Rated 4.5 out of 5 by 243
Rated 5.0 out of 5.0 by andreas A great stay....
A fantastic hotel, with great service in an ideal location!!!!
highly recommend this Holiday Inn!!!
25 October 2012
Rated 4.0 out of 5.0 by Gil5 Very Good value for london
Hotel is clean, good size rooms, location in stratford convenient for jubilee line and of course the westfield centre. Lobby/restaurant/bar areas are a bit dull and lacking atmosphere, ok for a quick breakfast, but not exactly for spending the evening. But as there are so many restaurants and bars nearby this is not an issue
Staff were pleasant, breakfast good
23 October 2012
Rated 4.0 out of 5.0 Very nice
Great location in the heart of Stratford shopping, etc. and easy to get to London.
Staff were very professional and helpful. Overall, a very nice stay.
18 October 2012
Rated 5.0 out of 5.0 by SteveB Great room
Wasn't sure what to expect but pleasantly surprised at the standard of room, the space and comfort.
Excellent view of the Olympic Stadium too. Handy for train station so couldn't be happier.
16 October 2012
Rated 5.0 out of 5.0 by Eddie1950 An enjoyable stay
We had a few days leisure brek in London and decided we would stay at Stratford. This proved to be an excellent choice with plenty to do on the hotel's doorstep together with excellent transport direct to the City's main attractions.
The hotel is in a prime site close to Olympic Park and when it reopened next year as Queen Elizabeth Park we will certainly return. We had a room on a high floor overlooking the Park which was good.
The staff at the hotel were very polite and helpful and special mention to the staff at breakfast in the restaurant who always had time to be pleasant at the same time as ensuring all aspects of their job was being done.
Overall a very good leisure break experience.
14 October 2012
Rated 5.0 out of 5.0 by JIW92 Really nice hotel!
We stayed here for one night as a little mini break, because we wanted to go to Westfield and thought we might as well stay over too. The hotel is really nice - very modern, clean, and the staff were really friendly. Breakfast was good too, so would definitely stay here again. Everything you need on your doorstep :)
13 October 2012
Rated 1.0 out of 5.0 by Joge2006 Very Average staff n service
The staff was bad on hospitality and very badly trained. Rather rude to an extend to put across a point at times.
Property is good but badly run.
13 October 2012
Rated 3.0 out of 5.0 by jackie1946 Not as good as HiExpress
I think this hotel trades on the fact that it is inside Westfield shopping Mall. If I wanted to shop at Westfield again I would go to HiExpress London Docks or similar and take the tube. The room was no bigger or better. It had the shower over a bath which was standing on a plinth, making it difficult to get your leg over into the bath. The shower itself is a little better than HiExpress, which have just a shower. The food is excellent but very expensive, whereas a very good breakfast is included at HiExpress. I am a gold member and was asked if I wanted a newspaper. I said yes and was told it was to be paid for so I said I only wanted one on the Saturday. One was delivered on the Sunday and charged for as well. The "I" was also delivered which is the free one. I enjoyed my stay as I had earned two free nights. It would have been a very expensive stay otherwise.
12 October 2012
Rated 1.0 out of 5.0 by PriorityClubMember The worst room service in London
I ordered some food as a room service on October 3rd, 23:40.
I think the man hooked up a telephone was on a drunk, but he said "OK" for my order.
After one hour, nothing happened, then I called again. The next man said that there was no memo of my order and he did not know the cause and his respond was so arrogant.
Consequently, I gave up to have some food at the night.
Holiday Inn must make some rule/regulations of accepting room service.
10 October 2012
Rated 4.0 out of 5.0 by Davva Very smart!
Stunning looking hotel, great rooms. The gym is tiny and poorly equipped though and the staff could have been friendlier, but overall great value and it's location smack in the middle of Westfield couldnt be better!
10 October 2012
Rated 5.0 out of 5.0 by dula the hotel is nice
I loved the hotel in every way and i do recomend it to everyone as its near the olympic stadium and the westfield shopping mall.
10 October 2012
Rated 5.0 out of 5.0 by superted Lovely Experience
My son and i havre recently stayed at the hotel . This hotel was really good lovely room , tv , and all needs were met . The breakfast was very lovely with a good choivce of food nicely presented . Perhaps my only criticism is that the bar does not take cash so we were unable to have a drink when we came back from a night out . Overall though it was a very pleasant experience especially as the lady on reception recognised us from another Holiday Inn we had stayed at .
06 October 2012
Rated 4.0 out of 5.0 by Centralsimon Good location
Based within the Westfields shopping centre Stratford you are in the middle of the action. Just 10 mins away on the tube you will be at the O2 and a little further away your in central London. Really you couldn't be better connected.
