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Rated 3.6 out of 5 by 260 reviewers.
Rated 5.0 out of 5.0 by Great location to the airport, friendly staff Enjoyed my brief stay. Staff was super friendly and helpful. Room was great overall, but bathroom lighting was really dim. Two, inadequate energy saving light bulbs doesn't make for a great shaving (me) or applying makeup (my girlfriend) experience in the morning. 20 August 2014
Rated 5.0 out of 5.0 by late night stay for an early morning flight comfortable room, easy check in late night, shuttle was on time. Comfortable beds. TV easy to use 20 August 2014
Rated 4.0 out of 5.0 by Confortable bed good to stay , but there was some noise from outside 19 August 2014
Rated 5.0 out of 5.0 by comfortable bed and clean room. seemingly new, realtively brief overnite stay due to change in air flight from SEA to LAX and then LAX to Orly,France. would be nice if continental breakfast was available or even coffee/refreshment. 17 August 2014
Rated 5.0 out of 5.0 by Quick layover The holiday inn LAX is great for A layover at the LAX airport. Convenient location and shuttle bus service. The Landings Restaurant is good. There is also a McDonalds in front of the hotel for those who want a cheaper meal. Otherwise, I wouldn't recommend walking anywhere due to the busy street and scarce restaurants. The shower heads need updated with high arch gooseneck stems to accommodate a modern human's height. Power outlets on the lamps are worn out and won't hold a plug. And other outlets are behind furniture. Otherwise, great for short stays. 16 August 2014
Rated 5.0 out of 5.0 by Best hotel ever! Everyone at the front desk is friendly and amazing from the manager to the employees! The housekeeping staff is great and always smiling. It felt like I was on an episode of the Brady bunch of how friendly they were lol but it was nice. Thanks for making our layover during our honeymoon a memorable experience. 15 August 2014
Rated 4.0 out of 5.0 by Parking The hotel is clean and comfortable and the staff are profesional. My complaint is that considering platinum staus the the price for the room that I am charged for parking. I think that this is really nickle and diming the customer. Service in the restaurant was slow considering it was not busy. 15 August 2014
Rated 2.0 out of 5.0 by Poor service There is no staff at the front desk after midnight, tried to call and ask for a wake up call, the staff he will make sure, but never receive a wake up call. Tried to store luggage downstairs because we had an early flight, the front desk staff refused. Will not stay here again. 15 August 2014
Rated 4.0 out of 5.0 by Good staffs The room is old but clean. At-least no bad smelling. Internet quality is excellent. Front desk is friendly, helpful and easy to communicate. The air-conditioner is noisy but after 13 hours flight I fall to sleep within 5 mins. :-) 11 August 2014
Rated 4.0 out of 5.0 by My LAX choice to stay Of course there are lots of choices when coming to the LAX area. However, I have to admit that I enjoy staying at this location - because parking is not an issue (free of course) w/ secured location and I love the customer service in their own restaurant/bar. This makes a great difference so I do not have to leave the property all the time. 11 August 2014
Rated 5.0 out of 5.0 by Excellent Short Stay Hotel and Location Have stayed at this location in the past. Was pleased that things improved. Room was great, front desk staff was able to work through a bus load of tourist that made the line seem extra long checking in after 10pm. The staff took this in stride and was very welcoming and informative. Would stay there my next visit to L.A. 11 August 2014
Rated 5.0 out of 5.0 by Overnight Stay Check in/check out was quick and Jennifer at the front desk was courteous and friendly. We had a nice view from our bedroom window on the 10th floor. 10 August 2014
Rated 1.0 out of 5.0 by Bad bad experience will not stay or recommend to stay in this hotel in future 09 August 2014
Rated 2.0 out of 5.0 by Bed was the only good thing Old room, everything needs to be updates. Awful internet connection, could not get the tv to work properly, bathroom cabinet fell apart. Would not recommend to anyone else. Not up to Holiday Inn standards. 09 August 2014
Rated 1.0 out of 5.0 by Unfortunately we had a Bad Experience at this facility Im a long time IHG/Priority Club member and we have never had a Bad Experience like this. We usually book throught the IHG website to insure we get the lowest and best prices. At arrival at the hotel the desk clerk would not honor the agreed price so I showed her the printed documentation (Confirmation) She would not accept it and readjusted the price to about $100 more. I tried to discuss this with her but no luck. She informed me that if we did not like the adjusted price we could go "somewhere else". I immediately asked to speak to a manager or someone and was informed no one was availiable. We had no other choice but to accept her terms. She said i could probably contact someone in the morning. Shortly after getting into our room the toilet flooded over. We call maintenance and explained the problem. He showed up with no equipment. He left but when he came back he just let himself into the room, no knocking, nothing. Again all we could do was accept it. It was my Bday weekend and had made early plans, but instead we had to wait around for a manager who did make the necessary adjustments. after a night of stress, worry and wondering if the toilet was gonna blow again. Thats what I got for my Bday. Hope your experiences are better. This was probably just a fluke. 08 August 2014
