Rated 4.6 out of 5 by 239
Rated 5.0 out of 5.0 by MrQube Excellent Stay
Really friendly staff, made me feel most welcome.
Picked the room up on flash sale, so was extremely good value.
Good location if need to be near the city/Bank
24 January 2015
Rated 3.0 out of 5.0 by Mattie33 Not good let down
We ordered room service for breakfast put the paper thing on the door at 6 pm night before but in the morning it got to 9.15 only to find out it was still there we was out for my wife birthday and this was a big no as when I went down stairs he said he had miss or forgot to Cheak the door not good at all and the room we had was not good music was playing until 12am could not get to sleep it was thump after thump but other than that the hotel was nice and very clean we was out away from the kids for the 1 St time in about 3 years and only just saved for this and was not happy at all thank you
22 January 2015
Rated 5.0 out of 5.0 by MeganPolly Lovely hotel - would have liked to stay longer
Had to use hotel for one night as had an early business meeting the following day. Didn't have time to use all the facilities but staff very friendly and helpful and would be very happy to stay there again and recommend to others. Room very clean and bed comfortable with choice of firm or soft pillows. Used room service and meal came promptly and most importantly was hot. Buffet breakfast selection good. Not stayed in a Holiday Inn hotel before but would certainly do so again.
20 January 2015
Rated 3.0 out of 5.0 by Chanti1 Average
It was cold with the air conditioning in the room and the lobby and restaurant. The menu for my group Wine4trade was not good at all and expensive. Frozen dry cod... 2 pints of beer, too much and not good. Very poor
17 January 2015
Rated 5.0 out of 5.0 by Patrick5678 Holiday Inn stay
Exceptional. My first time using this location and was very impressed. Reception were very attentive and very friendly, as were all staff. Room was spot on, can't fault it and the meals were very nice too, couldn't have asked for more
16 January 2015
Rated 5.0 out of 5.0 by Iain56 Excellent staff and service
Friendly staff, genuinely caring and courteous with excellent food and service.
02 January 2015
Rated 4.0 out of 5.0 by avstar Probably the best Holiday Inn in London
I have pretty much stayed in all of the HI in London, and think that considering the room alone that this is easily the best offering. The room was so big there was an echo (no joke), it was at least twice the size of rooms in Bloomsbury and Regents Park. Very nicely furnished, nice bed, decent bathroom, great shower (would have been even better if the rainfall shower was working)
Where this hotel loses out is on neighborhood and staff. The location of this hotel is actually quite decent, very close to central london and stratford. however the neighborhood has definitely not caught up yet, and as a result issues like safety after dark and anti-social behavior come into play. (for example - staff had to call police after a group of youths decided to enter the hotel and play tag in the lobby and various floors!).
As for the staff, i feel they need more training to match the quality of the hotel. they are obviously local residents and should be able to offer more advice in terms of local restaurants and the like, stuff you would expect staff at a 4* hotel to provide. also - they should know how to treat (platinum) guests - and not be on the phone for 15 minutes when I am waiting at reception (to ask for my room to be cleaned!).
01 January 2015