Rated 4.5 out of 5 by 155
Rated 4.0 out of 5.0 by Grandad777 Good overall - staff service needs a sharpen
Stayed on a three night weekend at a fair B&B rate. Top floor room was excellent - maid service was great and helpful. Reception staff were excellent (especially) and nothing was a trouble - great ambassadors for the hotel.
Evening food was only just OK (we ate three nights) but a bit overpriced for what it was - visually cheap and cheerful and a bit uninspiring.
Breakfast was very good quality overall but cold plates don't help to keep it warm. The issue that took the edge of a good stay was the staff service in the restaurant and bar area. At all three breakfasts there were issues - two examples - waiting 15 minutes for poached eggs that were forgotten to be ordered by the waitress and forgetting to bring coffee etc.
We sat the bar area on one of the three nights as a family and waited ten minutes to be approached for our order - had to go to the bar and ordered the drinks and food myself and then paid £6 service charge on the bill - we paid roughly the same service charge on all three occasions - why is that? Again that order was mixed up and wrong - no surprise that we were the only ones in the bar area eating/drinking I think
Pool area and other services were of a high and satisfying standard - all professional and appreciated
In summary, this is a good example of a fair IHG hotel - would be great if not down to the little things that we all seem to be unhappy with the most.
Would gladly return but armed with the experience to avoid any of the above staff let downs.
03 September 2014
Rated 4.0 out of 5.0 by KLG88 My stay in Sutton
Very nice comfortable hotel with friendly staff, but incredibly expensive for a holiday Inn. I guess this is because there is no competition, but I have stayed in Holiday Inn's around the country where dinner was also provided for about £60 less than this. I also don't expect to have to pay for car parking when resident at a hotel.
27 August 2014
Rated 4.0 out of 5.0 by Brooksie Nice Stay
Rooms are a bit tired and couldn't get the internet working. But staff were very friendly and the hotel offered decent value for money.
25 August 2014
Rated 2.0 out of 5.0 by suzi1208 not recomended
room was very dirty, evan rubbish wrappers and food left in the fridge. no connection to wifi and staff unable to help. food very poor standard dry and rubbery not fresh at all. the only good point to the hotel was the pool, sauna area all though no life guard on duty so not recommended if you have small children. would not recommend this hotel very poor quality over all.
22 August 2014
Rated 5.0 out of 5.0 by lettielew Wedding weekend
Spent two nights at the Holiday Inn to attend my cousin's wedding in the local area. Very nice hotel. Staff were friendly and extremely helpful and went out of their way to ensure we had a nice stay. Swimming pool was nice.
We had an evening meal in the restaurant - little bit pricey but food was nice. Can get busy outside where everyone goes to have a cigarette but all in all no problems with anything.
Would recommend staying at the Holiday Inn in Sutton.
19 August 2014
Rated 5.0 out of 5.0 by AnnieH Excellent stay while visiting Chessington and Hampton Court
The hotel was an excellent base for us and our grand children the location of the hotel provide good access to Chessington and Hampton court. The pool was a huge success and the food was varied and good value for money. The staff were excellent and could not have been more helpful.
17 August 2014
Rated 4.0 out of 5.0 by Jurassic Mark Friendly and helpful staff
We stayed here as a base for a family trip to Chessington and Thorpe Park, as Holiday Inn is no longer in the Chessington theme park.
The service here is much better than at Chessington with a more relaxed atmosphere. It is about 25 minutes drive from Chessington though.
The family room was a very good size, with two twin seat sofas and two double beds. Some elements of the room decor were looking a little tired, but a refit was underway elsewhere in the hotel while we stayed.
Many thanks to the restaurant staff for finding answers to our special dietary needs.
The pool though small, was stocked with a number of children's toys, which was a nice touch.
17 August 2014
Rated 5.0 out of 5.0 by fredthered spotless and comfortable
the room was incredibly comfortable, spotlessly clean. all the staff were helpful and the leisure club a bonus
12 August 2014