Rated 4.5 out of 5 by 373
Rated 4.0 out of 5.0 by Wendy39 Good service & convenient location
My overall experience was excellent but I was disappointed in the fact that such a lovely hotel can be so mean with the tea bags! Only 2 tea bags which meant that we had to choose between a late afternooon cup of tea or an early morning cup of tea!
The other thing that they have cut down on is no little bottles of bubble bath, body lotion and shampoo. Just a soap dispenser on the wall. Apart from these two complaints the hotel provided excellent accommodation and the breakfast was great. I would stay there again but next time will pack my own tea bags and bubble bath!!
11 December 2013
Rated 5.0 out of 5.0 by DavidHoc Luxury!
Great room. I really enjoyed my stay and will definitely return.
This is how hotels should be!
09 December 2013
Rated 5.0 out of 5.0 by Buckle Lovely hotel
Excellent hotel which is really clean and is in a great location. Wine is a bit expensive though!
07 December 2013
Rated 5.0 out of 5.0 by DebbiePen Lovely modern hotel with great food & relaxed atmosphere
Modern, comfortable hotel ideally situated at the heart of the massive Westfield Shopping Centre. Went Christmas shopping in the Westfield Centre and later in the evening had food and drinks just outside hotel in the lovely Chestnut Plaza.
Following day took tube into central London to do sightseeing and to see show.
I usually book a hotel in central London, but had previously stayed at this hotel in the summer because it is near to West Ham United's football ground where myself & my partner we're going to see a match. We enjoyed our stay so much that we decided to book again for this visit, as we could do some Christmas shopping virtually on our doorstep, and go into central London when we wanted.
The hotel has a lovely relaxed atmosphere, with nice fresh modern decor and comfortable bedrooms and the staff are very welcoming and pleasant. Will stay again in the future.
05 December 2013
Rated 5.0 out of 5.0 by Paulus Warm and Welcoming
The staff were very friendly and helpful. The room was everything we expected. I was welcomed as platinum member and receptionist apologized for not be able to offer me an upgrade because they were fully booked that night. I will definitely use the hotel again if I am in the area.
05 December 2013
Rated 4.0 out of 5.0 by Mick33 Getaway
Enjoyed 3 night stay at good hotel . The room was very satisfactory and we had no complaints whatsoever. The breakfast was always of a high standard. Our only minor point was the bar service of an evening it appears the staff were in inexperienced and people were left waiting unnecessary. Other wise very enjoyable stay.
04 December 2013
Rated 4.0 out of 5.0 by Deeg52 Great for shopping access
Arrived early but was able to gain access to our double room. The room was ok over looking the shops . Nice to have a bath in the room .
02 December 2013
Rated 5.0 out of 5.0 by Visitor3300 Short Stay Holiday Inn Stratford - impressed
2nd stay this month. Much improved check in this time. Nice welcome back and free drink voucher. Clean comfortable room, good food in restaurant and great location. Good value if you get pre paid room rate. Hope to return soon.
27 November 2013
Rated 4.0 out of 5.0 by Andrey2002 Great place and service with some things to consider
Very good place, close to central London. The only drawback I found is noisy and loud music from the shopping center during the day. When you comes from Canada at the morning of local time and wants to sleep a couple of hours, this music is kind of disturbing. But not too much, so the place is very good.
27 November 2013
Rated 4.0 out of 5.0 Nice hotel ideal for Shopping W-E
Location is very good!
Nice and professional staff
Ideal if you are travelling from City airport (15 min away)
26 November 2013
Rated 5.0 out of 5.0 by Timbuk Customer Service
Stayed for 4 nights in November on combined business/leisure,
This hotel is excellent in all respects. Customer service at its best.
Well managed hotel, breakfast is very good with healthy choices, rooms are a good size. Location is great for one wanting to stay in area- convenient - steps away from shopping Centre, trains, tube ,bus. Overall a wonderful stay and the Tuesday evening drinks/snacks and meet the manager night is a real treat.
Would definitely return.
22 November 2013
Rated 4.0 out of 5.0 by jacqistar Good clean and comfortable
stayed for one night on our travels home through London on 14th November only problem we had was postcode on sat nav took us to wrong car park *C* so confusion finding our way around and right car park, however hotel was clean, comfortable and convenient to the shops in westfield shopping centre, straight down in the lift , great shops, casino and eating places. Hotel had lovely quiet bar and comfortable, breakfast in the area behind bar in morning was very good, good selection and great buffet.. one criticism is not a vegetarian selection atart from the usual eggs and the extras from a full english, veggie sausages, or fish would have been nice for veggies. On arrival on 14th reception staff *lucky* i think she was called... apologies if name wrong was brilliant gave us choices of room floor, loads of information and was professional and pleasant, great service. will def stay again when in london in february.
