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Rated 4.3 out of 5 by 403 reviewers.
Rated 2.0 out of 5.0 by Not the Holiday Inn that I used to know! The familiar logo, bed, pillows, room furnishing etc. were there but the experience was very different. Just to quote a few examples: 1. No member check-in unless you are Gold or above; 2. The Shrekfast was totally unexpected and not known to me until I was directed to a dedicated counter to reserve the table. Should I have a choice, I might prefer to take my time to have a quite one instead of having to hit the schedule and met by all the excitements. 3. The second breakfast was a disaster. The service resembled that of a fast food restaurant and the dim sum dishes served were cold until I spoke to one of the managers. 4. I found my room key malfunctioned after the second breakfast, instead of getting some kind of immediate assistance I was nicely asked to queue up with all the guests who’s checking out. 5. At the lobby lounge, when I indicated redemption of welcome drink the food menu was almost immediately taken away and I have to ask for it again before I can check it out and ordered my food. Although the overall experience is not as pleasant as it should be there were staff who did their job well. The first was the check-in staff and the other was a swimming pool staff, both of them were nice and provided just the right amount of detail/information that you’d need and not felt bothered. 17 August 2014
Rated 5.0 out of 5.0 Very clean and good service We stayed one night in Holiday Inn, and We were very happy with the customer service of all staff of Holiday Inn, and enjoyed buffet (breakfast) with great performance of animation stars. Only one thing We didn't like was a view from the Hotel, due to construction, the view from our room was very poor, but night view was excellent. 17 August 2014
Rated 4.0 out of 5.0 by 非旺季性价比还是蛮高的 还行,方便,整洁,服务好 客房有烧水壶泡茶工具,就是不提供茶几,小桌子小得可怜 客房电话拨打澳门当地需要另外收费,收得那可是成倍的!比国际漫游费还高 16 August 2014
Rated 4.0 out of 5.0 by Great Stay was great! I will definitely come back again! 16 August 2014
Rated 5.0 out of 5.0 by 服務一流 服務熱心,服務人員很熱情 大廳很乾淨 房間很舒適 房務人員服務迅速、熱心 整體而言 是個舒適的好環境 14 August 2014
Rated 3.0 out of 5.0 by 服務有待加強 應強化員工尤其是前台人員的訓練 確實了解酒店的相關資訊 非一問三不知 還給予錯誤訊息 誤導住客 身為全球知名連鎖酒店 員工水平讓人失望 14 August 2014
Rated 5.0 out of 5.0 非常優異 因為無論在外觀, 服務, 清潔, 舒適, 方便, 價錢各方面,都較其他酒店好, 故本人常使用貴公司酒店. 但外地酒店欠一些優惠推廣, 故往其他國家地方會較少採用貴公司的酒店, 如果有更多資訊, 當然會樂於使用, 例如日本, 台灣, 韓國等地方 14 August 2014
Rated 5.0 out of 5.0 by 窗外噪音需要改善 空调冷却塔风机噪音略显大, 整体舒适,环境还不错。 空调冷却塔风机噪音略显大, 整体舒适,环境还不错。 空调冷却塔风机噪音略显大, 整体舒适,环境还不错。 13 August 2014
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