February 2014
Rated 4.0 out of 5.0 by Good location & very comfortable stay Good experience at the HI Stratford with no real complaints. Very comfortable, good room & good quality breakfast 24 February 2014
Rated 5.0 out of 5.0 by Location & Service Great Location - easy access to city centre & hotel is right smack next shopping malls :) Excellent Service Personnel. 23 February 2014
Rated 4.0 out of 5.0 by The True Holiday Inn Flagship Fantastic 5* clean sweep. No one works harder than Tiho on inhouse bookings to secure you a last minute cancellation when the entire of the city is full due to London Fashion Week ... a great hotel with no drawbacks 23 February 2014
Rated 4.0 out of 5.0 by Stunning room, friendly staff My only issue would that there was no concession for carer. As I cannot come on my own due to disability. This means that it was a very expensive short break by the time I had paid for two rooms carers wages ( by the hour) and travel. 23 February 2014
Rated 3.0 out of 5.0 by Not a great example of Holiday Inn Service Take care when being offered a room upgrade, even if you are a Platinum Priority Club member. It consists of changing your view from the side of the shopping centre to the bus park outside the Olympic swimming pool. Towels not provided one day and the check in staff are unable to link 2 separate bookings so that you have to check in again part way through your stay as they won't issue a room key for the full time of your stay. You do get the feeling that the guests get in the way of running the hotel 21 February 2014
Rated 4.0 out of 5.0 by Room no fridge Staff do not value platinum member nor offer room upgrade. As always no room available. Hotel quite new, why have alternating room where window can open then next room do not. also no fridge. 12 February 2014
Rated 5.0 out of 5.0 by convenient room service Was a bit pricey with added tray charge but very convenient. 12 February 2014
Rated 5.0 out of 5.0 by Delightful Stay My husband and I drove up on the 31 Jan, very straight forward to get to hotel. Underground car park £5 for 24hrs. Out of car park, up one escalator and into hotel! Check in was quick and easy. Room and bathroom were both very nice, everything you could want. The bar area was relaxing. Breakfast was very good, plenty of choice for both hot and cold, all the staff we encountered were attentive but not overbearing. All in all a very pleasant stay and we will return! 06 February 2014
Rated 5.0 out of 5.0 by Sunshine in Lodon Very good place to stay in London, in an amazing place, and with new facilities not common in London 05 February 2014
Rated 4.0 out of 5.0 by A nice hotel on site for Westfield shopaholics to relax. Alongside the outside street restaurants at Westfield Stratford, this is a good place to check in and take a break from shopping in the huge malls if you cannot take the pace. The rooms are quite basic, more like a Holiday Inn Express than a Holiday Inn or Crowne Plaza. Coming by car can be a problem because you must enter Car Park B to be close to the hotel and then leave your car there for up to 24 hours to pay five pounds for the privilege of being at Westfield. Do not try to move your car regularly otherwise you may pay much more. I did not use any of the food options or rooms service at the hotel so I cannot comment on those. For me it was much more interesting to sample the many choices of food on offer in Westfield. 02 February 2014
Rated 5.0 out of 5.0 by The ideal hotel to stay in... Overall very satisfied, particularly with the cleanliness, design, and comfort. However, breakfast could be more varied as essentially it is still identical to a Holiday Inn Express hotels. Internet speed could be much faster. Location, staff politeness and professionalism are key characteristics of this hotel. We will definitely stay again in this hotel. 13 January 2014
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