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Rated 4.1 out of 5 by 165 reviewers.
Rated 5.0 out of 5.0 by Quality stay always guaranteed. Friendly & informed greeting at reception. Clean & well equipped rooms and a good nights sleep. All staff pleasant & welcoming. Breakfast good value except hot items were not warm. I will gladly stay here anytime in the future. 24 September 2014
Rated 5.0 out of 5.0 by Hotel Overall experience for our company was excellent. Staff were courteous and attentive. 22 September 2014
Rated 5.0 out of 5.0 by Great service even when under pressure After my recent stay at the Holiday Inn J9(M1) - I felt I must post a comment. Following a security alert at Luton Airport - the hotel was extremely busy - I went to check in, only to find there had been issues with my reservation. (Not the fault of their team, problems with our booking agent) - However, unfazed, Zoe and her team worked through the demanding hordes and, my issue in a professional, calm manner, which resulted in a night in a comfortable hotel bed, rather than my car !! Highly recommended - one of the best IHG teams I encounter. 11 September 2014
Rated 4.0 out of 5.0 by Friendly staff My stay was very pleasant. The staff were extremely helpful and friendly. I will definitely visit again. Val 10 September 2014
Rated 5.0 out of 5.0 by Good place for business Excellent location just off the M1 for a meeting followed by a family event 10 September 2014
Rated 5.0 out of 5.0 by geschäftlich Insgesamt alles gut! Essen gut, nur am Preis etwas schrauben. Zimmer sauber und immer aufgeräumt. Kostenloses Fitness Studio. Super! Etwas abgelegen, aber ein Auo braucht man ja sowieso. 09 September 2014
Rated 5.0 out of 5.0 by Always excellent Service Sarah at reception was very helpful . No waiting and polite .All needs were met. 08 September 2014
Rated 4.0 out of 5.0 by generation gap For our annual family holiday break, and as such used for excursions to London to visit the theatre etc etc.. We were accommodated perfectly, having 2 rooms next to each other and executive too. Unfortunately, they had obviously suffered a little from the previous Bank Holiday the day before, as they had no white bread, nor croissants at breakfast time.When asked about the bread situation was met with a "we were busy at the weekend", rather than an apology and an offer to rectify.. Quite tricky with 3 children in tow and already paid up front at check-in for 14 full breakfasts for the duration of the stay. Also, the waitress didn't appear to know the difference between poached or fried eggs, though i think that was just an example of her poor attitude towards us, rather than an intimate knowledge of how eggs are cooked.! Towards the end of the week, the hotel staff were of a younger generation, and very pleasant professional, chatty and altogether completely changed the atmosphere of the hotel. Reception were warm and welcoming, resolved the issue of the bathroom bulb not working after 3 days of asking the previous receptionists. Please note: the receptionist at check-in on Sunday was fantastic, as was the waitress on Monday evening, when we ate dinner at the hotel. We used the pool, and even joined in with the Aqua exercise class that morning, which was fun. All in all, we were very pleased with the facilities, but disappointed with the attitude of a couple of members of staff of an older generation in the morning on the Tuesday and Wednesday, who seemed to be not particularly friendly, and as such our experience was a little tarnished. 02 September 2014
Rated 4.0 out of 5.0 by Friendly, Clean and Comfortable, Recommend for all poeple with a need to stay in the area. 02 September 2014
Rated 4.0 out of 5.0 by ideal stay obver Hotel was clean and welcoming food was good although drinks were a bit on the dear side overall a pleasant stay 29 August 2014
Rated 5.0 out of 5.0 by Great Stay Had a great stay here when on business in the home counties. The hotel was really friendly and welcoming and really made me feel like it was my home 28 August 2014
Rated 4.0 out of 5.0 by Great location and excellent service The relaxed atmosphere and easy check in and check out made this stay a welcome rest for us all. It was also value for money which means a lot when you are spending the weekend at the local attractions of Whipsnade Zoo and Woburn Abbey. We would recommend this Holiday Inn and this location for a great weekend. Later than usual check out was great for us and meant we could really relax and start the day with a good breakfast. 28 August 2014
Rated 5.0 out of 5.0 by VERY NICE BUSINESS AND LESUIRE STAY Very good stay albeit we arrived late. Would recommend as good value and good location. Property could do with some refurbishment but Cleaning levels were very high and staff very polite and welcoming. Would stay again. 28 August 2014
Rated 5.0 out of 5.0 by great comfortable hotel A great friendly hotel, easily accessible just off the M1, food in the restaurant is beautifully cooked and if you opt for the meal deal is good value for money and the portions are very generous, we found the staff, from reception to the restaurant to be friendly, knowledgeable and helpful, we asked for extra pillows and they were in our room on our return. The bar downstairs did not have any Tia Maria although within 5 mins a bottle appeared from another bar, although the price of the spirits was a little steep. Rooms are clean and well presented, with easy to use heating/air con. Would recommend to friends. Thank you Holiday Inn Luton M1 J9 27 August 2014
