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Rated 4.5 out of 5 by 143 reviewers.
Rated 5.0 out of 5.0 by Fantastic stay, friendly and efficient staff We stay at the Holiday Inn regularly as we have family in the area. Our children love it and the staff are always polite and friendly. On our stay this time we visited Chessington World of Adventures which is a short drive away and we had a great day. We were allocated a corner room which is great for families. We will be back :) 28 July 2014
Rated 4.0 out of 5.0 by Execellent staff in dining room We would like to praise Reece in the dining area, he was very attentive and assertive to our needs and he looked after us very well!! He was extremly polite and was always smiling.. 28 July 2014
Rated 5.0 out of 5.0 by Surprisingly enjoyable Didn't expect much other than a basic stopover hotel but this was so much more. Found the staff to be very friendly and efficient, had a great sleep in the lovely comfortable (and very large) bed, enjoyed using the leisure facilities pre-breakfast and enjoyed breakfast (and the music) - everything was perfect and we really enjoyed our night at the Holiday Inn, Sutton. 23 July 2014
Rated 5.0 out of 5.0 by Very friendly Very friendly staff. Very child friendly e.g. children were given a cookie and milk voucher for bed. There was also reading books available to borrow and cuddly toys if you had forgotten your own which you could take home with you. The swimming pool was great. The room was very comfortable and quite. 23 July 2014
Rated 5.0 out of 5.0 by excellent hotel great place to stay.....staff v welcoming and attentive at all times, use of pool and spa facilities a great bonus, just wish we'd had more time to enjoy them but our visit was to a wedding off site, breakfast and general bar eve meal all fab, really enjoyed our 2 nights there with our daughters 10 21 July 2014
Rated 4.0 out of 5.0 by Good accommodation with excellent leisure facilities The Holiday Inn - Sutton is well located near to the overground service's to central lLondon. The hotel staff are really friendly and the accommodation is excellent - upgrades always help. Plenty of parking and the pool complex is real bonus after a day in the city. 19 July 2014
Rated 4.0 out of 5.0 by nice to staying here It was nice and comfortable to stay here. Room was quite big, the mattress and pillow is very comfortable. However, need to change the sofa to the new one. There was no safe deposit box inside the room. It will be better if the hotel provide that. Finally, it was a great hotel to stay in. 17 July 2014
Rated 3.0 out of 5.0 by Great staff, poor location and rooms need a facelift Room decor is ordinary and furniture is worn in the standard room I was in, Aircon was noisy and lots of external banging and scraping at all hours meant sleep could be disrupted. guests arriving late could be heard several rooms down the hall as the door slammed shut. Rooms above the kitchen and bar area are susceptible to the early morning re-supply noises. The bar and restaurant area are clean and reasonably styled. The gym is small but clean and the pool and jacuzzi are of a good standard. Smokers using the bar tend to loiter in the car park opposite the main entrance which looks vaguely sinister. When I had problems the staff were very apologetic, understanding and responsive; they seem a good team and this was a positive area of my stay. For the rate per night charged here, this is poor value overall. Sutton is not the centre of London and it's not the most attractive setting for the hotel, just off the main through road and opposite the 'brutalist' concrete Library. There were German tourists staying at the same time as me and I was embarrassed by the quality of the overall stay - given the HIGH price. 14 July 2014
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