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Rated 4.3 out of 5 by 427 reviewers.
Rated 5.0 out of 5.0 by 调查表有欠缺 1、调查表繁复冗长,重复的内容多。 2、调查表需要文字填写的部分只有一项是例举满意的地方,但为什么没有不满意的地方?为什么不倾听客人不满意的意见? 3、我对本次预订及入住全程都感觉很好,唯一不足的地方是我想第二个早上加2份早餐,但是据说特价是一个什么套餐价来的,要么就2个晚上全加早餐,要么就全不加,否则不能享受特价,也没办法享受加早餐的特价。很晕。开始只是网上没办法这样预订,后来人工预订也是这样的结果,只能作罢。 为什么特价的房间不能配特价的早餐?也不能一个晚上一个晚上的预订?既然搞活动了又不让客人爽,这是个小缺憾。 09 July 2014
Rated 1.0 out of 5.0 by The Platinum Elite is useless !! i had a 3 days vacation with my family on Jun 27 ~ 29 in Macao, and my family just ask if i have any benefit for the Platinum Member. I just said that we just can have a welcome fruit when we check in. But when i stay in the room, i didn't see it and just ask the hotel staff if i can get the welcome fruit because i always enjoy this when i am in the hotel ! But the staff just reply that they never provide this !! After that, they said that i am a Platinum elite member, they will ask if i can get this or not ! But even till i check out, i still not get any reply from their staff. Actually, as you know, i told this to my family and it made me feel shame !! As you know, the fruit is not so important, but the feeling is very very bad !!! I will tell you that i will never back to this hotel when i am in Macao anytime !!! Because they never think you are a " Platinum Elite" member ......... 06 July 2014
Rated 5.0 out of 5.0 by 热情,舒适 酒店的服务人员态度不错,很热情细心,在check out的时候还询问我们是去机场还是去关口,并告诉我们该如何坐车去目的地。而房间整洁舒适,最爱就是在泡澡的时候放音乐,悠哉悠哉的享受。 06 July 2014
Rated 3.0 out of 5.0 by Great hotel, lacks service Good hotel, great infrastructure, a lots to keep you busy for days. But service has to be much more personalised and staff has to be helpfull 04 July 2014
Rated 3.0 out of 5.0 by Holiday Inn Hotel!? choose Holiday Inn as Priority Club member; however, got a very poor experience. I've booked the hotel room for attend the Macau Chamber anniversary, I found the iron was broken and calling the room service and reported it is urgent. The staff was come after few calls finally. 04 July 2014
Rated 4.0 out of 5.0 by comfortable and clean room Overall it is a comfortable and well-facilities hotel. If the price can be at a promotional offer for family will be more attractives. It will attract family in view of good facilities of swimming pool, jucuzi. 04 July 2014
Rated 4.0 out of 5.0 by Wonderful Sleep well and eat well. Wonderful family trip. We stayed for 2 nights, everything meets expectation 03 July 2014
Rated 4.0 out of 5.0 by Internet and Breakfast Areas of improvement: Room internet is unlimited to numbers of users. To provide breakfast. 01 July 2014
Rated 5.0 out of 5.0 by Best bed in Macau! Able to keep hotel clean and tidy despite the busyness from guests from all over the world. Keep up the good works 01 July 2014
Rated 5.0 out of 5.0 行李寄放服務 僅體驗到行李寄放服務,覺得很好 包含人員的說明、親切態度、主動性都很好 只有16號那天去取行李時,遇到一位較年輕,可能是新進人員的服務員 或許他還不夠熟悉流程吧?服務就比較不好,臉上沒有笑容,遇到客人有疑問時,也不會主動了解及安撫 不過其他人就很好~還是謝謝你們 01 July 2014
Rated 5.0 out of 5.0 by 酒店餐飲服務 澳門的金沙城中心假日酒店中並沒有任何一所24小時開放為顧客提供餐飲服務的餐廳,對習慣夜生活的旅客,對因出外旅行而想要比較晚睡的旅客來說,不夠方便. 28 June 2014
Rated 5.0 out of 5.0 by 性价比高 房间装修典雅精致,床褥、枕头舒适,浴室音响设计贴心!服务人员接待亲切!与其他五星饭店比较,基本上优于其它同类饭店! 27 June 2014
Rated 5.0 out of 5.0 by 員工態度親切 各員工給客人的印象很好,態度友善,不論是大堂的接待員,樓層的客房服務員,送蛋糕來的服務員,每位都給我留下深刻印象 25 June 2014
Rated 5.0 out of 5.0 For all staff Good service for all staff in Holiday Inn. I hope can back to this hotel next time with my family. 24 June 2014