Rated 2.0 out of 5.0 by wedding we didnt agree with the groom being ask to move chairs while waiting for the bride that was not right at all ....., just wrong .... and after the wedding being told to go and wait half an hour where everyone eles from the hotal was we should of been in a separate room for the wedding guests only . rooms very sml and our towels were stained which it just gross . staff friendly food was lovely and the bar needs more choice instead of the normal drinks . 27 August 2014
Rated 5.0 out of 5.0 by Good Hotel Third time visit and will visit again in next 12 months - that says it all 22 August 2014
Rated 2.0 out of 5.0 by A Tiring Experience Not a good night sleep and the King Size Bed very comfortable but too large for the room 20 August 2014
Rated 4.0 out of 5.0 by Great hotel shame about the toilet facility The staff were excellent. Need to take more care about the facilities more carefully. 13 August 2014
Rated 3.0 out of 5.0 by Night Sleep!! Rooms are comfortable and was able to get a good nights sleep, They do need a little updating but nothing major. Room service was ok with food being of a good standard. Would stay at the hotel again 13 August 2014
Rated 4.0 out of 5.0 by Nice service from nice people Very helpful staff, the girl that cleaned the room was very nice and good at her job, the food was nice also 06 August 2014
Rated 5.0 out of 5.0 by Fantastic stay Superb value for money. Great breakfast & warm, friendly staff that catered for our every need! Would certainly recommend & will definitely use again. 27 July 2014
Rated 5.0 out of 5.0 by Comfortable room and friendly service Enjoyed our stay. Helpful friendly staff Good food Nice upgraded room with good amenities 24 July 2014
Rated 5.0 out of 5.0 by Thoroughly recommend We found a very comfortable room and welcoming, helpful staff. We were part of a wedding party and the restaurant staff even managed to find tables altogether for 19 of us. I left an item of jewellery in our room and phoned the following day and was very happy if had been found then even happier when the housekeeper offered to post it to me, without charge and it arrived the next day. Very impressed, Thankyou 23 July 2014
Rated 4.0 out of 5.0 by Huge comfortable bed and excellent breakfast Our stay was comfortable with no serious issues. Breakfast as an 'add on' to the room price was good value- a little surprised to see they (breakfasts) are now fully self service but it worked well. A refurbishment should be considered in the not too distant future as the rooms are a little 'tired'. 22 July 2014
Rated 4.0 out of 5.0 by Very professional Staff I recommend this hotel for its superb value. The staff was really helpful and the room was clean, altough it smelled a bit funny until we opened the window. If you have children there is a farm nearby that is perfect for them, they can touch animals and there is also a soft play area. 16 July 2014
Rated 5.0 out of 5.0 by great base for warners brothers harry potter loved the setting and location, just a minute or 2 off the M1 yet quiet. busy road to the front but little noise inside, for anyone who is interested the ancient Briton/roman road of watling street runs behind the hotel and makes a very pleasant traffic free stroll. We stayed there to visit the Harry Potter studios and it took us only 13 minutes on saturday morning to get there. Staff were excellent and always friendly, a credit to management and to the hotel. Gaz was great in the bar 16 July 2014
Rated 4.0 out of 5.0 by Extremely poor reception on arrival Arrived at the hotel at 2.30am ( as planned due to flight) to be grunted at (not greeted by) a grumpy receptionist who couldn't be bothered to speak properly to us. There was no acknowledgement that I am a Rewards Club Member (even though relatively new one) or that my husband is a Platinum Club Member, no offer of any bonus points/free drink. No offer of a paper, alarm call. I had to go back to the desk and ask if we had breakfast included in our booking (as we had booked it some time ago and couldn't remember), and had to ask the times and where it was as she still didn't volunteer this information to us. We should have been the grumpy ones after travelling for hours. Have never had such a poor reception to a hotel. However, I must say though that everything else was brilliant during our stay.....room comfortable and clean, greeted by a lovely young girl In the breakfast room and the food was excellent. 15 July 2014
Rated 5.0 out of 5.0 by Excellent service at Breakfast Everyone should meet the lovely ladies who served breakfast, service as it should be, friendly 14 July 2014
Rated 5.0 out of 5.0 by Great Hotel One of the best Holiday inn hotels stayed in to date, Ver clean and welcoming. Staff were great 12 July 2014
Rated 4.0 out of 5.0 by Great staff shame about the food The hotel itself is easy to find. The check-in staff were very helpful. We had a twin room which was small but very clean and had everything we needed. We dined in the hotel's restaurant. Mistake! We both ordered the chicken main course and the chicken was so overcooked and dry I had to tear it apart rather than cut it. I left most of my meal. To be fair, the restaurant guy did give me a 20% discount off my meal but I would have expected not to have paid for it at all as it was beyond redemption. Breakfast was good but we opted for a full English and although it said scrambled eggs on the menu, we got fried eggs (no choice given). The overall meal was good. Check out was painless so, overall, not a bad experience. 11 July 2014
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