Rated 4.1 out of 5 by 163
Rated 3.0 out of 5.0 by fruitmachine2 Steadily degrading
The room were were initially allocated was quite small (but with a very big bed comprising of two singles zipped together) and on the third floor. The lift on that floor goes higher than the level that the rooms are on, so you have to go down 8-10 steps to get to the floor level that they are on. Almost immediately we found that the pop-up plug in the sink wasn't working; there was no way to empty the sink. We reported this and then stopped by reception (just after 4 pm) on our way out to say that if it could not be repaired we had left our cases packed so that we could easily be moved to another room. Returning six hours later, reception said that the engineer could't fix the sink so had left a screwdriver in the room so that we could prise up the sink-plug! I was astonished not only at this, but that housekeeping hadn't previously reported the problem. Perhaps they don't clean the bathroom sink?
After a bit of a fuss we were moved to another near-identical room on the opposite side of the hotel. It was clean, the bed comfortable, the shower very powerful and the free wi-fi with my Platinum IHG Club membership quick.
As a predominately business hotel, breakfast finished being served a 9:30. It was good, but on the second day they had run out of orange juice and fruit salad. Stock-keeping of these staples is perhaps an indication of the need for the hotel to wake up a bit and get the basics right.
13 October 2014
Rated 4.0 out of 5.0 by JT5400 Comfortable hotel
I had a comfortable stay at the Holiday Inn on Jct 9 of the M1. This is a no frills hotel but does offer a leisure center. There is really no other restaraunts or pubs within waling distance of the hotel. It is somewhat reomte.
The hotel is well maintained and comfortable for business travelers.
13 October 2014
Rated 2.0 out of 5.0 by SouandG Must try harder
I have stayed at this hotel many times in the last 7 years, due to it's proximity to my company's offices and the fact that it is cheaper.I am seriously considering staying at a more expensive one next time.
Every time I go the service drops and the decor hasn't changed.
This was a 2 night stay, the 1st night, despite being a Platinum member I was placed in a cramped room, with single beds and a window that was drafty and let in a high level of traffic noise.
I made a complaint suggesting I would be leaving early but the Manager offered to move me to an exec room for the 2nd night. This was done, but still the "double" bed was two single mattresses pushed together and although the room was quieter it was not any brighter or more comfortable.
They are in a poor position out of town and need to improve to keep attracting custom.
10 October 2014