Rated 4.0 out of 5.0 by Macao - Land und Leute- Manchmal ist es möglich, Beruf und Freizeit zu kombinieren. Diese Möglichkeit konnte ich in diesem Fall, in Macao im Holiday Inn, nutzen. Die Gesamtorganisation, von der Abholung vom Flughafen und bis zum Ende der Reise, verliefen durchdacht. Fließender Check-In, Problemloses Auffinden der Räumlichkeiten - durch Hilfe des Personals- (Hotelkomplex ist gewaltig) Freundlichkeit und Fürsorge ist beim Personal getrimmt auf US-Standard. Überlegungen für das Frühstück sind im Vorfeld zu tätigen. Das angebotene Restaurant, ist als Menu-Frühstück nur wählbar. Leider für Genießer von Kaffee oder Säften nicht empfehlenswert. Kein Nachschenken. Menu auf asiatisch getrimmt. Schmackhaft, gut, jedoch ist man -festgelegt durch die Menu Vorgabe. Mit diesem Holzbein, kann man trotzdem dieses Hotel genießen und auch weiter empfehlen 21 June 2014
Rated 5.0 out of 5.0 by Lovely service and a great surprise When the three of us arrived, we learned that we had got an upgrade to a suite, which was a great surprise and made us very excited. The nicest thing was that staff seemed just as happy about it as we were. They were so lovely. We had a very smooth check in and check out and much enjoyed the suite and nice amenities. Thank you very much for a really nice stay. 18 June 2014
Rated 5.0 out of 5.0 by 房間寬暢,床鋪舒適,視野佳,有吸菸房更是加分 一樓大廳剛進去時稍感昏暗,酒店佔地非常大,在一樓穿梭也有些許距離 進到房間時非常驚豔,寬敞舒適的吸菸房讓人完全放鬆了下來,雖然地板上有殘留一些菸蒂燒過的痕跡,但不影響心情 床鋪備有硬和軟的枕頭可以挑選非常貼心,整面落地窗可看外面風景也是絕佳體驗,浴室非常乾淨,淋浴與泡澡分離的設計非常安全 整體來說是非常棒的體驗 15 June 2014
Rated 5.0 out of 5.0 房间舒适 整体感觉很好,虽然房间不大,但是感觉温馨,用品齐全,但是档次不高,牙刷质量不怎么好,建议换细毛的.毛巾比较硬,舒适度不够. 13 June 2014
Rated 4.0 out of 5.0 by 床铺舒适,服务一流 整體舒適,環境優美,只欠床的長度不足,如可再長多五寸就足夠,有待改善,要客人評價50個字有點兒過長,精簡未最好,浪費人家時間. 12 June 2014
Rated 5.0 out of 5.0 by 服務態度佳 服務態度佳,景點好,交通方便,美食,購物方便,環境舒適,離機場或大運河購物中心都很近,吃完美食後適合到處走走. 11 June 2014
Rated 5.0 out of 5.0 by Business Stay This was my 2nd time staying there. I can't think of anything bad to say about the hotel and the staff. From my understanding I'll be staying there each time I'm in Macau for business and look forward to it 10 June 2014
Rated 5.0 out of 5.0 by 服務佳 環境乾淨、房間設備齊全、床與枕頭睡起來很舒服、整體服務很好、服務人員態度佳、接駁車很便利、酒店外觀很特別 10 June 2014
Rated 4.0 out of 5.0 by 面积宽敞,入住舒适 房间总体来说还是不错的,唯一有瑕疵的,就是淋浴间没有手握型喷头,这个主要是个人习惯吧,也不是什么大问题,但我还是建议贵店可以效仿其他同级的酒店,在淋浴间配备固定型和手握型两种喷头,可供客人选择。还有的就是健身房,空调开得太冷了,既然去了健身房肯定都是想要运动出汗的客人,空调温度如此低,想要出汗也难啊,很多时候就是微微有些出汗就马上又倒吸回身体里了,这样更加不健康啊。 10 June 2014
Rated 5.0 out of 5.0 by 服务热情 入住期间,客房服务人员对于物品的补充十分及时,并且热情、周到。 退房也非常顺利。 免费的巴士也非常方便。 09 June 2014
Rated 5.0 out of 5.0 by great hotel guest love a wonderful lovely hotel with excellent free shuttle service that connect u to many places. a friendly and attentive staff even a staff station at the guest lifts to ensure only residence are allowed into the lift. Well done 06 June 2014
Rated 4.0 out of 5.0 by 設備、房間很棒,但… 整體來說我喜歡待在飯店的時間,但以下幾方面可惜了: 1.電梯中常有人抽菸 2.第二天太晚打掃 3.享用迎賓飲料時等很久才有人來帶位,飲料也隔了很久才送來。 05 June 2014
Rated 5.0 out of 5.0 by 意外驚喜 本以為是一般的酒店,但整體來說是很好享受,無論服務、環境和整潔都令我十分滿意,使我在今次假留下美好回憶,好!好! 04 June 2014
Rated 4.0 out of 5.0 by Breakfast I make the booking through booking.com and did not expect the breakfast was served quite far away from the hotel. Further we were forced to have the same dim-sum breakfast every morning with no other choice. 02 June 2014
Rated 4.0 out of 5.0 by spacious,clean room. very comfotable bed. Very happy with my 3 nights stay in this hotel. Definitely have chosen the correct hotel. a very nice place to relax and the staff are all very friendly. 17 May 2014
Rated 5.0 out of 5.0 by Wonderful experience Very comfortable environment. The beds are so large. Expect to go again! 13 May 2014
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