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Rated 4.2 out of 5 by 265 reviewers.
Rated 5.0 out of 5.0 by Excellent staff attitude towards our needs We brought our family for a short break whilst they were on holiday from the Philippines. The service was excellent and the staff, particularly the reception and breakfast staff made our stay very enjoyable. Nothing was too much trouble and they looked after our grand children's, needs in a cheerful manner. I would recommend this venue to any family. I stay in many Holiday Inns and this venue stands out in comparison to many of the others. 07 July 2014
Rated 4.0 out of 5.0 by Good Business Hotel Had a good 2 night stay at this hotel. The room was clean, tidy and had everything I needed. Breakfast was good and lots to be had. Staff needed a bit more training on manners and customer service. Highlights included 2 staff members having a verbal argument over air con in the middle of the breakfast room, ordering tea on my first day and never arriving and also the bar staff having a good gossip about another member of staff whilst we were waiting for our coffees. 07 July 2014
Rated 5.0 out of 5.0 by Always good with an Upgrade! We were lucky enough to be upgraded to a Junior Suite, and then only spent a short night there after a family gathering. However, we had a nice peaceful night, and lots of space for the four of us. We didn't eat at the hotel, but the staff were always very polite and courteous. I would recommend this hotel... 02 July 2014
Rated 3.0 out of 5.0 by Experience The room was shabby in appearance and the bed was a small double. ( at home I have a super king size bed) so it felt very cramped. Unfortunately there was no hot water for a shower in the morning which made the experience very unpleasant. Breakfast was excellent. Very good choice of hot and cold food and good prompt service. Reception staff were excellent and dealt with my complaint about the cold water in a very caring and professional manner and wanted to make amends and although i said it was ok they gave me a discount to make up for the inconvenience suffered. Overall not my best stay in a hotel and not up to the usual standard I have come to expect from holiday inn but it was ok. 02 July 2014
Rated 5.0 out of 5.0 Maidenhead Good hotel and great room. Doesn't look very attractive from the outside but is great inside. 02 July 2014
Rated 1.0 out of 5.0 by All we wanted was a good night sleep. Thats what we paid for and expected Paid to have a good night sleep, checked in late in the evening and was stopping just the night. Other facilities did not matter as we weren’t going to use. Noise from the window from group of smoker chatting outside main reception and cars in/out of the car park. Window would not close, reported to reception twice, two attempts was made by different staff, but still would not close, no apology provided by the first guy and no attempt to change room by any staff. No apology made by staff either when I checked out the next morning. My 1 year old did not sleep all night, so we did not sleep all night as a result of the noise from outside. My little boy slept most if not all of the day in his pram at Lego land and the wife and I were also too exhausted to enjoy ourselves, a waste of time and money in the end as we did not get a good night sleep at the Holiday Inn the night before. I was also driving to Bournemouth later the next evening. The cost of a hot drink was ridiculas, cheaper at the Costa roound the corner. 26 June 2014
Rated 5.0 out of 5.0 by good weekend Stay for a weekend break to visit Thorpe park for my son birthday . The hotel was clean and of a good standard which is why we choice Holiday inn. It was great that room was ready for 4 guest and didn't have to ask for mugs/towel as we have done in the past .Its the little things like this that count . Last time we had a bad stay and not sure about returning but all was good and would use again. The breakfast was good quality and we enjoyed the light airy feeling of the restaurant . The staff top up the coffee quickly when asked. We will recommened this hotel to other it they want a break for visiting Thorpe park etc 26 June 2014
Rated 4.0 out of 5.0 by good experience we were recommended this hotel by friends and were not dissappionted , 26 June 2014
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