Rated 4.5 out of 5 by 243
Rated 4.0 out of 5.0 by Neilkh Sign of Great Customer Service
We all know that occationally there are things that go wrong, for example the hot water boilers breaking down. The issue here is not that the boilers are broken and there is no hot water but how that is communicated to you and how well informed you are kept.
During my stay I woke up to find no hot water. Upon phoning reception I was told what had happened and when I could expect it to be fixed. I was then given a further call advising that every thing was fixed and the hot water was back on. No drama, no fuss but great customer service. Thank you Holiday Inn.
28 August 2013
Rated 4.0 out of 5.0 by Kentishmaid44 Quiet night good location
Convenient overnight stay, good shopping at Westfield.
25 August 2013
Rated 5.0 out of 5.0 by Tony93 Everything perfect!
Best short stay hotel we have ever stayed in. The room was so clean and fresh that it looked as if no one had ever even been in it never mind stayed in it. Staff were very friendly and helpful and the breakfast was great. Brilliant location for getting about London as rail system is only about a 2 minute walk away. Will definitely stay here next year when we come back to London next year.
23 August 2013
Rated 4.0 out of 5.0 by MrY2013 Excellent Short Stay
spent two nights in this Holiday Inn at Stratford and was suitably impressed. From check in to check out staff were very attentive and helpful. Room was high standard and facilities were as good as location...excellent. Would definitely stay again and recommend trying the restaurant as food was great. Look forward to staying again when visiting London.
22 August 2013
Rated 5.0 out of 5.0 by Neilfox Great location for the huge Westfield Shopping centre
The hotel is right in the heart of Westfield shopping centre with good views of the Orbit sculpture & Olympic Stadium and is fresh and modern looking. The bedrooms were clean and comfortable with good sized flat screen tv's on the wall. The bar area was very relaxing and informal and the staff were helpful and welcoming. Really enjoyed my stay, I've already booked up for a Christmas shopping break.
21 August 2013
Rated 5.0 out of 5.0 by J4berwock Outstanding staff, great accommodation excellent service
The staff were very friendly, eager to help and very professional.
The hotel was clean and tidy and the food very well presented
All in all the value, service and experience was first class
A special mention for the check in staff who could not have been more helpful
21 August 2013
Rated 5.0 out of 5.0 by Neilk1 What Else Would you Expect from the Holiday Inn
Comfy Beds, Spotless Rooms, Lots of Space and friendly courteous staff. Thank you Holiday Inn for a lovely stay
20 August 2013
Rated 5.0 out of 5.0 by Howie59 Great Welcome
Really well run hotel with fantastic staff who provide a warm and friendly welcome. Rooms are comfortable and quiet so expect a good night's sleep, especially after you have relaxed in the Stadium View bar - great atmosphere and views from teh terrace.
19 August 2013
Rated 5.0 out of 5.0 by Vernon1 Excellent Stay
Very enjoyable stay. Staff very friendly and helpful. Hotel spotlessly clean. My only grumble is that as a Platinum member I thought our room was a little on the small side.
19 August 2013
Rated 5.0 out of 5.0 by Wanlly Comfortable best and great staffs.
We enjoyed our stay and the location is fantastic.
19 August 2013
Rated 4.0 out of 5.0 by Sacobest Nice location
This is my first time of staying in holidayInn anyway is so wonderful especially their staff I'm a big fan of Ibis but for sure now holidayInn Stratford is my last stop anytime visit London.
18 August 2013
Rated 5.0 out of 5.0 by KarenH18 Just excellent!
Everything is excellent about this hotel. I am a regular guest and I can honestly say that the experience never disappoints. Service, cleanliness, quality ..... in particular the staff at this hotel are top class and never fail to deliver best in class service.
