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Rated 3.6 out of 5 by 263 reviewers.
Rated 1.0 out of 5.0 by Very Disappointing At the entrance the bellboy refuse to lend the luggage cart, after we convince him, he repeat to us 5 times to return to him ASAP (we have a 8 hours flight with a 6 years old boy, imagining try to do that faster at 10pm) then at the desk the receptionist give us the worse room ever, next to the bending machines (and I’m a platinum member) he never refer to my has elite member, so again, no room upgrade. Very disappointing at holiday inn chain 14 July 2014
Rated 4.0 out of 5.0 by airport location good location, shuttle good, like the trolley bus to Manhattan and the local bus to Santa Monica,all cheaper than doing hop on/off etc. 13 July 2014
Rated 4.0 out of 5.0 by OK hotel stop over Generally OK. We just got off an 11 hour flight and were leaving at 5.00am for the next flight. The room had a couple of problems that should have been fixed, and the menu was not good enough to inspire us to eat. having said that the hotel was an ok stop off mid journey with a good nights sleep. Most staff wee excellent, but we weren't offered a receipt for our stay and the bar staff kept disappearing. Just not as good as our normal Holiday Inn experience 06 July 2014
Rated 5.0 out of 5.0 by Great service, big room The front desk check in was wonderful; they were friendly; they upgraded my room as a platinum member. Checkout was easy. The only thing I did not like was paying $18 to park my car for the night. 05 July 2014
Rated 5.0 out of 5.0 by Pleasant stay near LAX-- read previous negative reviews with a grain of salt Enjoyed our 3-night visit although now we understand the hit-or-miss reviews for this property, which initially made us hesitant about staying here. Most of the staff is really helpful and responsive (including Joe, Julio and Jennifer). If you do encounter any issues, let the management know right away--they're fantastic! Also, some guests understandably have had travel delays and difficulties before getting here, which probably makes them a little grumpier and critical than they might usually be... Just keep a positive attitude and your stay will be so much better. The management is on your side! Our room had some door issues, but they helped take care of it. Otherwise, great stay overall. Also, a shame they don't offer breakfast for Platinum, but hopefully they will someday. A potentially helpful tip if you have a car and want to avoid paying for parking: there is free street parking near the entrance of the garage on the intersection of 98 W Street and the main road. Just watch the signs to avoid street sweeping, etc. Also, there are meters across the street (past the McDonalds near the lobby area). You're parking at your own risk, etc, but you have to sign off that you're doing that anyways to park at the garage, so we opted to do it without paying $16 a night. 04 July 2014
Rated 5.0 out of 5.0 by Muy buen hotel cerca al LAX Este hotel es apenas perfecto para pasar unas pocas noches, es cómodo y muy cordial, lo único que no me gusto fue que cobraron demasiado por el parqueadero siendo huesped. Lo recomendaria ampliamente para el propósito indicado. 02 July 2014
Rated 1.0 out of 5.0 by Was not what I expected I booked this room for just an overnight layover from LAX. I primarily chose it because I was familiar with the Holiday Inn brand and it was convenient with a shuttle service to/from LAX. Upon arriving, the lobby was as I expected, however while walking to our room, it was like an entirely different hotel. The hallways were very dimly lit, seemed very dirty, old ripped and worn carpeting, poorly painted and plaster peeling from walls. Our room was identical - very dark, poor carpeting, walls were damaged and there was hair in our shower and on our toilet. I was really disappointed with the old/poor condition of the hotel interior. It seems they've updated the lobby a bit, but the rooms are terrible. I wouldn't recommend staying there. 02 July 2014
Rated 1.0 out of 5.0 by Bad Experience My reservation was cancelled midway through my stay without my knowledge. Due to work demands, I had to travel elsewhere for three days midway through my 11-day stay. Assuming that I had left for good, the hotel gathered my clothes, shoes, toiletries that were in my room (my belongings should have been a clue!) and cancelled my stay. A simple phone call to me beforehand was all the staff had to do but they failed to do even that. Fortunately, they were able to put me in another room when I got back (kudos to Tammy, the front desk supervisor who remedied the situation). But what if the hotel had been booked full by the time I got back? I would have had to scramble to look for another hotel. On another note, this is my second time staying at this property. It needs better quality control when it comes to the condition of the rooms. Both times, the dressers had missing handles, the toilet seats were loose and the bottom of the bathroom doors were warped and needed replacement. It is an airport hotel and I understand there are a lot of transient international guests who stay once and never return. But to those of us who are PE members and stay multiple days, we notice these things and they matter. 02 July 2014
Rated 5.0 out of 5.0 by World's most comfortable bed My stay was wonderful. The rooms are beautiful the beds are the most comfortable I have ever slept in. I highly recommend staying here if you are in the LA area. 30 June 2014
