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Rated 4.3 out of 5 by 80 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and excellent service Great value, clean, very comfortable beds. The staff was extremely helpful and nice 18 June 2014
Rated 2.0 out of 5.0 by colchon El colchon de la habitacion era de hace 50 años, y las cunas de la epoca de la guerra civil 18 June 2014
Rated 5.0 out of 5.0 by Cama SUPER COMODA!! El colchon y almohadas de primera. Un Hotel funcional y comodo. 13 June 2014
Rated 4.0 out of 5.0 by RECEPCION Y SERVICIO HABITACION EL PERSONAL ES MUY ATENTO Y EXCELENTE. CONVIENE SURTIR MEJOR EL MINIBAR DE LA HABITACION. CONVIENE AUMENTAR MAS CANALES DE TV. 10 June 2014
Rated 5.0 out of 5.0 by ALMOHADAS PARA PERSONAS CON INSOMNIO LA CARTA DE ALMOHADAS ES EXCELENTE. EL CUARTO DE BAÑO ESTABA MUY LIMPIO E HIGIENICO Y LA HABITACION BIEN SONORIZDA RESPECTO AL TRAFICO EXTERIOR. 09 June 2014
Rated 5.0 out of 5.0 by Cómodo y acogedor. Un hotel con personal muy amable y profesional. Habitaciones amplias y bien amuebladas, confortables, bien iluminadas y con un baño también muy cómodo. El descanso está asegurado, tanto por las camas y la carta de almohadas, como por la falta de ruidos. Excelente relación calidad-precio 04 June 2014
Rated 4.0 out of 5.0 by Good comfort Hotel of good quality, gym and small swimming pool in the basement. The bar at ground floor offers some easy food (salads and sandwiches) in addition to beverage. Excellent and generous breakfast. My room had a bad smell, for some reason. 17 May 2014
Rated 4.0 out of 5.0 by nice place in wonderful city first of all: thank you for extremely late check out. our flight has been postponed and we've got late check out as late as 19h. second: rooms very nice, clean. no Platinum upgrade. wi fi free of charge for Platinum members. Location: 5km nice walk on Calle Alcala to center. Passing Plaza del Toros etc.... must walk:). at least, once! If you don't like long walks use tube (metro). 24 April 2014
Rated 2.0 out of 5.0 by Uncomfortable bed no restaurant service Highly unusual soft bed for a holliday inn hotel, normally I love the bed from this hotel chain, but I have never encounter such a soft bed (in room 107. ) I have a bad back what does not help and paid the price with severe back pain for 2 days To be fair I should have complained about this to the reception what I did not do. Thinking I will survive two night. I have stayed in other holliday inn and crown plaza in Madrid but this was highly unusual, the other problem was that the restaurant is closed in the weekends and the area is not great for alternatives. There is a VIP restaurant close by, but for any one from outside Spain this is a kind of upgrade from mc Donald's, nothing wrong with that, but it is good to know 03 April 2014
Rated 5.0 out of 5.0 by Large, comfortable room and friendly staff Stayed for a long weekend end of March 2014. Large, comfortable room, very clean. Friendly and helpful staff. Hotel is in a good location within a short walking distance of the Metro which makes it possible to travel easily to anywhere in Madrid. Would definitely recommend this hotel. 03 April 2014
Rated 5.0 out of 5.0 by Nice Staff Visiting Spain was a pleasure. Being taken care of and made to feel comfortable by this kind staff was a bonus! 31 March 2014
Rated 4.0 out of 5.0 by Good on balance but could do better It started well with a swift friendly check-in that saw me upgraded as a Platinum traveler to a very nice and large suite. Regretfully from then on I had a number of problems. Cleanliness of the room was not up to what I expected and all through the night there was a lot of noise that made sleep difficult. I spent nearly 30 minutes trying to reach room service before giving up and calling the main switchboard on my mobile phone and ordering dinner that way ! At 3am I was awoken by a member of staff who when I opened the door mumbled something in Spanish and walked away, I tried complaining to the front desk about this but they never answered the phone so I gave up. A nice hotel in a good location that has excellent large rooms but let down by some staff issues that need addressing. 06 March 2014
Rated 5.0 out of 5.0 by Couldn't be better I was there for my Madrid trip, I am a solo traveler and had my vocation there. It was a very impressive stay and couldn't be better. Everything is great, but don't forget to bring your swim cap, otherwise, you won't be allowed to go into the pool. 27 February 2014
Rated 4.0 out of 5.0 by Spacious quiet room Booked a king bed suite, but somehow the booking was not properly transfered to the hotel. After clarification, I did receive a room according my booking. Nice spacious suite; however, the lack of power outlets at the working area downgraded the efficiency a bit. Staff helped out with a plug board. I recommend to mount additional sockets into the wall; it is just a little investment but will satisfy biz travellers need. Breakfast offers a variety of different selection, both hot and cold, sweet and natural. I surely will come back next time. 16 February 2014
Rated 4.0 out of 5.0 by Good hotel Good location; clean room. The only thing missing was we couldn't get connecting rooms because they were no longer available. 02 January 2014
Rated 4.0 out of 5.0 by Comfortable stay The hotel is a good value for money. It is comfortable and clean and staff are attentive and very professional. The location is a bit far from city center but public transportation (bus and metro) are very close by. 01 January 2014