16 August 2013
Rated 5.0 out of 5.0 by Jon81 Great stay only one minor issue
Everything was perfect during my stay apart from went to bar after 11:00pm to get a drink not wanting to spend £10 which was the minimum spend on card, told bartender is it ok if I go upstairs and grab cash being told yes only to find once I had returned with cash they didnt take cash payments at this time, very frustrating but not the end of the world. Will defiantly be returning in the following months to come as very clean, comfy and and very small walk to Westfield and the Olympic stadium :)
16 August 2013
Rated 5.0 out of 5.0 by schwabeinbelgien Felt at home
The employees of the Holiday Inn Stratford makes the difference. Starting from the reception i felt at home. The employees are so friendly, nobody pushed me to buy extra things. It was up to me to decide.
Excellent. I will visit the Stratford Hotel a second time.
16 August 2013
Rated 5.0 out of 5.0 by minnielil Wonderfully appointed room
Reception staff were very friendly and professional. The room was very well equipped and the bed was very comfortable.
The one downside for me personally was not having soap and shampoo as individual items; all in one soap/shampoo does not suit my skin.
Concierge was also a pleasure to deal with.
14 August 2013
Rated 5.0 out of 5.0 by Paugam Great service
What a change it makes to stop at a hotel these days when the customer is actually given the first priority and this hotels staff certainly do. Even had a get to know the staff drinks and nibbles evening my stay was most enjoyable
14 August 2013
Rated 5.0 out of 5.0 by ILoveLondon I`ll be back
The breakfast was great, my room very clean and comfortable and the staff very friendly.
Quite near the tube and a very nice shopping mall is it the perfect Hotel to relax after a day in London!
Thank you Holiday Inn London-Stratford City for a fantastic time that made my stay in London just perfect (and I am pretty sure you are also responsible for the sunny weather during my stay;-) ) !
12 August 2013
Rated 5.0 out of 5.0 by Julie00 Excellent Hotel
Excellent Hotel in a good location. Our room overlooked the Olympic stadium, 7th floor, good panoramic views of London. Car park £5 per 24hrs in shopping centre adjacent to Hotel. All staff were very helpful and accommodating, nothing was too much trouble. Evening meal was perfect, as was breakfast with plenty of choice - too much in fact. Ignore negative reviews. It's a practically brand new hotel, tastefully decorated, rooms are a nice size and very convenient to get to Central London by tube.
11 August 2013
Rated 5.0 out of 5.0 by IvanBribir Excellent experience
The location is fantastic - practically on the subway station, DLR and quick connections to St. Pancras, which I consider extremely useful - the way to the city with this option is 7 minutes instead of a half-hour with subway.
The hotel is modern, clean, the staff is extremely friendly.
The surroundings are modern, in the shopping center which is a big plus. The bed was extremely comfortable. Size of the room meets.
Breakfast is a classic English buffet. A good supply of food.
11 August 2013
Rated 5.0 out of 5.0 by character1 Almost perfect !
Very attentive helpful courteous friendly staff in reception, foyer, bar and breakfast area.
Breakfast excellent selection and good quality – though no grapefruit?!
Evening snack – service good but food average, perhaps I made the wrong choice.
Hotel spotlessly clean and comfortable relaxed atmosphere, air con throughout although did struggle with controls in room - windows do not open due to Westfield Shopping Centre regulations so reliant on air con/heating controls which don’t always respond immediately.
Good location for shops and City Centre - excellent transport links.
Hope to return soon.
10 August 2013
Rated 5.0 out of 5.0 excellent
good price. good location. a lot of restaurants in a few steps. 2 subway lines at 50 meters to reach center of london in 15/20 minutes.
06 August 2013
Rated 4.0 out of 5.0 by VictoriaH Great position for popping into London
We stayed here as a base and went to Shakespeare's Globe for a show and came back for shopping and a meal. It is such a convenient location, with the underground and rail station pretty much on site, Liverpool Street approx 10 mins away. We made full use of the day - shops close at 21:00 and then you can eat at the many choice of restaurants. My only wish is that we had stayed longer as I would have liked to have made use of the Spa. Hotel staff were friendly and kind, rooms were clean and comfortable. Will definitely stay here again as I preferred it to central London locations I have stayed previously.
