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Rated 4.5 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by First class service at breakfast The room was lovely and the bed very comfortable, with a good choice of firm and medium pillows. The breakfast was excellent value for money, with a great choice of food, including omelettes and poached eggs made to order. The service we received from Akid at breakfast was excellent. We used the leisure facilities, and although the pool, jacuzzi, steam room and sauna are of very good standard, I think that the changing rooms would have benefited from a couple of changing cubicles. The staff at the reception and in the restaurant bar were very friendly and efficient, and any requests for housekeeping items were very quickly dealt with. I think that this hotel offers great value for money, and it is an ideal location for visiting the shops in Sutton, and for rail and bus links to many areas of London. 20 November 2014
Rated 5.0 out of 5.0 by Very helpful staff and a good all round expierience During our stay here nothing was too much trouble for the very helpful staff. They all made our stay a really great experience. Added to the fact that the hotel was very clean in all areas, this was a very good stay. 20 November 2014
Rated 5.0 out of 5.0 by leisure stay with 2 disabled people lovely big room friendly and helpful staff lovely breakfast 18 November 2014
Rated 5.0 out of 5.0 by Breakfast staff The entire breakfast staff each morning give a real upbeat start to your day 18 November 2014
Rated 5.0 out of 5.0 by Quality Establishment Comfortable Bed Quality Bedding Staff superb What more can you want on a stop over 17 November 2014
Rated 5.0 out of 5.0 by Fantastic stay We came for four nights, me , my partner and our 19month old. We came for my cousins wedding and a day sight seeing in London. Transport links were great. I was surprised how close the Holiday inn was to the train station as well, we got a taxi and we really didn't need to. Room was great, breakfast was good, everything you'd expect with nice friendly staff :) 17 November 2014
Rated 5.0 out of 5.0 by Staff go the extra mile I've been visiting this hotel for years and consider it a home from home. Staff are always polite and friendly and I would particularly like to mention Amber who's friendly, genuine banter delivered in a professional way makes you feel more than just another customer. The chef also deserves a mention who never fails to produce a tasty meal that's been adapted to my particular dietary requirements. Thanks to everyone at Holiday Inn, Sutton. 15 November 2014
Rated 5.0 out of 5.0 by Reception Staff The reception staff were excellent at check in and out. 15 November 2014
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