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Rated 4.1 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Good Hotel Third time visit and will visit again in next 12 months - that says it all 22 August 2014
Rated 2.0 out of 5.0 by A Tiring Experience Not a good night sleep and the King Size Bed very comfortable but too large for the room 20 August 2014
Rated 4.0 out of 5.0 by Great hotel shame about the toilet facility The staff were excellent. Need to take more care about the facilities more carefully. 13 August 2014
Rated 3.0 out of 5.0 by Night Sleep!! Rooms are comfortable and was able to get a good nights sleep, They do need a little updating but nothing major. Room service was ok with food being of a good standard. Would stay at the hotel again 13 August 2014
Rated 4.0 out of 5.0 by Nice service from nice people Very helpful staff, the girl that cleaned the room was very nice and good at her job, the food was nice also 06 August 2014
Rated 5.0 out of 5.0 by Fantastic stay Superb value for money. Great breakfast & warm, friendly staff that catered for our every need! Would certainly recommend & will definitely use again. 27 July 2014
Rated 5.0 out of 5.0 by Comfortable room and friendly service Enjoyed our stay. Helpful friendly staff Good food Nice upgraded room with good amenities 24 July 2014
Rated 5.0 out of 5.0 by Thoroughly recommend We found a very comfortable room and welcoming, helpful staff. We were part of a wedding party and the restaurant staff even managed to find tables altogether for 19 of us. I left an item of jewellery in our room and phoned the following day and was very happy if had been found then even happier when the housekeeper offered to post it to me, without charge and it arrived the next day. Very impressed, Thankyou 23 July 2014
Rated 4.0 out of 5.0 by Huge comfortable bed and excellent breakfast Our stay was comfortable with no serious issues. Breakfast as an 'add on' to the room price was good value- a little surprised to see they (breakfasts) are now fully self service but it worked well. A refurbishment should be considered in the not too distant future as the rooms are a little 'tired'. 22 July 2014
Rated 4.0 out of 5.0 by Very professional Staff I recommend this hotel for its superb value. The staff was really helpful and the room was clean, altough it smelled a bit funny until we opened the window. If you have children there is a farm nearby that is perfect for them, they can touch animals and there is also a soft play area. 16 July 2014
Rated 5.0 out of 5.0 by great base for warners brothers harry potter loved the setting and location, just a minute or 2 off the M1 yet quiet. busy road to the front but little noise inside, for anyone who is interested the ancient Briton/roman road of watling street runs behind the hotel and makes a very pleasant traffic free stroll. We stayed there to visit the Harry Potter studios and it took us only 13 minutes on saturday morning to get there. Staff were excellent and always friendly, a credit to management and to the hotel. Gaz was great in the bar 16 July 2014
Rated 4.0 out of 5.0 by Extremely poor reception on arrival Arrived at the hotel at 2.30am ( as planned due to flight) to be grunted at (not greeted by) a grumpy receptionist who couldn't be bothered to speak properly to us. There was no acknowledgement that I am a Rewards Club Member (even though relatively new one) or that my husband is a Platinum Club Member, no offer of any bonus points/free drink. No offer of a paper, alarm call. I had to go back to the desk and ask if we had breakfast included in our booking (as we had booked it some time ago and couldn't remember), and had to ask the times and where it was as she still didn't volunteer this information to us. We should have been the grumpy ones after travelling for hours. Have never had such a poor reception to a hotel. However, I must say though that everything else was brilliant during our comfortable and clean, greeted by a lovely young girl In the breakfast room and the food was excellent. 15 July 2014
Rated 5.0 out of 5.0 by Excellent service at Breakfast Everyone should meet the lovely ladies who served breakfast, service as it should be, friendly 14 July 2014
Rated 5.0 out of 5.0 by Great Hotel One of the best Holiday inn hotels stayed in to date, Ver clean and welcoming. Staff were great 12 July 2014
Rated 4.0 out of 5.0 by Great staff shame about the food The hotel itself is easy to find. The check-in staff were very helpful. We had a twin room which was small but very clean and had everything we needed. We dined in the hotel's restaurant. Mistake! We both ordered the chicken main course and the chicken was so overcooked and dry I had to tear it apart rather than cut it. I left most of my meal. To be fair, the restaurant guy did give me a 20% discount off my meal but I would have expected not to have paid for it at all as it was beyond redemption. Breakfast was good but we opted for a full English and although it said scrambled eggs on the menu, we got fried eggs (no choice given). The overall meal was good. Check out was painless so, overall, not a bad experience. 11 July 2014
Rated 4.0 out of 5.0 by Little things mean alot Regular guest at Luton South - always welcomed back by staff. Just need to get the newspaper deliveries back on track - a little gripe - but its the little things that you tend to remember. Will always stay at Luton South and have recommended it to friends. Leisure facilities especially the pool is a lovely bonus. Worth considering as an alternative to expensive London hotels - 20 mins drive to the end of the tube at Stanmore - you can be shopping on Oxford Street in no time! 09 July 2014
Rated 5.0 out of 5.0 by excellent service clean rooms friendly staff excellent good service rooms are clean and comfortable 08 July 2014
