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Rated 4.2 out of 5 by 315 reviewers.
Rated 1.0 out of 5.0 by Been disturbed!!! I been disturbed for many times in my room ,strange people came to my room and one even opened the door what was strange they have my room key as well. I ask in the reception what was that about and nobody even return to me to give me explanation about it. I was feeling disgusted with te situation. 05 August 2014
Rated 3.0 out of 5.0 by What happened to the Internet service?? Overall a good stay (as expected) from a IHG Holiday Inn, however 2-3 days without internet service is atrocious service in this day and age, especially for a business traveler as myself. As usual the rooms were in good order, kept very clean and refreshed each day. Good options on pillows, entertainment (although a little expensive!) and a good restaurant with some nice options. However the internet connection for the hotel dropped on my 2nd day there and although staff were aware (obviousy!!) all they could do was apologise and NOT give an expectation when we may expect the connection to be restored! I was very surprised that the following day they were still unable to give anyone an estimate of when it would be resolved/fixed. IHG, you have an obligation to your paying customers to keep us informed and set the right expectations regarding service. I have come to expect a certain standard from you and rightly so as you've never let me down before. Don't start now! 05 August 2014
Rated 4.0 out of 5.0 by hotel stay hotel was easy to find, with god facilities, I ate in the restaurant and the food was a good standard but service was a little slow, bedroom was as expected , bathroom and shower was fine apart from shower head which was poor. all in all a good place to stay with good gym and good breakfast 04 August 2014
Rated 5.0 out of 5.0 by Supportive staff My stays at the Holiday Inn Maidenhead/Windsor always start off with a very welcoming hello and it is good to see you again. Any questions I may have or any other issues that may occur are answered or actioned quickly by polite and friendly staff. 03 August 2014
Rated 5.0 out of 5.0 by Great Stay We had two family rooms. Each room had 2 double beds. The rooms was clean, beds were comfortable I wasn't to impressed with the fridges in the room they didn't get very cool. Great location close to Legoland. Breakfast was good.The kids area could do with good clean was quite dirty, it has good potential. 02 August 2014
Rated 4.0 out of 5.0 by good service Staff courteous. Room comfortable. Swimming pool and other facilities excellent. 31 July 2014
Rated 5.0 out of 5.0 by Very Happy Found the room clean, bed comfy and bar staff friendly. Gym and facilities were also great, would recommend. 30 July 2014
Rated 5.0 out of 5.0 Just awesome From the moment we arrived they treated our kids so well - great rooms, decent menu and fantastic pool. Well done on making this a great hotel for families 22 July 2014
Rated 5.0 out of 5.0 by Good Value Hotel Nice hotel, better on inside than it 's appearance from the outside. Staff very attentive, rooms small but fine and a high standard of cleanliness throughout the hotel 20 July 2014
Rated 1.0 out of 5.0 by Dissapointing I regularly use Holiday Inn. As a general rule Maidenhead fares well however this visit was poor. Though I'd managed to book in after a very hectic business meeting and a lot of driving I had a small room quite a walk with my baggage from reception. I had arranged to meet a colleague after changing but was dismayed to hear that although he had a legitimate booking the hotel had turned him away because they had overbooked. Breakfast had to be eaten outside the restaurant as it was overcrowded. I will give this hotel another try but won't put up with that experience a second time. 19 July 2014
Rated 3.0 out of 5.0 by Value vs Performance I am a business customer and have stayed in Holiday inn hotels several times. But I do not understand the why this one has such prices as if it is in central london. I asked for corporate prices but although they said they will check with reservation there was no reply(I reminded them two time). Apart from that Breakfast was crowded and quality was poor compared to other Holiday Inn hotels. Rooms were small cleaning was ok, but i found a hair bulk in one of the (clean?)bath towel once. Pool is small, good for kids. There is Jacuzzi but was not working mostly.I could use only once. 17 July 2014
Rated 5.0 out of 5.0 by Great Service, Staff Very Helpful Great Service from all members of staff. Staff very helpful. Pool lovely kids had a great time in the kids hour. Food brilliant, everything you could ask for at breakfast. Room very clean and a good size. 09 July 2014