22 November 2013
Rated 4.0 out of 5.0 by KTBEE A Great Welcome
This hotel could become one of our favourites. Staff (Gloria?) provided a really warm welcome to the hotel and checked that we had everything we needed. Our room was big, clean and and comfortable and we even had a view of the Olympic park. (The only slight negative was the adjoining door to another room - a personal pet hate about hotel rooms, after previous bad experiences elsewhere - but no problem this visit, and worth it for the lovely room.) When we got back fairly late from a concert we found the hotel bar lounge to have a nice lively atmosphere, more friendly staff - and good snacks! Finally, breakfast was good quality and lots of choice. We will definitely return.
18 November 2013
Rated 5.0 out of 5.0 Good place
Comfortable room, good bed, great service, verry cleaner! I loved this hotel !
16 November 2013
Rated 5.0 out of 5.0 by Artur0 Excellent value
Excellent value - only criticism might be that the entry from the Shopping Centre is to a entrance level that was unmanned when I arrived so it took a moment or two to work out where to go to reach reception.
14 November 2013
Rated 4.0 out of 5.0 by Visitor330 Short Stay Holiday Inn Stratford
Only stayed one night. Request for early check in messed up by hotel reservation staff. Over complicated check in process due to other guest with same surname staying same date - staff not able to deal with this! Once got pass this hotel room was good and comfortable for short stay. Poor quality shower gel and liquid soap provided - made place feel like budget ibis. Breakfast was good but staff seemed inexperienced clearing table before I had finished. Bar was busy but under staffed. Location was excellent for O2 and Westfield shopping. Will return soon - hope to have less trouble checking in next time as really puts you off otherwise good value hotel.
14 November 2013
Rated 5.0 out of 5.0 by Spoerers Great service
I stay at the Stratford City HI a lot; at least one and usually two nights most mid-weeks, for work. I use hotels a lot for work in general, and this is one of the best.
The staff work really hard to make your stay as comfortable and personal as possible. I've never known a hotel staff group to learn my name and preferences as quickly, and to bend over quite so far backwards to make my stay as pleasant as possible. These people are genuinely and skilfully focused on customer service, anticipate your needs, and delight in getting it right..
The restaurant menus have all been varied and delicious, and change regularly. I love my porridge, and the kitchen staff are happy to make me a brimming bowl each morning.
If only there was a better gym. Great running routes in the area though, and literally in the middle of the Westfield shopping centre and right next to the Olympic park.
11 November 2013
Rated 4.0 out of 5.0 Guaranteed quality and top location
Enjoyed the quality of the hotel and the location was just perfect. Easy access and great for shopping and for Sports fans as it across from the OlympicStadium.
Albeit on the costly side, it has the IHG assurances and considering that it is London it is feasible.
All in all very comfortable and pleasant stay.
09 November 2013
Rated 4.0 out of 5.0 by Fripps Music too loud
I arrived at about 8 on the morning. Welcomed in the parking garage by music loud enough think you enterd a discotheque. Same music same problem in the elevator of the parking.
Nothing wrong with the hotel itself, but the musak in the shopping centre, in which this hotel is located, was at an unacceptable level. It went on till late Sunday evening (the shopping centre closes at 6 tehre is nobody there!) and you could still hear it through the double glazed windows of the hotel.
08 November 2013
Rated 5.0 out of 5.0 by couple251 London Tourist
Wonderful experience overall. We really enjoyed the location which is away from the city. The hotel is situated in the Westfield shopping complex where you have easy access to restaurants, shopping and most importantly the tube/train everything is right there at the doorstep. We were able to get to and from London with absolutely no issues and less then 20min! Rooms are nice, clean and still new. We stayed in a standard double nothing fancy but it met all of our needs and we had no problems whatsoever. Only thing this hotel could make improvements in would be their restaurant. The restaurant staff was a little lost it felt like they were all new employees and didn’t know what to do… nothing too serious our goal was to experience London which had plenty of dining options. I highly recommend this hotel we enjoyed every bit of our stay!!!!
06 November 2013
Rated 5.0 out of 5.0 by jplend One night stay
Hotel was easy to find from tube although directions to reception could be better . Staff were friendly and room was excellent.
