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Rated 4.3 out of 5 by 484 reviewers.
Rated 4.0 out of 5.0 by Relaxing Stay! Good Location, nice room and friendly staff I will stay at this hotel again 06 August 2014
Rated 5.0 out of 5.0 by Nice Location, nice design, comfortable rooms I stayed here for 2 nights during my stay in Macau on July 2014. The hotel is elegantly designed and the environment is family-friendly. The room and furniture are also elegantly designed. The bed is very comfortable and clean. The bathroom is spacious and also elegantly designed. The concierge staff is also very helpful and can give you directions on the places you wanted to visit in Macau. 05 August 2014
Rated 4.0 out of 5.0 by all are fine except how to adjust the water pressure and temp?i could only turn in one direction? although i could get hot water but noway to adjust the pressure. 04 August 2014
Rated 5.0 out of 5.0 by Amazing experience stayed for a night with family... excellent experience.. amazing hotel.. love it! 03 August 2014
Rated 4.0 out of 5.0 by 浴室设计有待改善 浴室设计有待改善: 淋浴室地面应在四周设置流水槽, 使淋浴水不致淹到客人的脚; 另外,厕盆两侧空间太窄,有点压抑 02 August 2014
Rated 5.0 out of 5.0 by excellent hotel Have a very wonderful experience staying here for 2 nights...especially the shrekfast...its a brand new experience for my sons...will be back here definitely. ... 01 August 2014
Rated 4.0 out of 5.0 by Bed is too soft while space is okay Pleasant and friendly front desk staff at check in counter, house keeping service in room cleaning is okay response to guest request is timely. Room amenities good while had a unpleasant experience that thei toilel flusing was not working due to blocking. Personally I am not so fond of soft bed. 01 August 2014
Rated 4.0 out of 5.0 员工素质有待提高 金沙城的假日酒店比同等级的假日酒店感觉高档,可能是建立在赌场的原因。一开始的房间因正对着施工工地,噪音较大,经与前台交涉后得以更换升级房间,在暑假高峰期酒店能充分考虑顾客的入住感受,要点赞! 可是退房后在大堂吧遇到小小不愉快,因为金沙会附送了三百元的餐饮卷,在大堂吧点餐时问了下服务员是可以使用的,但是结账的时候同一个服务员却说不能用,而且坚持我没有事先咨询过他,当时大堂吧只有一个中文服务员,我不可能搞错的;其实误会餐饮卷的使用规则没有问题,解释一下就行,但是这种抵赖自己错误的做法真的是素质太低! 01 August 2014
Rated 4.0 out of 5.0 by Nice break Went for a 3-day 2-nite break from a month long business trip....the hotel and staffs were good, but the constant construction noise around the swimming pool really spoiled the relaxing mood. The fitness area is nice and clean. 28 July 2014
Rated 2.0 out of 5.0 by last year better than this year Like this hotel before treat me good last year .send me a birthday cake with surprise but I haven't got this year. The telephone is out of service and toilet was blocked . 28 July 2014
Rated 4.0 out of 5.0 客房乾淨舒適 往市區接駁車路線不足,建議增加一些路線方便旅客使用,或多提供一些交通搭乘資訊便於旅遊者取得資訊,可以的話,由接待人員主動提供資訊,謝謝 25 July 2014
Rated 4.0 out of 5.0 by Wifi in the room The free wifi in the room only can access 2 devices at one time which is not sufficient as now most of us carry more than 1 devices. Had an unpleasant upon check out. Upon check out I was charged more compare to what I booked online 24 July 2014
Rated 4.0 out of 5.0 by 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 床铺舒适 24 July 2014
Rated 5.0 out of 5.0 by 服务一流 建筑与建筑群的规模相当大。集餐饮、娱乐、住宿、购物于一体的模式是目前世界上最流行的。让客人足不出户能够玩转世界。服务的人性化、一流留下了最深刻的印象。下次还是会选择金沙城的hollidayinn。 24 July 2014
Rated 5.0 out of 5.0 服务很好,客房舒适整洁 澳门金沙城中心假日酒的前台客服态度很好,很热情,礼宾部的工作人员也很热情,态度和蔼,客房挺大的,舒适整洁,总之,很满意。 23 July 2014
Rated 5.0 out of 5.0 by Great Hotel and staff Thank you to housekeeping team to make stay comfortable and enjoyable. Effort was made to ensure room and corridor is smoke free even though floor is non smoking and there were people who still smoke. 21 July 2014
Rated 4.0 out of 5.0 by Very Satisfied with room and staffs, except 1 down point. Room is clean and comfort. Staff are all friendly and fluent in communicate in English. All facilities in this hotel are fully equip and well function. However, only 1 down point, hotel allow only 2 devices / room to log-in for internet. And this 2 devices per room are fixed. This is not practical for normal business people who come for meeting or seminar who normally has 1 notebook and 1 smartphone, and 2 guests would be 4 devices per room. If the hotel would like to maintain speed of internet, I would suggest to remain 2 device log-in in the same time (concurrent users) so each guest can switch between their notebook and smartphone accessing in-room internet. 21 July 2014
