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Rated 3.7 out of 5 by 282 reviewers.
Rated 3.0 out of 5.0 by Long wait at checkout In terms of location and convenience, this hotel is recommended. However, there was a long line waiting for checkout. The two staffs (I think one is more senior than the other) were just busy taking care of the computer screen in front of them for several minutes and would not care to have an eye contact or say a word to the people waiting on the line. 20 November 2013
Rated 4.0 out of 5.0 by What I would expect. Staff was friendly and efficient. Recognized my Platinum status. Only stayed one night but it met my needs well. 20 November 2013
Rated 4.0 out of 5.0 by Personal Staff The staff were very kind and attentive. Our stay was pleasant and the service was valued. 19 November 2013
Rated 5.0 out of 5.0 by Nice and Clean We really enjoyed our quick stay it was centrally located by the airport and very friendly staff. I will be returning, Than you for your hospitality. Elise 18 November 2013
Rated 3.0 out of 5.0 by Average airport hotel Rather standard airoport hotel. Friendly stuff, still I have seen higher level at other HI hotels 17 November 2013
Rated 5.0 out of 5.0 by Prices Prices were high but convenience is worth it. Food was good and service excellent. 17 November 2013
Rated 4.0 out of 5.0 by Great stay , would recommend to others Great stay , comfortable room , great staff and excellent food would recommend 12 November 2013
Rated 4.0 out of 5.0 by Room Despite the room being good overall ours was next to the lift and it was a bit noisy from the up and downs. 05 November 2013
Rated 3.0 out of 5.0 by Average Coffee only served at 6:00 am. For those coming from the East coast, not very accomodating. No creamer in room. Water bottles in lobby left empty. Would suggest removing. 30 October 2013
Rated 5.0 out of 5.0 by customer service number ONE I am very happy with the excellent service at this beutiful hotel you have excellent people working at the front desk, people like Keynea she was great, Jennifer and Ana H good team the food was good everybody working there was just amazing I do recommend this hotel to everybody Because of their excellent customer services 30 October 2013
Rated 4.0 out of 5.0 by Staff The staff where great, helpful and friendly. Location and ease off getting to LAX a huge advantage 29 October 2013
Rated 3.0 out of 5.0 by parking lot There is not many space to pak the car at the front, those spaces supossed to be for the clients, but are using as a quick parks. 24 October 2013
Rated 4.0 out of 5.0 by Good customer service I arrived late on Oct 17th after a difficult flight, a long delay in luggage claim at LAX only to find the parking lot was overflowing. Finally making my way to the front desk, the clerk, Tammy, did a great job of difusing my frustration. A few free drink tickets and a comfortable room and food service late in the lounge did a lot to easing my pain. I do not know if you can affect how GPS directs a customer to your front door instead of the side entrance, but that would help. 22 October 2013
Rated 4.0 out of 5.0 by Good place to stay in transit Comfortable bed, room was clean , staff friendly and really helpful . Shuttle service to and from the airport was good . Made it easy . 17 October 2013
Rated 5.0 out of 5.0 by Very friendly staff! We thoroughly enjoyed our stay here. The location is close to the airport and rooms are spacious and clean. Underground parking is limited and very constricted. Pool and gym was very clean, and visually appealing. I also appreciated the cool water available in the lobby. Thanks ! 17 October 2013
Rated 3.0 out of 5.0 by very old rooms The bad: The room was too old, there was no dresser. The cofee machine had an used cofee bag. I forgot to bring a hair gel and the reception personnel didn't have a complimentary item. The good: The bed and pillows was comfortable enough to rest. 16 October 2013
Rated 5.0 out of 5.0 by Irene in the restaurant I am a diabetic so long flights are difficult for me as the airlines no longer provide meals. Irene was kind enough to have two turkey sandwiches prepared for us early in the morning of our departure so that I would have something to eat on the plane. That was marvelous! Also I had trouble with the hotel computer when I tried to print our boarding passes, and one of the women on the desk did it for me. Excellent service! One of the best Holiday Inns that we've ever been in. 16 October 2013
Rated 3.0 out of 5.0 by Nice room and location, bad for work I was staying at the Holiday Inn LAX for 2 nights while working out of LAX Airport. Check in was a mess, as there was a large tour group departing soon and the lobby was crowded shoulder to shoulder. It then took 5-6 minutes in line to get to the front desk. I wasn't greeted as a Platinum IHG which isn't an issue with me, but I know that's a standard. When I opened the door to room 1213, there was a man standing in the middle of the room changing. I quickly shut the door and went down the lobby to ask for another room. Despite recalling the story, I was given room 1215, sharing an adjoining wall and door space with the guy who I just saw changing...brilliant customer service. All that aside, my other issue was the WiFi. My WiFi wouldn't work on any of my 3 devices (iphone, ipad, laptop) within my room. I was there for work and had a major need for internet connectivity. On two attempts I was forwarded to tech help, 1) the line disconnected after a few minutes of hold time 2) I was told the internet is working fine in the hotel and I need to verify that my WiFi device is turned on. Major downfall. To top it off, I waited 24 minutes and 26 minutes for the airport shuttle to arrive the two mornings I took it to the airport. The hotel was a good value, but not business-friendly. If staying for leisure it might be worth it, but will definitely not stay for business and will recommend the same to others. 15 October 2013