Rated 1.0 out of 5.0 by Stay Away Would call it the worst Holiday Inn but I haven't stayed all all of them. Rude staff, waited to be seen to be seated for dinner, poor quality food 27 June 2014
Rated 3.0 out of 5.0 by watch it Not very happy............................................. 21 June 2014
Rated 5.0 out of 5.0 by High Standard and Good Value Minor problem at check in (7:00 pm) with only one staff member on the desk and three guests ahead of me in line, meant that I was not able to use the IHG member dedicated check in line. However 2 staff members were quickly recalled and in the end I waited only 8 minutes. IHG member status was acknowledged and we were upgraded to a higher floor. All relevant information was provided at check in including WIFI password. Room was clean, very comfortable bed and good range of pillows. Some noise issue as we were in the room immediately behind the lifts. Did not use the pool or restaurants. Washing and drying facilities very much appreciated, desk staff were happy to provide change. Airport transfer was easy, shuttles run regularly. Hotel is in a good location, easy access to Big Blue Bus Stop and HOHO shuttle. I would stay again (but request a room not adjacent to lifts) 19 June 2014
Rated 5.0 out of 5.0 by ok see rankings, parking at time of registration, not what i expected 17 June 2014
Rated 1.0 out of 5.0 by Avoid at All Costs If you are a business traveler, find any other LAX hotel other than this one which needs to be sold and rebranded. 14 June 2014
Rated 4.0 out of 5.0 by Comfortatble and Quiet Stay overnight at this hotel waiting for the next day flight. The hotel is far enough from the Airport that it was very qiet. Had a great night of sleep. Greate for business travellers. 12 June 2014
Rated 4.0 out of 5.0 by Good hotel. WiFi is extremely slow. I am airline crew so I am unsure of the "value" but it is a nice hotel overall. There are restaurants within walking distance. The wifi at the hotel is horribly slow, to the point of being unusable. The McD's next door is faster. 06 June 2014
Rated 5.0 out of 5.0 by Friendly Staff, Comfortable Bed Conveniently located near the airport and rental car facilities. Extremely close to the 405 (freeway). 24-hour McDonald's immediately outside the doors of the hotel lobby. King bed was extremely comfortable. Room was clean. Bathroom provided required amenities. Staff was extremely friendly and helpful from arrival to departure. Gated parking (only drawback was it costs $18 per day to park your private vehicle, but remember this is in Los Angeles and really close to the airport). Location of hotel allowed us ample time to pack, get dressed, return the rental car, and catch the shuttle to the airport without having to wake up too early. Very pleased with our stay. Please extend our thanks to the staff (check-in/out counter and housekeeping)! Keep up the GREAT work!!! Those who have submitted negative reviews about this hotel are spending too much time in their hotel rooms. We used our room to simply bathe and sleep. The rest of our day was spent sightseeing and enjoying life. 03 June 2014
Rated 5.0 out of 5.0 by Best burger in town My son and I were heading on to Tokyo the next day, so we thought a farewell burger was in order. Also, the quesadilla. Both were absolutely delicious. The server, Ismael, was so nice that we came back on our return leg, sat at the same table and had the same meal. It was just as good as ever. We got our favourite server again, and he remembered us. We're not Americans, but it was good to be home! On the return trip, we also had Joe and Boris at the front desk, and they were so funny they had me in stitches. What a fun team! I'm telling everyone I know to stay here. So close and convenient to the airport, too. 02 June 2014
Rated 2.0 out of 5.0 by Customer Service? Though my room was clean and my stay was short, the front desk staff was absolutely horrible. My sister and I entered the hotel and though two front desk agents were working, we weren't verbally greeted or even acknowledged by a smile or a nod of the head. After awhile one of the women gestured us forward. She didn't ask anything except if our room was pre-payed and if she could see an ID and credit card. While she was checking us in she kept talking to the other agent and requesting blankets for another guest via walkie-talkie. When she gave us our room key we asked about the airport shuttle service and she interrupted us by answering someone on the walkie, then staring at us to continue without an apology when she finished. We asked her if the shuttle would be busy the next morning (Monday) and she said unless there was a big group that made reservations that it probably wouldn't be too busy. We asked if there were any groups taking the shuttle and she said she "didn't know at this time." We checked in around 6:30pm and were going to get to the shuttle at 4:45am. She didn't check to see if any reservations were made or ask her co-workers. She didn't thank us, wish us a good stay, or even tell us about the amenities. We dealt with two other front desk agents during our stay and both were helpful, but not upbeat or friendly in the least. 13 May 2014