Rated 4.0 out of 5.0 Nice rooms but noisy The only problem is that you can hear everything that happens in other rooms, something that really should be solved as I could hear all the talk of the room next door. 31 December 2013
Rated 5.0 out of 5.0 by Terrific Stopover! Overnight stopover that did not disappoint. Arrived at airport and we called them about our arranged transfer. They sent the bus straight away which was great. (You need to book in advance) We had 2 rooms as we're a family of 5, we also received a member upgrade on one of our rooms. Brilliant! The staff at reception were kind enough to recommend a nice little bar a couple hundred metres up the street where we enjoyed tapas & sangria. Wish we had more time and will stay longer next time! Gracias :) 28 December 2013
Rated 4.0 out of 5.0 by lovely room - soundproofing could be better Lovely hotel great room very helpful staff and excellent value. Only downside was poor soundproofing between the rooms had to use my ear plugs. 12 December 2013
Rated 4.0 out of 5.0 by MUY BUENA EXPERIENCIA Todo genial, no pudimos comprobar la comida, pero el resto todo perfecto. A excepción de que no nos han sumado los puntos del grupo IHG, todo porque hemos cogido una tarifa de oferta, me parece injusto. 12 December 2013
Rated 5.0 out of 5.0 by Wonderful room and service Wonderful room and service! Great location too! I got an upgrade and it was the BEST room I have ever had anywhere in Europe!!!! Staff are wonderful too! 09 December 2013
Rated 5.0 out of 5.0 by One of our best Holiday Inn Experiences Ever! This hotel was our last stop in Europe for this trip and this hotel made up for the miserable night we had at the so-called "Airport Holiday Inn Express". Our experience was so memorable we couldn't believe it - neither could the taxi drive who brought us to the hotel because of where it is situated. We made this reservation to compare with the other Holiday Inn property that's supposed to be close to the airport. This hotel has airport transportation!!! The room we were given was AMAZING!!! The value was beyond understanding especially since we used our corporate discount. The bed and comfort was delicious! The service was absolutely superb! The amenities were wonderful, the exercise facilities were comparable to a full-scale gym! The pool as well. We simply cannot say enough greatness about this hotel - this is what we would expect from a European Holiday Inn property - fabulous! 29 November 2013
Rated 4.0 out of 5.0 by Comfortable stay in Madrid Very comfortable hotel with good location nearby the subway. Thanks to the front office staff for service and restaurant suggestions. 29 November 2013
Rated 4.0 out of 5.0 by i love you I like this hotel good service and good product I feel myself as hero during my stay. Thank you 18 November 2013
Rated 4.0 out of 5.0 by A nice real Holiday Inn A nice real Holiday Inn, with all I expect from it. 18 November 2013
Rated 4.0 out of 5.0 by Not bad. Internet Wi-Fi was really bad. The shower was unacceptable. They need to add a second door. The breakfast tortilla, The eggs were uncooked. 08 November 2013
Rated 2.0 out of 5.0 by Less than confirmed by booking It is the second time that I stayed in that hotel and again, I was given less than confirmed by the booking contract. This time, I have booked a king size suit. What was prepared was a tiny all room with no space and it was even promoted to me as an upgrade! Only by reasking I received the room I had booked (suite type). Suite type room met my expectation, then. If at my next stay there is doubt and downgrading on my booking, it will be the last time that I stay there. 03 November 2013
Rated 5.0 out of 5.0 by Nos gusta este hotel Cuando venimos a Madrid venimos a este hotel, que antes se llamaba Velada Madrid. Nos gusta porque siempre tiene buena calidad precio, bien comunicado con el centro, no hay que pagar zona azul, y el trato siempre es bueno, y ya estaría genial si no tuviera moqueta. 03 November 2013
Rated 5.0 out of 5.0 by Ecellent stay over all the stay was excellent and that includes the attention provided by the staff, room cleanliness, room service, even the location. I think it was a 5 star stay. However, I found out a negative issue and it was the hours for the restaurant and the bar. I as a tourist I wanted to eat lunch by 12 m but restaurant served after 1:30 pm and late at night I wanted to have a drink and relax, after a day of shopping and walking, but since I usaully made it to the hotel by 10:30 pm while I showered and changed I had no time to do just that since the bar closes by 00:30 am other wise I give an excellent review and like to thank the people at the front desk very attentive and willing to hepl at all times 21 October 2013
Rated 5.0 out of 5.0 by Great value & pleasant surprise! I have been a Platinum & Gold member of the Intercontinental brands for nearly two decades. I travel quite a bit and believe me when I tell you that I am not easy to impress, however, I was this time. Everything from service to cleanliness to confort and value exceeded my expectations. What a pleasant surprise!! Only suggestion is to have a shuttle service to downtown Madrid as this property is a little out of the way. Congratulations on a job well done!!! keep it up! 16 October 2013
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