Rated 4.0 out of 5.0 by All went well I had a quick overnight stay, front staff was friendly and efficient. Room was clean, comfortable, quiet. I slept well. No outside noise. Bathroom worked, clean, wood trim on sink a bit worn out. I used shuttle, worked fine, quick on time. As Platinum I had choice of complimentary parking, free breakfast for one or 2 beverages in bar. Overall met my expectations for an airport hotel, pretty standard with other Holiday Inns I have stayed at. Clean, comfortable. 07 October 2013
Rated 5.0 out of 5.0 by Great location & Good quality accomodation Have stayed here before well located, Clean,l comfortable & staff helpful. Nice atmosphere. Will stay here again. Only complaint is the Shuttle bus is always late and have to wait for ages at the airport.. 04 October 2013
Rated 3.0 out of 5.0 by No Wake Up call When staying at an airport location, it is critical that the "wake up call" service is reliable. I spoke directly with a staff member regarding a wake up call which never came. Had my husband not woken up and checked the time, we would have missed an international flight. We were late and stressed as a result of no "wake up call." Obviously, your services can be five star, but if you miss the flight, it doesn't matter. 03 October 2013
Rated 5.0 out of 5.0 by Comfortable setting Room was comfortable and the price was great! I had a problem with the Wifi and Technical Support worked with me until it was resolved. I would definitely stay here again! 02 October 2013
Rated 5.0 out of 5.0 by Park, Stay & Go My daughter and I stayed at the Holiday Inn before an early flight out of LAX. The parking lot was covered with easy access. The accommodations were neat, clean and secure. There was no need to leave the hotel for dinner because the restaurant had a delicious variety of dinner entrees. I will definitely return. 30 September 2013
Rated 3.0 out of 5.0 by In house dining left much to be desired Upon arriving, I had to request a new room assignment due to housekeeping issues. Not the end of the world, but an annoyance at 0130. The restaurant on the property had a breakfast buffet that was not well organized as most of the food was either stale, cold, or burnt. The staff was courteous the first night of my stay, and down right rude the following night. It was different employees per night. If you have the option to stay elsewhere, I would recommend that consideration. 24 September 2013
Rated 3.0 out of 5.0 by What's wrong with the door? Our bathroom door did not want to close. We had to slam it shut for privacy. This was aggravating. Overall we thought it was a decent hotel. The bed was comfortable, huge points! And most important, it was very close to the airport and made the morning drive very easy. We did not have much interaction with staff nor did we eat any of the food so not able to comment. Yes, I would stay here again. Just give me a room with a door that works. 09 September 2013
Rated 5.0 out of 5.0 by Outstanding Customer Service We utilized the Park, Sleep and Fly program. I wouldn't hesitate to recommend this to anyone flying out of LAX and leaving a car. Especially if you have an early morning flight. The value of covered parking, quick and easy airport shuttle service and an unhurried (and not too early since you don't have to make a long drive and allow for parking time) morning is exceptional. The customer service at this particular Holiday Inn is Exceptional!!! You should know that the surrounding (airport) area is a little rough but should not be held against the quality of the hotel. 09 September 2013
Rated 4.0 out of 5.0 by Confortable and affordable, but confusing on parking We used the park and fly offer and found confusion on the instructions of how to get into the parking facility and whether to retain or not retain the original parking ticket that we were issued when first arriving. We were able to get this clarified, but have not experienced exiting the parking facility when we return to LAX. We are cautious that the instructions we current have will work. 08 September 2013
Rated 1.0 out of 5.0 by Needs to improve amenities, customer service, and room Would not recommend. Poor customer service. Poor business center and no breakfast. Must pay for everything. No complimentary newspaper. Poorly functioning toilet. Had to make coffee in the bathroom. Broken dresser drawer handles. TV did not work well. Etc, etc, etc. And this was a room that was supposed to be an UPGRADE! 07 September 2013
Rated 4.0 out of 5.0 by A good place for layover at LAX or early/late flights Good value for money. Convenient with a complimentary shuttle to LAX, and a decent restaurant and comfy bed. The staff were fantastic and provide good timely service, had to take bags up to the room myself, but concierge happy to help at checkout if it's not too busy (thanks!). A decent pool and workout room, if you need it between flights. Could probably spend a few bucks on maintenance to the rooms (we had a powerpoint falling out of the wall), but the hotel is clean, safe and unpretentious. For a short term stay, I would recommend. Also has some "golden arches" next door and a well stocked convenience store on site ( or a service station next door). As a IHG member, would recommend for the budget conscious or a stay for a few hours. 07 September 2013
Rated 5.0 out of 5.0 by AWSOME! Convenient location, great service, just what I needed for the night. There is a very nice exercise room with good security and a pool to compliment the facility. 06 September 2013
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