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Rated 3.6 out of 5 by 263 reviewers.
Rated 4.0 out of 5.0 by Staff made stay memorable We had a one night stay in LA before returning to Australia. Staff were very helpful and knowledgeable. Only downside is after 3 weeks we are still waiting for the return of our deposit. Overall, would recommend this as a clean hotel, close to the airport with very helpful staff. 30 December 2013
Rated 4.0 out of 5.0 by Treated as a valuated customer Staffed treated me well. All worked well. The only downside is that bathroom is a little outdated. Good for value. 27 December 2013
Rated 5.0 out of 5.0 by Great comfort and value! Easy on/off from freeway, clean and comfortable rooms, roomy and quick elevators! 20 December 2013
Rated 5.0 out of 5.0 by Alway good here We always start our stay in L.A. here. Convenient, clean, and a nice hotel. We will stay again. Great staff and great rooms for us. 20 December 2013
Rated 1.0 out of 5.0 by The TV's were not working No TV service in the first room, so they switched me to a second and it did not work either. It was told that the system was under upgrade. Someone dropped the ball on the technical side. Everyone was complaining in the bar of the same thing. 16 December 2013
Rated 3.0 out of 5.0 by Only if you're staying for airport access The hotel is a bit old. The walls in the room are thin and I could hear everything! They were even drilling something upstairs and it felt like it was in my room. Also the planes landing on the east side was really loud! But I suppose the location is great for morning departures. The staff was great though. The front desk Rep was super nice. 14 December 2013
Rated 5.0 out of 5.0 by Holiday Inn LAX Stayed here a few times now and find it perfect and good value for the long weekend trip to LA. Although it's not close to the Tourist Attractions, no hotel in LA is. LA covers a large area so a hotel close to one attraction will be a distance to another. This hotel is great for LAX and if you are like me with no hire car, has a good cheap Metro Bus link (service 177# to LAX Bus Centre for connections on Big Blue Bus to Venice / Santa Monica or to 103rd St #Watts# Metro Station for links to Long Beach, Union Station, Downtown LA, & Hollywood using Metro Blue and Red Lines. #Buy a 7 day TAP Metro Card for $20). The Hotel itself is Clean with a nice Bar / Restaurant area. There is a good shop with all the basic bits you may need at good prices. To top it all, the staff are friendly and helpful. Also has regular pick ups to and from LAX terminals. I have stayed in many hotels around the world and when in LA would pick this one every time. 07 December 2013
Rated 3.0 out of 5.0 by Comfortable bed The bed was comfortable after a 16 hour flight but the drapes don't close-I checked in early waiting on another flight. The concierge was very helpful but the desk clerk was rude and was more concerned with another guest rather than completing my check-in. 03 December 2013
Rated 5.0 out of 5.0 by Good location, nice staff I was there for one night and enjoyed my short stay. The staff was very nice and made me feel welcome. Excellent value for my layover at LAX. 02 December 2013
Rated 4.0 out of 5.0 by nice hotel near LAX I had my bookings very late because my evening international flight was cancelled so i had to look for a place to check in and rest and i'm very lucky that i was able to get this very accessible hotel. LAX airport is one of busiest in the US and traffic congestion is so bad. Having this hotel is very advantageous. 26 November 2013
Rated 4.0 out of 5.0 by Hotel near to LAX For a hotel to be near one of the busiest airports stayng at this hotel is a pleasant experience. Ruby, at the front desk, is a very nice lady. 22 November 2013
Rated 3.0 out of 5.0 by Long wait at checkout In terms of location and convenience, this hotel is recommended. However, there was a long line waiting for checkout. The two staffs (I think one is more senior than the other) were just busy taking care of the computer screen in front of them for several minutes and would not care to have an eye contact or say a word to the people waiting on the line. 20 November 2013
Rated 4.0 out of 5.0 by What I would expect. Staff was friendly and efficient. Recognized my Platinum status. Only stayed one night but it met my needs well. 20 November 2013
Rated 4.0 out of 5.0 by Personal Staff The staff were very kind and attentive. Our stay was pleasant and the service was valued. 19 November 2013
Rated 5.0 out of 5.0 by Nice and Clean We really enjoyed our quick stay it was centrally located by the airport and very friendly staff. I will be returning, Than you for your hospitality. Elise 18 November 2013
Rated 3.0 out of 5.0 by Average airport hotel Rather standard airoport hotel. Friendly stuff, still I have seen higher level at other HI hotels 17 November 2013
Rated 5.0 out of 5.0 by Prices Prices were high but convenience is worth it. Food was good and service excellent. 17 November 2013
Rated 4.0 out of 5.0 by Great stay , would recommend to others Great stay , comfortable room , great staff and excellent food would recommend 12 November 2013