Rated 5.0 out of 5.0 by Excellent staff attitude towards our needs We brought our family for a short break whilst they were on holiday from the Philippines. The service was excellent and the staff, particularly the reception and breakfast staff made our stay very enjoyable. Nothing was too much trouble and they looked after our grand children's, needs in a cheerful manner. I would recommend this venue to any family. I stay in many Holiday Inns and this venue stands out in comparison to many of the others. 07 July 2014
Rated 4.0 out of 5.0 by Good Business Hotel Had a good 2 night stay at this hotel. The room was clean, tidy and had everything I needed. Breakfast was good and lots to be had. Staff needed a bit more training on manners and customer service. Highlights included 2 staff members having a verbal argument over air con in the middle of the breakfast room, ordering tea on my first day and never arriving and also the bar staff having a good gossip about another member of staff whilst we were waiting for our coffees. 07 July 2014
Rated 5.0 out of 5.0 by Always good with an Upgrade! We were lucky enough to be upgraded to a Junior Suite, and then only spent a short night there after a family gathering. However, we had a nice peaceful night, and lots of space for the four of us. We didn't eat at the hotel, but the staff were always very polite and courteous. I would recommend this hotel... 02 July 2014
Rated 3.0 out of 5.0 by Experience The room was shabby in appearance and the bed was a small double. ( at home I have a super king size bed) so it felt very cramped. Unfortunately there was no hot water for a shower in the morning which made the experience very unpleasant. Breakfast was excellent. Very good choice of hot and cold food and good prompt service. Reception staff were excellent and dealt with my complaint about the cold water in a very caring and professional manner and wanted to make amends and although i said it was ok they gave me a discount to make up for the inconvenience suffered. Overall not my best stay in a hotel and not up to the usual standard I have come to expect from holiday inn but it was ok. 02 July 2014
Rated 5.0 out of 5.0 Maidenhead Good hotel and great room. Doesn't look very attractive from the outside but is great inside. 02 July 2014
Rated 1.0 out of 5.0 by All we wanted was a good night sleep. Thats what we paid for and expected Paid to have a good night sleep, checked in late in the evening and was stopping just the night. Other facilities did not matter as we weren’t going to use. Noise from the window from group of smoker chatting outside main reception and cars in/out of the car park. Window would not close, reported to reception twice, two attempts was made by different staff, but still would not close, no apology provided by the first guy and no attempt to change room by any staff. No apology made by staff either when I checked out the next morning. My 1 year old did not sleep all night, so we did not sleep all night as a result of the noise from outside. My little boy slept most if not all of the day in his pram at Lego land and the wife and I were also too exhausted to enjoy ourselves, a waste of time and money in the end as we did not get a good night sleep at the Holiday Inn the night before. I was also driving to Bournemouth later the next evening. The cost of a hot drink was ridiculas, cheaper at the Costa roound the corner. 26 June 2014
Rated 5.0 out of 5.0 by good weekend Stay for a weekend break to visit Thorpe park for my son birthday . The hotel was clean and of a good standard which is why we choice Holiday inn. It was great that room was ready for 4 guest and didn't have to ask for mugs/towel as we have done in the past .Its the little things like this that count . Last time we had a bad stay and not sure about returning but all was good and would use again. The breakfast was good quality and we enjoyed the light airy feeling of the restaurant . The staff top up the coffee quickly when asked. We will recommened this hotel to other it they want a break for visiting Thorpe park etc 26 June 2014
Rated 4.0 out of 5.0 by good experience we were recommended this hotel by friends and were not dissappionted , 26 June 2014
Rated 5.0 out of 5.0 Great hotel, top notch service Very well run, clean, attentive, helpful, good facilties make this a very good choice. But for us, what makes it excellent, where that ALL the staff were very helpful and could not do enough to help you. I cannot suggest any imrpovements and my 8 year old made sure we left a small tip and believe me he doesn't do that too often. Very rarely do we leave any feedback and when we do its to point out something bad or to omprove upon. Not in this case, i did this because I couldn't fault it at all. would highly reccommend it to anyone. 25 June 2014
Rated 5.0 out of 5.0 by Excellent Fantastic stay all amenities to high standards Gym and pool excellent Can't fault this complex 25 June 2014