Rated 1.0 out of 5.0 by make sure you ask for a room away fromt he road From the moment I arrived in my room I realised the room was so close to very busy road sleep would be difficult. When I was able to get through to reception they told be it would not be possible to move me as the hotel was "fully booked". I can assure the hotel that after that nights sleep, I will do my bit to help them avoid their overcrowding problem. 06 July 2014
Rated 4.0 out of 5.0 by Pleasant Stay When I arrived at the hotel I was pleasantly surprised to find out that the location was closer to my business destination of the following morning in Hemel than I realised. The hotel grounds were neat and tidy but first glance gave me a feeling of a building from the 60s or 70s. However, once inside I could see that the hotel was modern and clean. The room was very comfortable and the air conditioning was a god send (as it was very warm when I stayed). The room was a little darker due to the window positioning and size but otherwise very adequate for my stay. The WIFI worked well throughout the hotel and having a pool is always a plus in my eyes (although it is rather small) - that said I would prefer a small pool to no pool. The view from the window was very pleasant too. I did however find the menu choice and price to be a little disappointing and decided to eat out at a very nice Indian restaurant in the village of Markyate (recommended by some locals that I spoke to in the pool). Overall I did enjoy my stay and would go back if the need arises to be in the area again. I could recommend this hotel. 04 July 2014
Rated 4.0 out of 5.0 by Great service Hairdryer missing from room but reported to reception and one was delivered straight away. Very nice staff and very professional service. 04 July 2014
Rated 4.0 out of 5.0 by romantic romantic weekend with girlfriend no shower working bed bad still made the must of it 02 July 2014
Rated 5.0 out of 5.0 by Great front desk service The best part of my stay was the service. The front desk clerks were very helpful and knowledgeable about the area. The building itself is tired from the outside. A pressure wash and maybe some paint would reduce its run-down look. Inside, the public areas are well decorated. The halls and rooms aren't horrible but they're looking a bit worn. The lift was out of service part of my stay. With only one lift, everyone had to plod up the stairs located away from the lobby. Having said all that, I'd stay here again. I didn't have a chance to eat in the restaurants. I had room service once. The salad was surprisingly large and tasty. The room service charge wasn't outrageous like at other hotels. The internet wasn't very fast. My room was at the far end of the building and may not have been close to an access point. I used my iPad's cell data instead. The location is further from the motorway than the address implies. Only a few businesses within easy walking distance: a gas station, an Indian restaurant, and a strip club. The road doesn't have a sidewalk. The Luton airport is a 15 quid taxi ride away. 29 June 2014
Rated 5.0 out of 5.0 by Swimming My one problem was with the use of your excellent pool.Your information stated that after 1900h all children should leave the pool. We went at 1900h for this reason to find three children in the pool. WE raised this with the gentleman at Motivation Club reception and her shrugged. While we were swimming another family with two children, one a tiny baby, arrived and swam. All the children were well behaved and reasonably quiet but nevertheless they were there and the pool was busy, something we hoped to avoid In every other respect we were totally satisfied with out stay. 27 June 2014
Rated 4.0 out of 5.0 by Ideal for overnight stay with some small irritations Great room let down only by the rather worn furniture, however the bathroom had been refurbished and the bed really comfy with a choice of pillows and spotlessly clean. Everything was fine except this hotel seems to be in a cell phone blackout area for several providers inc. 3 and Orange and yet the WIFI was expensive. I would have expected this to be free of charge to compensate the business traveller who needs to stay in contact. There is also nowhere to sit outside on a nice day other than the very cramped smoking area which is littered with the smokers' debris and not at all pleasant for a non-smoking, female lone guest! Result - have to stay in your room or go back into town. Staff, from the check-in team to the ladies managing the breakfast service, were fantastic and a credit to the hotel - great job! 17 June 2014
Rated 5.0 out of 5.0 Short Stay Staff at the hotel were excellent and very responsive to my needs. Booked a quiet room. Arranged taxi. All efficient and charming 15 June 2014
Rated 1.0 out of 5.0 by Disappointed Not a great stay at the Holiday Inn Luton South. Poor staff attitude, poor service were the main concerns combined with a room with a desk chair that was unusable. Generally came away feeling disappointed compared to the standard I would expect of Holiday Inn. 07 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Great Staff and very polite, I had 2 rooms I did ask for joining room or close together. That did not happen, but management apologised and explained the reasons behind it, I was happy and enjoyed my stay! 31 May 2014
Rated 3.0 out of 5.0 by no problems Heating in recent weeks very poor, air conditioning only blowing cold air, radiators come on some of the time and not at others, guest no control over this. 31 May 2014
Rated 5.0 out of 5.0 by Superb Service and comfort Friendly welcoming hotel. All services are of top quality. Well recommend and near to airport and local areas. So much to offer with room service gym swimming pool bar a good all round hotel. 31 May 2014
Rated 5.0 out of 5.0 by highly recommend excellent value and would definetly return again this is the second visit and was not disappointed 30 May 2014
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