Overall a great stay
06 November 2013
Rated 5.0 out of 5.0 by Jokarlie Excellent Family Stay
First stay in a Holiday Inn hotel. Great service, room ready on arrival at 10.30am. Our request for an Olympic Park view had been provided - spacious room with huge bed and sofa bed for daughter. Very clean, nice toiletries & superb waterfall shower. Fabulous location in the heart of Stratford, great for shopping, eating, entertainment and visiting central London.
Would definitely return again.
05 November 2013
Rated 5.0 out of 5.0 by lyly711 Best Hotel Stay Ever!
I have nothing but good things to say about this hotel! It was beautiful, clean, comfortable, and in the centre of a major shopping complex with everything you need at your doorstep. Easily the best hotel I have ever stayed at. Ever.
05 November 2013
Rated 5.0 out of 5.0 by Johnnyd56 Great location
Near underground, busses. Very near Westfield. Near O2 arena Queen Elisabeth Park. Good view from restaurant terasse and from our room. Nice staff. Very helpfull. Very clean. Would like to stay at this hotel Again.
04 November 2013
Rated 5.0 out of 5.0 by Chris667 Excellent Hotel
I used this hotel for an overnight stay whilst shopping at Westfield. As its within the shopping mall complex it was ideal to leave the wife shopping whilst me and the kids escaped to our room to watch TV and relax. It cut down the kids whinning by almost 80%.
The hotel itself was excellent. It was clean and everything seems brand new. The room I stayed in was big and luxurious and well worth the money. Even though the hotel is next to a busy trainline and east london there was no noise whatsoever from outside. I cannot fault my stay and will definetly use it again whilst shopping.
02 November 2013
Rated 5.0 out of 5.0 by Kate1988 everything was just perfect
We totally enjoyed our stay at Holiday Inn. Everything was perfect and we will defintaley choose the hotel again for our next stay in London.
31 October 2013
Rated 5.0 out of 5.0 by WeeAnne Friendly service
We had a pleasant stay in this well situated hotel, convenient for Westfield shopping Plaza and with good travel links nearby.
Staff were polite and helpful. Breakfast was good value and delicious! Lovely views from bedroom window.
Would definitely stay here again!
29 October 2013
Rated 5.0 out of 5.0 by JMLK Friendly staff, Great Hotel
We stayed at this hotel for two nights with family, the hotel is in a great location, very clean, the reception and bar staff are friendly, The security was great, felt safe.
We will be back,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
29 October 2013
Rated 5.0 out of 5.0 by Gr8fish Another great stay
This was our 6th stay this year and as usual, we enjoyed a welcome reception, friendly, attentive staff, a comfortable room and great breakfast to see us on our way the next day.
28 October 2013
Rated 2.0 out of 5.0 by Treoesman Noise a problem in room opposite the Casino and Shopping Mall
I stayed in a room on the fifth floor of the hotel which faces the Westfield Shopping Centre. The room was clean and reasonably well appointed. The beverage tray was a little sparse. However, I immediately noticed the loud music which was coming from the Westfield Shopping Centres outdoor speakers which line the concourse below the hotel adjacent to the shopping centre. I was trying to work in the room but the music was a huge distraction. As I am a light sleeper I went back to reception to ask how long the shopping centre's speakers would remain switched on and be playing loud music. Reception told me they got switched off at 9pm. To be fair the hotel Manager then offered to switch me to a room facing the Olympic Park. I choose to stay put as I didn't plan to use the room again until about 9.30pm when it should be quiet. I regretted this decision later, as on entering my room at 9.30pm the shopping centre's music was still blaring. I went back to reception who immediately placed a call to the shopping centre staff asking that the music be turned off. I was grateful to the reception staff and kept my fingers crossed that the music would be turned off. I went back to my room on the fifth floor and to my relief the music was now off. However my sense of relief was short lived as the music had been replaced by the noise coming from the Casino directly opposite my room. On hearing loud voices and shrieking I looked out to see the Casino Balcony facing me. Despite the cool temperature it was being used as a drinking/smoking area. The noise level stayed quite constant and high until about 1am.
I should have moved room when it was offered by the management who did their best to solve my problem. I just didn't see the Casino until it was too late. So my advice would be to always ask for a room with a view of the Olympic Park and preferably one which is high up. If you can't get a guaranteed room then be prepared for potential disruption to sleep. Plus points; the hotel is well located and the staff were helpful. The room including the bathroom was clean. The IHG Rewards Club meet and greet by the management on a Tuesday night was a nice touch. The poor sleep that I had, caused by the noise of the shopping mall and Casino spoilt what would have been a nice stay.
27 October 2013