Rated 3.0 out of 5.0 by Convenient location, that's about it. Compare to other holiday inn. This location doesn’t have much to offer other than its location. That’s the reason we chose this place. It’s an easy to access to the freeway and walking distance to rental car. Just like other hotels around LAX they do offer shuttle service that according to the front desk run every 20 minutes. When we were arrived 10.15PM, it took more than 35 minutes until we got into the shuttle. As IHG platinum members, upon check-in I asked if I had been upgraded. The front desk agent said that I was upgraded to executive room. Actually that’s not an upgrade because that what I have reserved. I have emailed confirmation to prove that. Anyway I don’t want to argue to the front desk agent since we only stay for 2 nights. To be fair the agent however gave me choices of perk of additional 500 points or small bottle of water and snack ( a granola bar). The room inside however is nothing spell it’s executive other than in 11th floor. I stayed in the past in standard/basic room that I got through priceline and basically the same exact room. The bed is ok and the bathroom is clean although the was a problem with the shower head (leaking and don’t have pressure). The carpet however need totally replaced. It’s so old and dirty. Overall I don’t know if we will stay there if not because we use our points to stay. 05 August 2014
Rated 5.0 out of 5.0 by Nice stay Staff were helpful and rooms were clean. Complimentary airport shuttle bus service. Very happy with the stay. 04 August 2014
Rated 1.0 out of 5.0 by Bad Experiance I found better price to book online . When i went to hotel & show them my ambassedor card they rejected even the manager attitude was'nt at least welcoming me as member. he said that i will not get any upgarde or even point or any periority access because i booked room from different online website. i wanted to discuss or at least tell him smile & welcome me as member he left & i asked to talk to him he rejected. I felt insulted by manager attitude... 04 August 2014
Rated 3.0 out of 5.0 by Needs renovation This property has potential but desperately needs a complete refresh. Had to wait over 30 minutes for the shuttle to collect me at LAX. 03 August 2014
Rated 4.0 out of 5.0 by Great value Great place but no in-room coffee maker. Love watching planes as they land at LAX. 02 August 2014
Rated 3.0 out of 5.0 by Good location but in need of urgent renovation Rooms look as if they have not been renovated for many years. There was an ugly stain in the carpet of the room. 28 July 2014
Rated 4.0 out of 5.0 by Right On Place To Stay As with the majority of the IHG venues, the LAX Holiday Inn is no different. That is, it's a nice and comfortable place to hang your britches. I will stay again if necessary. 27 July 2014
Rated 5.0 out of 5.0 by Great Stay at Holiday INN LAX This place is in a great location, about 20 minutes from everything. It is clean and the staff is friendly. All at a great rate. 22 July 2014
Rated 1.0 out of 5.0 by Freaked out in the middle of the night Someone knocked very loud on our door then used the key swipe and came into our room while we were sleeping. Front desk said that they had us as checked out instead of checked in. Still why would and employee come into the room at that time of night. Makes no sense. It was very unsettling and couldn't sleep the rest of the night. 16 July 2014
Rated 3.0 out of 5.0 by Charged $18 for horrible parking! Parking here was terrible! Had an event going on and parking lot was full! Also charged $18 for parking. Bathroom had horrible smell coming out of the sink. 16 July 2014
Rated 5.0 out of 5.0 by Good value and location Good value, parking and reasonably close to the beach. 16 July 2014
Rated 5.0 out of 5.0 by The overall service was very nice. Every trip that I make to Los Angeles,The Holiday inn is always my first choice,and I've been satisfied with every aspect of hospitality. 14 July 2014
Rated 1.0 out of 5.0 by Very Disappointing At the entrance the bellboy refuse to lend the luggage cart, after we convince him, he repeat to us 5 times to return to him ASAP (we have a 8 hours flight with a 6 years old boy, imagining try to do that faster at 10pm) then at the desk the receptionist give us the worse room ever, next to the bending machines (and I’m a platinum member) he never refer to my has elite member, so again, no room upgrade. Very disappointing at holiday inn chain 14 July 2014
Rated 4.0 out of 5.0 by airport location good location, shuttle good, like the trolley bus to Manhattan and the local bus to Santa Monica,all cheaper than doing hop on/off etc. 13 July 2014
Rated 4.0 out of 5.0 by OK hotel stop over Generally OK. We just got off an 11 hour flight and were leaving at 5.00am for the next flight. The room had a couple of problems that should have been fixed, and the menu was not good enough to inspire us to eat. having said that the hotel was an ok stop off mid journey with a good nights sleep. Most staff wee excellent, but we weren't offered a receipt for our stay and the bar staff kept disappearing. Just not as good as our normal Holiday Inn experience 06 July 2014
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