This is a new hotel and still has the new hotel feel. Rooms are modern and our standard room was perfectly OK. However my only gripe was the rooms were nothing special. You could have been staying at a HI express. The feeling of budget was made more apparent by the lack of toiletries in the bathroom - yes you could ring down and ask (like a little school child) the lack of an in room minibar, lack of biscuits or hot chocolate within the tea/ coffee making and no pay per view movies.
Silly things but all add up to a basic feel. Nothing wrong and certainly not enough to put me off coming back BUT if you want something a little special I suggest upgrading
05 October 2012
Rated 4.0 out of 5.0 by Downzee Great Location & Friendly Staff
Nice place to stay to shop and connect quickly to central London. Signage could be improved in car park indicating Holiday Inn.
Rooms well planned and stylish
05 October 2012
Rated 4.0 out of 5.0 by clsw Great stay
Great stay nice and comfortable, if i had a room overlooking the olympic park it would have been even better.
05 October 2012
Rated 5.0 out of 5.0 by Pceskew Lovely new Hotel
Clean and comfortable hotel right on the edge of Westfield Shopping Centre. Plenty of bars and restaurants around. Easy access to Central London by Tube.
01 October 2012
Rated 4.0 out of 5.0 by smith666 very good...
Only downside ..is no family rooms ...we cant stay again when we go back later in the year...
29 September 2012
Rated 2.0 out of 5.0 by Viking67 Bad service, no follow up after complaints. Good location.
After first night we informed reception that our safe deposit didn't work and there was a high pitched noise from air conditioning system. This was all promised to be repaired during day but when we returned late in the evening nothing had been fixed. We informed reception again on check-out and would have appreciated an apology but this was not forthcoming, We were informed that we would be contacted by the hotel but have heard nothing. Despite this we would probably recommend this hotel because of the excellent location and value but would recommend if guests have similar problems that they demand a new room immediately.
26 September 2012
Rated 4.0 out of 5.0 by drbibber1953 a brief post olympic stay
Excellent welcome and very attentive staff
Room brand new and good value for money
Late evening foodservice in bar somewhat restricted.
Had a late check out but half an hour prior to check out staff entered room already . This was however the only negative remark within HI control.
Outgoing noisy activities decommissioning and revamp Olympic venues beyond Hotel controls
18 September 2012
Rated 3.0 out of 5.0 by fahmed123 Just ok stay
Confusion at check in , they claimed i had booked two - two single bed rooms, when in fact i had reserved a double and a 2 single bed rooms. they asked me to retrieve emails to prove what i was claiming was in fact correct. this was a terrible waste of time and at the end i got no apology from the staff for the error in your system !
when i asked for toothpaste & toothbrush , they did not have these. this was the second time at this branch where they never seem to have these. i stay at other holiday inns and never have a problem in getting these. the manager needs to learn that if they are continuously running out - ORDER MORE IN !!
shower pressure is absolutely rubbish even at 3am in the morning.
17 September 2012
Rated 5.0 out of 5.0 by toffee Exceeded expectations
We stayed at this hotel on a visit to the Olympics. The front lobby is shared with a sister IHC and a guy escorted us up to reception, where we was checked in by a gentleman called Adrano ( I think). Very efficient and knowledgeable and upgraded us and gave us a drink voucher. I didn't need to ask for anything as he pro actively offered all I needed. Very professional.
Every staff member we met was attentive and it was so refreshing to see. I would highly recommend that if you are staying in London to give this a thought. 200 yards from Stratford station and within the Westfield shopping surrounding street.
We are booked again for December when we are off to the O2
11 September 2012
Rated 5.0 out of 5.0 by Merc Olympic Inn
Great stay at this new hotel which is set right in the heart of the action for the Olympics. Even after the games have ended this hotel will be a real winner for the vibrant Stratford City and all this has to offer. Well recommend a stay here!
15 July 2012
Rated 4.0 out of 5.0 by smith666 Maybe as it is new....
The hotel is a good location within the westfield shopping centre with good access to the Underground/Train station. The rooms are very good with nice decor. A long delay at check in and really poor cup of coffee (the guy did not seem to know how to work a complex looking machine) were followed by great staff service and a couple of great value (and quality) meals in the bar area. So I will put it down to new building with a couple of teething issues. Pitty we are have a terrible summer in the UK as there is a great decking area which overlooks the new staduim and would be great for a couple of drinks (if the rain ever stops) overall would go back and stay again .....for sure
14 July 2012
Rated 5.0 out of 5.0 by Maria Spacious, well appointed rooms. Great location!
Great hotel! Great staff! I loved the fact that you can combine business with pleasure as The hotel is part of Westfield Stratford Shopping Centre.
10 July 2012
Rated 4.0 out of 5.0 by MbPc New hotel with potential ...
Perfectly located, next to the shopping center and numerous restaurants, accessible by the Tube ... but, as the hotel is new there were some things that have not worked well yet ... and all the construction around the hotel for the Olympics was slightly disturbing (certainly nothing under the control of the hotel).
10 July 2012