Rated 3.9 out of 5 by 223
Rated 5.0 out of 5.0 by smalls3105 Don't let the outside fool you
Even though this hotel is in a rough area they provide 5 star service. Everyone we came in contact with was friendly.
25 February 2015
Rated 5.0 out of 5.0 by Rhinoh Stayed night before our Carnival cruise
Read some of the reviews for this hotel and I found that the negative ones were not true or the hotel has fixed them when someone has brought it to their attention.
CHECK IN - Our check in member of staff was amazing, recognizing me as a member of the IHG club and offering the perks that go with it, she was brilliant.
PARKING - Parked my car in the underground parking and had no issues, some of the spots were dark but I saw nobody around that would stop me parking there.
ROOM - Room was great and good size for me, my wife and my 2 kids, and we had a fridge and microwave in the room , didn't use it but it was there if needed.(certainly bigger than our cabin on the boat!) - my only criticism was that the TV should be bigger, but that did not stop me enjoying the room and we had a view of the front of the hotel and it was quiet.
BAR AND RESTAURANT ONSITE - arrived late and so we went downstairs and had a drink in the bar, the staff did not mind my 11 month old daughter crawling around and we ate the food from the bar - my son ate free as kids eat free and we had a pizza it was all very nice especially with a few beers too!
GYM/POOL - Sorry didn't use it but saw people using it and it looked nice.
SHUTTLE - Great service from the shuttle - AMAZING, we dropped our hire car off at Long Beach airport and the shuttle picked us up and then took us from Long Beach airport to the Carnival Cruise ship terminal, the driver was very careful and we loved the ride.
I would definitely recommend the hotel to anybody that is heading on a Carnival cruise like us, or on business etc - and as long as you don't want to be right by the sea of Long Beach this is a brilliant hotel - did not feel scared of the area at all !
24 February 2015
Rated 4.0 out of 5.0 by Bilnix Old property
The property is an old small property that had a facelift.
The staff was great but that can't makeup for an old outdated property.
I wish I could have written a a better review but felt it would have been wrong. This was my 2nd visit to this property and nothing has changed. Again the staff was the best doing what they can do with what they have.
22 February 2015