Rated 5.0 out of 5.0 by Ease the Night Away Apart from continuing difficulties getting the Corporate Account and Rate recognised at this hotel. The stay is good. The facilities are good, only downside from a business point of view is that the Internet is Charged, yet in the Holiday Inn Express versions it is free - go figure. Staff were friendly and helpful. I expect to use this hotel again. 24 June 2014
Rated 1.0 out of 5.0 by The worst Holiday Inn Experience From the minute we checked in to the checkout it was not a happy experience. The staff were alright however forgettable.From top to bottom there appeared to be a lack of direction.Overall the only positive was things like watching the television because you couldn,t mess that up!!!!!!!!!! 24 June 2014
Rated 5.0 out of 5.0 by Wonderful stay We stayed one night after a day at Lego land and we couldn't of been made more welcome. The hotel was great and the staff even better, Kim in the restaurant made my two little boys feel right at home. More places should have staff like this. 17 June 2014
Rated 5.0 out of 5.0 by Lovely hotel, treats guests right My family and I recently stayed and had a wonderful time at the hotel. On arrival you quickly notice how clean, tidy and relaxing the reception and geneal areas are, and the staff are very polite and helpful. Information such as swimming pool times with and without children was given without having to ask - most hotels aren't as forth coming in my experience. The room was pleasant with everything you'd expect, including an empty fridge just right for keeping baby food in. Breakfast was very good and not stressful, and the staff are friendly. We chose to eat "in" one evening and found the food to be very, very good. 16 June 2014
Rated 5.0 out of 5.0 by Holliday Inn Maidenhead Excellent service and comfortable stay. WIFI is far too expensive to use and would not recommend using unless they offer it free or a lot cheaper 15 June 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Very friendly staff and always very helpful. The Holiday Inn is probably one of the best in this neighbourhood, and always stay there each week. Sometimes its very difficult to find a booking here, so book atleast 2 weeks in advance. Staff goes out of the way to help sometimes, esp: Jiya @ the Reception Desk is very helpful. Dinner is good, have a good selection after biz hours as well. Breakfast is ok! WiFi not free, and comes with a price, feel its a bit expensive for the speed they offer! max 1 mbps 14 June 2014
Rated 2.0 out of 5.0 by Don't give your credit card to this hotel, they will use it without your knowledge! I stayed last year in a family room which was spacious, but has to book executive this time round which felt smaller and was more expensive. I got two bottles of water, since we never used the sparkling water, I asked for the two bottles to be still and the housekeeping member of staff I spoke to said that she would get the person who cleans the room know, that never happened. We got a mars bar every day in the room which is annoying and lacks elegance. It would make sense to either change chocolates for guests staying like us 7 nights or to have biscuits that would go well with tea and coffee. Since my brother's family were staying in the hotel at the sametime I informed reservation not to mix our bookings up,but when we got to the hotel, he had settled nicely in my room and I took his, furthermore all through his stay he got things for 4 people and we got for two (eg, towels, glasses etc) which is the result of the initial mix up! Mattresses hard (some people would kind them, I didn't). There is a children's corner In the lobby which is nice but can be developed, big stand up ashtrays outside never changed in a week so cigarett buds everywhere.... I asked at check in the receptionist to book me one night for 10 days later, she did, charged my card without my authorisation and put me on a no cancellation policy (without informing me) and gave me booking number on a ripped piece of paper. I found this out when I came to cancel, the receptionist supervisor said he would cancel it with no repercussions as the receptionist told him she didn't mean to book a room with no cancellation policy... I later found out that they still charged me. In a nutshell try not to give your credit card info to this hotel, they will use it without your knowledge!!!!!! 11 June 2014
Rated 4.0 out of 5.0 by Good service, nice room We were happy with nearly all aspects of our stay. The room was comfortable and clean and ideal for our needs. Breakfast was nice and lots to choose from. My only real gripe is the charge for internet use and that the response was not good. It seems a bit ridiculous to charge so much for it now most people want to use it. IMO it should just be included - you don't pay extra to use the TV! However, the hotel was ideally placed for where we wanted to go, so it suited us very well indeed. 11 June 2014
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