Rated 3.0 out of 5.0 by Some Great, Some Good, Some Very Bad I made my reservation through the IHG Priority Club Rewards Program and ended up paying more for the room than if I had used other means to make the reservation. Obviously a competitive price is not part of the "priority" treatment/program. The hotel front desk staff and housekeeping staff were very accommodating and helpful and provided very good personal services for guests. My room was very clean, quiet, comfortable, and large, and I good a great nights rest. The shuttle service from the airport was good (but not too timely - perhaps because of the distance of the hotel from the passenger terminals) Hotel parking rates and the hotel restaurant were terrible. Not only did I have to pay more from my room using the IHG reservation system, but the hotel expected a substantial parking fee (so I parked off-site). Before I checked-out I visited the hotel restaurant for breakfast - what a disappointment. The temperature in the room was near 90, with no air circulation. I had to wait more than 5 minutes for anyone one to greet me when I entered the restaurant, and then, although the restuarant was near empty, I was offered a table near the kitchen door (Bad Move). When I was given a menu, I discovered why the restaurant was so empty; the food offered was way "over-priced". Once I saw the prices, and realized just how uncomfortable the atmosphere was (much too warm), I left without ordering. Given the hotels location in relation to LAX (distance), much improvements can be made to give incentive to travelers to use this property. My stay and ability to relax would have been much better if I had not had to deal with such disappointing issues such as the price for parking, and the less than pleasant restaurant. Certainly not my choice for a second stay. 13 May 2014
Rated 2.0 out of 5.0 by desk chair unusable for desk don't bother using desk with the desk chair. It was not adjustable and too low for the desk. Called desk clerk and was told "Sorry about that". 06 May 2014
Rated 4.0 out of 5.0 by Check-in slow; Others excellent. When I arrived, there were three receptionists at the front desk. Two were helping customers, and the other one was talking with another Holiday Inn employee. The two customers seemed having some issues, so I waited there until the other receptionist finished talking. It was more than 5 minutes and there were a few more customers behind me. If I were the manager, I would ask the receptionists to take care of the customers first. If there is something urgent to discuss, leave the front desk. Other than that, I am happy with my stay. 30 April 2014
Rated 4.0 out of 5.0 by A good place to stay during transit A faily decent hotel. Needs some remodeling. Shuttles runs every 15 minutes which is really convenient. 29 April 2014
Rated 5.0 out of 5.0 by Excellent Shuttle We stayed here for the park and fly option and it worked out great. The 24 hour shuttle was an excellent way to get to the airport quickly, and we waited about 2 min. before we caught the shuttle to go back to the hotel after our trip. 22 April 2014
Rated 5.0 out of 5.0 by Great Place, Friendly Staff Was recognized as a Gold Club member and upgraded to a better room. Desk clerk let me leave my car in the 20 minute parking one all night due to early morning check in. 21 April 2014
Rated 3.0 out of 5.0 by Average Airport Hotel I stay at this hotel each and every time I fly in and out of Los Angeles (LAX). It is an average hotel, close to the airport (10 minutes) with a decent restaurant and close to several nearby beaches. 20 April 2014
Rated 2.0 out of 5.0 by Comfortable bed, Clean room The room was clean but it smelled horribly sore. Unfortunately I arrived late and had an early morning departure so I chose to deal with the smell by increasing the air in the room. 17 April 2014
Rated 2.0 out of 5.0 by You can do better Remember how exciting it was when you were a kid and your parents pulled up to a Holiday Inn in the family station wagon to spend the night? Well you can live the dream again at this property. It looks like nothing has changed since the 1960's. Check in was slow, disorganized and there was no acknowledgment of my Platinum status (The property later claimed they didn't have my PC number on file, but every other IHG property seems to be able to get this detail correct#. My room was clean but was so heavily perfumed it was literally nauseating. And it was very noisy. The doors did not block any sound whatsoever. I retired early in anticipation of an early flight the next day, but I could hear guests arriving late at night as though my door were wide open. Nothing special about the food there either. The shuttle service the next morning, however, was quite good and efficient #Driver was a breath of fresh air, friendly and helpful). All in all, this property was not a good value. There are just too many other good properties, including IHG brands, proximate to LAX from which to choose. Because of its out-of-the-way location, this property really needed to distinguish itself from the other area hotels. Unfortunately, it did, but not in the right way. 15 April 2014
Rated 3.0 out of 5.0 by elevator shut down The elevators were down for around 31/2 hours during mid day which was a major problem since we were on the 11 floor. There wasnt free coffee. Was offered the options for gold elete and I chose 1000 priority points but there were only 500 acredited to my acount. 12 April 2014
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