05 August 2013
Rated 5.0 out of 5.0 by DB11 warm welcome
A warm welcome from all the staff, the rooms here are comfortable and quiet - despite being part of the Westfield shopping and leisure complex. And if you are lucky enough to be there on a Tuesday night, the Manager's complimentary cocktail hour is a great touch!
Excellent rail links to central London and also to Europe.
05 August 2013
Rated 5.0 out of 5.0 by Cumbrianlad W elcome Upgrade with absoulte peace and quiet
Upgraded on arrival to an exec suite which was ideal it was out of the way with no passing traffic in the corridor. Peaceful and roomy.
I was able to get quite a bit of work done and slept really well.
Good staff clean and relaxing place to stay , the only down side is the quality of breakfast it depends what time you breakfast as to the food quality on the hot counter, especially the fried eggs. Cold buffet is fine and good easy coffee.
Meet and greet breakfast Staff are excellent and make you feel welcome.
30 July 2013
Rated 5.0 out of 5.0 by Plum1978 Great Location and Great Service
We really enjoyed our stay at the Holiday Inn Stratford. We had a great view of the Olympic Staduim/park from our room and from the restaurant/bar. I loved the Olympic/Paralympic theme running throughout in all the fantastic artwork including the Olympic torch in the bar. We went with our 4 year old daughter, our room was well presented, clean and accommodated the 3 of us well. She also ate for free. The staff were friendly and helpful. It is in a great location perfect for shopping, as you step out into Westfield and you are 5min from Stratford station, so great for base to explore central London and beyond! Will definitely be staying there again.
27 July 2013
Rated 5.0 out of 5.0 by Coco55 Very comfortable, clean and good service
All excellent although it wasn't cheap. Perfect location. Helpful and pleasant staff. Good experience all round.
26 July 2013
Rated 4.0 out of 5.0 by Businessguymedical Good experience this Time
Previous stay was a nightmare as I found out after I stayed I'd been charge for removing something from room. Regular stayer at hotel rooms are nice, staff nice, food ok. Great location. Need free wifi!
23 July 2013
Rated 4.0 out of 5.0 by Railwayman Another Stay in London
Having stayed in London and other cities many times, I took the advice of a colleague and stayed at the Holiday Inn Stratford City.
I wasn't dissapointed and excellent choice situated in Stratford adjacent to the main Westwood shopping centre is a hotel of very good quality.
On arrival you notice the quality service presented by the hotel staff.
Although on business and certainly not a shopper the location proved excellent next to the bus and train/tube servicethat serve London and surrounding areas. There are a mixture of modern eateries around the hotel but I chose to eat in.
Quiet rooms without the usual banging of doors that is often experienced.
A modern well appointed Hotel that I will certainly use again.
16 July 2013
Rated 5.0 out of 5.0 by CandA Complete convenience
Booked for 2 nights at the hotel specifically to go shopping. Hottest two days of the year, but with the efficient air con in the room we were very comfortable. Over from Sydney for a 5 week break so we are used to very new modern hotels and this certainly was up to standard. Good shower, free wifi etc. needed an extra bed for our daughter, the sofa in the room is a double sofa bed OK for one night but prob, not very comfy for a long stay Easy parking in the car park only £12.50 for 3 days!! Would cost that for 3 hours in Sydney!! The only downside is that there is no lift from the car park to the hotel so you have to come up an escalator and then walk outside (not much fun in the rain)about 70m, depending on how much luggage you have could be an inconvenience. Presumably you could get assistance if required. All in all our stay was a great experience, such easy access to Westfield, shops open until 9pm so no issues on missing out. Ate at the Mexican restaurant which was excellent, had a table outside, great atmosphere, felt like we could have been in Sydney!!
13 July 2013
Rated 5.0 out of 5.0 by Jenny23 Lovely staff
Had a one night stay last week every member of staff was first class friendly efficient and welcoming the room was good and very quiet during the night . The location was great next door to the tube and the Westfield centre .Would recommend .
08 July 2013