Rated 4.0 out of 5.0 by Room Despite the room being good overall ours was next to the lift and it was a bit noisy from the up and downs. 05 November 2013
Rated 3.0 out of 5.0 by Average Coffee only served at 6:00 am. For those coming from the East coast, not very accomodating. No creamer in room. Water bottles in lobby left empty. Would suggest removing. 30 October 2013
Rated 5.0 out of 5.0 by customer service number ONE I am very happy with the excellent service at this beutiful hotel you have excellent people working at the front desk, people like Keynea she was great, Jennifer and Ana H good team the food was good everybody working there was just amazing I do recommend this hotel to everybody Because of their excellent customer services 30 October 2013
Rated 4.0 out of 5.0 by Staff The staff where great, helpful and friendly. Location and ease off getting to LAX a huge advantage 29 October 2013
Rated 3.0 out of 5.0 by parking lot There is not many space to pak the car at the front, those spaces supossed to be for the clients, but are using as a quick parks. 24 October 2013
Rated 4.0 out of 5.0 by Good customer service I arrived late on Oct 17th after a difficult flight, a long delay in luggage claim at LAX only to find the parking lot was overflowing. Finally making my way to the front desk, the clerk, Tammy, did a great job of difusing my frustration. A few free drink tickets and a comfortable room and food service late in the lounge did a lot to easing my pain. I do not know if you can affect how GPS directs a customer to your front door instead of the side entrance, but that would help. 22 October 2013
Rated 4.0 out of 5.0 by Good place to stay in transit Comfortable bed, room was clean , staff friendly and really helpful . Shuttle service to and from the airport was good . Made it easy . 17 October 2013
Rated 5.0 out of 5.0 by Very friendly staff! We thoroughly enjoyed our stay here. The location is close to the airport and rooms are spacious and clean. Underground parking is limited and very constricted. Pool and gym was very clean, and visually appealing. I also appreciated the cool water available in the lobby. Thanks ! 17 October 2013
Rated 3.0 out of 5.0 by very old rooms The bad: The room was too old, there was no dresser. The cofee machine had an used cofee bag. I forgot to bring a hair gel and the reception personnel didn't have a complimentary item. The good: The bed and pillows was comfortable enough to rest. 16 October 2013
Rated 5.0 out of 5.0 by Irene in the restaurant I am a diabetic so long flights are difficult for me as the airlines no longer provide meals. Irene was kind enough to have two turkey sandwiches prepared for us early in the morning of our departure so that I would have something to eat on the plane. That was marvelous! Also I had trouble with the hotel computer when I tried to print our boarding passes, and one of the women on the desk did it for me. Excellent service! One of the best Holiday Inns that we've ever been in. 16 October 2013
Rated 3.0 out of 5.0 by Nice room and location, bad for work I was staying at the Holiday Inn LAX for 2 nights while working out of LAX Airport. Check in was a mess, as there was a large tour group departing soon and the lobby was crowded shoulder to shoulder. It then took 5-6 minutes in line to get to the front desk. I wasn't greeted as a Platinum IHG which isn't an issue with me, but I know that's a standard. When I opened the door to room 1213, there was a man standing in the middle of the room changing. I quickly shut the door and went down the lobby to ask for another room. Despite recalling the story, I was given room 1215, sharing an adjoining wall and door space with the guy who I just saw changing...brilliant customer service. All that aside, my other issue was the WiFi. My WiFi wouldn't work on any of my 3 devices (iphone, ipad, laptop) within my room. I was there for work and had a major need for internet connectivity. On two attempts I was forwarded to tech help, 1) the line disconnected after a few minutes of hold time 2) I was told the internet is working fine in the hotel and I need to verify that my WiFi device is turned on. Major downfall. To top it off, I waited 24 minutes and 26 minutes for the airport shuttle to arrive the two mornings I took it to the airport. The hotel was a good value, but not business-friendly. If staying for leisure it might be worth it, but will definitely not stay for business and will recommend the same to others. 15 October 2013
Rated 4.0 out of 5.0 by All went well I had a quick overnight stay, front staff was friendly and efficient. Room was clean, comfortable, quiet. I slept well. No outside noise. Bathroom worked, clean, wood trim on sink a bit worn out. I used shuttle, worked fine, quick on time. As Platinum I had choice of complimentary parking, free breakfast for one or 2 beverages in bar. Overall met my expectations for an airport hotel, pretty standard with other Holiday Inns I have stayed at. Clean, comfortable. 07 October 2013
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