Rated 4.0 out of 5.0 by 假日必選, 位置超好 SHUTTLE BUS 指示不清楚! 晚上在Holiday Inn East wing, 明早究在喜來登那邊上車! 其他, okay, value for money. 20 July 2014
Rated 5.0 out of 5.0 by Great Hotel Guests Love My grandmother and my cousins went to visit me in Macao and I thought Holiday Inn was the best choice to bring them. And I wasn't let down by this hotel. The service was great, the staff, especially the Filipinos, were very hospitable and the room was very clean. 19 July 2014
Rated 5.0 out of 5.0 by 服務一流 酒店服務人員每個都很親切 美中不足的是大廳酒吧的服務有點差強人意 整體而言我們這次的團員都還算滿意 只是市區旅遊都要到新濠天地搭乘免費接駁巴士真的有點麻煩 另外就是電視頻道的選擇性太少,如果針對是想來酒店休息渡假沒有安排市區觀光的旅客而言,待在客房內的的時間一定很多,電視頻道少就罷了,電影節目還需付費使用,真的有點離譜 18 July 2014
Rated 4.0 out of 5.0 by 床铺舒适 床铺舒适,客房清潔 只是房間望向鄰國地盤, 景觀一般, 但隔音不錯, 不嘈吵 性價比高, 地點合適, 是金沙城中心內最平的酒店 17 July 2014
Rated 5.0 out of 5.0 by great hotel clean and comfortable room ,great service,near to venetian 17 July 2014
Rated 4.0 out of 5.0 by Relaxing stay at Holiday Inn Once again, had a relaxing and pleasant stay at my favorite hotel in Macau. My impressions were that the counter staff are more fluent in English. The room was clean and comfortable, with good temperature control. We had a problem with the flush toilet. The maintenance staff arrived within 10 minutes and got it fixed. Besides being well located in Cotai Central with close proximity to casinos, restaurants and shopping, the overhead "Bridge of Stars" provides convenient (without being exposed to the the sun and rain) access to the Venetian facilities and attractions. 15 July 2014
Rated 3.0 out of 5.0 by Comfortable room with reasonable price for a stay Good location with shuttle bus transfer to major attractions in Macau. But I got bad experience on the departure date as one of the staff in the lobby led us to get on a shuttle to Macau Ferry Terminal instead of the one in Taipa and we missed the ferry eventually. 14 July 2014
Rated 5.0 out of 5.0 by Comfortable My wife and I enjoyed staying here. the rooms are clean and the daily make-up of the room is good. The hotel is in good surroundings and acces to food oulets and shopping is great. 13 July 2014
Rated 4.0 out of 5.0 服務很好!必選之酒店! 夢幻般的旅程~感覺是外國的家感覺!Holiday Inn在澳門地區感覺很好!與不同酒店一同感覺,不覺得孤獨!很好的購物、談生意的好環境。消費也不貴!所以對我本人來說是很好的商旅之選酒店!不錯! 12 July 2014
Rated 4.0 out of 5.0 服务一流 你们的总体服务是一流的。从迎宾到楼层服务生都服务周到,尤其是前台接待员更是比较体贴,介绍和讲解的很全面;在房间我提出的多项要求也一一办妥,比如说我要求重新打扫卫生等都做得比较细致干净,这是我比较满意和看的见的地方。希望你们可以继续延续这么优秀的服务,并能给我们带来温馨的入住体现。 11 July 2014
Rated 5.0 out of 5.0 by 调查表有欠缺 1、调查表繁复冗长,重复的内容多。 2、调查表需要文字填写的部分只有一项是例举满意的地方,但为什么没有不满意的地方?为什么不倾听客人不满意的意见? 3、我对本次预订及入住全程都感觉很好,唯一不足的地方是我想第二个早上加2份早餐,但是据说特价是一个什么套餐价来的,要么就2个晚上全加早餐,要么就全不加,否则不能享受特价,也没办法享受加早餐的特价。很晕。开始只是网上没办法这样预订,后来人工预订也是这样的结果,只能作罢。 为什么特价的房间不能配特价的早餐?也不能一个晚上一个晚上的预订?既然搞活动了又不让客人爽,这是个小缺憾。 09 July 2014
Rated 1.0 out of 5.0 by The Platinum Elite is useless !! i had a 3 days vacation with my family on Jun 27 ~ 29 in Macao, and my family just ask if i have any benefit for the Platinum Member. I just said that we just can have a welcome fruit when we check in. But when i stay in the room, i didn't see it and just ask the hotel staff if i can get the welcome fruit because i always enjoy this when i am in the hotel ! But the staff just reply that they never provide this !! After that, they said that i am a Platinum elite member, they will ask if i can get this or not ! But even till i check out, i still not get any reply from their staff. Actually, as you know, i told this to my family and it made me feel shame !! As you know, the fruit is not so important, but the feeling is very very bad !!! I will tell you that i will never back to this hotel when i am in Macao anytime !!! Because they never think you are a " Platinum Elite" member ......... 06 July 2014
Rated 5.0 out of 5.0 by 热情,舒适 酒店的服务人员态度不错,很热情细心,在check out的时候还询问我们是去机场还是去关口,并告诉我们该如何坐车去目的地。而房间整洁舒适,最爱就是在泡澡的时候放音乐,悠哉悠哉的享受。 06 July 2014
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