Rated 4.2 out of 5 by 183
Rated 4.0 out of 5.0 by hixonman excellent location,good service.
location good for exploring away from city centre .good facilities local for food and drink . hotel good although could do with an upgrade soon .room looked a bit tired although was clean .would recommend this hotel for city break weekend.
April 28, 2015
Rated 3.0 out of 5.0 by ekhalidy Good Service
Receptionist very helpful, English speaking staff is poor, not great e facilities inside hotel, good value for money.
April 27, 2015
Rated 5.0 out of 5.0 by Ahmad Shah Great place in Madrid
A great hotel, with a wonderfully attentive staff, in a great location in Madrid. The hotel made special accommodations for small children, so there were no worries and no hassles.
Every thing was clean and bright, the food was very good, and services were excellent. It was clear that the staff truly had our best interest in mind. My family and I will stay at this hotel again in the future, and will think of Holiday Inn as our first choice in hotels from now on. Cheers!
April 23, 2015
Rated 4.0 out of 5.0 by mfernandez1976 Mala calidad del colchón
El principal motivo de la nota baja fue respesto al colchón el cual no era para nada cómodo y no estaba en buen estado general.
Se lo observaba irregular y desparejo además de estar inclinado hacia un costado (Hacia la ventana).
April 15, 2015
Rated 5.0 out of 5.0 by Christa55 Urlaub in Madrid
Das Hotel ist ideal als Urlaubsbasis für einen Madrid-Urlaub
April 15, 2015
Rated 5.0 out of 5.0 Ottima accoglienza
Ottima accoglienza, pulizia e qualità delle camere.
Personale dispobiibile e gentile
Colazione ricca e abbondante
Insuperabile dal punto di vista logistico, la fermata della metro 5 è fuori davanti all'hotel, a sole 4 fermate dal Centro.
April 8, 2015
Rated 5.0 out of 5.0 by Couple15 Excellent location and Excellent friendly staff
Excellent location. Only 20 feet from Piramides Metro station. Bus 23, 18, 35 take to city centre Plaza Mayor in 5 minutes. Sol is in walking distance from Plaza Mayor. 25 minutes comfortable and easy commute from Airport by Renefe train C1 . Cost effective shopping centre behind the hotel. Warm welcome by excellent staff as they pay attention to our need and very quick response. Staff explains in detail how to go around Madrid. Staffs are very polite and friendly. Breakfast was good. Dinner lady was very helpful. No noise of traffic. Good sleep. We recommend to stay here instead of noisy city centres. Very safe even in late mid night out side hotel. We have pleasant surprise from the staff on my Birthday during my stay. Excellent customer service.
Need to update décor of the room. Need to make toilet sound proof as you can hear people and noise of water from next door from toilet on other side. Carpet in room should be updated.
Over all our stay was comfortable and would like to come back again
April 7, 2015
Rated 5.0 out of 5.0 by KHPP Convenient location and accommodating staff!
Stayed seven nights here last October. Since the hotel is located about 50 feet from a metro station, the Holiday Inn Madrid-Piramides is convenient to reach from the airport, train stations, and chief tourist attractions. When we needed taxis, they were easy to hail on the street in front of the hotel; since there was another couple traveling with my wife and me, sometimes it was cheaper for the four of us to take a taxi than the metro.
Staff were most welcoming and accommodating. When we called the front desk to request additional pillows, they delivered them to our door almost by the time I could hang up the phone. They gave us a good tutorial on how to use the Metro system. When we took an overnight excursion to Toledo, they cheerfully stowed our suitcases, since we only needed to take an overnight bag. When we returned, they graciously upgraded us to a suite. Both the standard room and suite were comfortable and had generous closet space. The beds were also very comfortable. I have back trouble, and one reason I enjoy staying at Holiday Inns is that they have nice firm beds. Rooms were very quite; even though our rooms fronted onto the main street, we did not hear street noise at night. On the weekend, breakfast at the hotel was most reasonable; however, higher during work-week. The hotel is very comfortable and a good value. We would definitely stay there again if we have the opportunity to return to Madrid.
April 7, 2015