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Rated 4.2 out of 5 by 287 reviewers.
Rated 2.0 out of 5.0 by Don't give your credit card to this hotel, they will use it without your knowledge! I stayed last year in a family room which was spacious, but has to book executive this time round which felt smaller and was more expensive. I got two bottles of water, since we never used the sparkling water, I asked for the two bottles to be still and the housekeeping member of staff I spoke to said that she would get the person who cleans the room know, that never happened. We got a mars bar every day in the room which is annoying and lacks elegance. It would make sense to either change chocolates for guests staying like us 7 nights or to have biscuits that would go well with tea and coffee. Since my brother's family were staying in the hotel at the sametime I informed reservation not to mix our bookings up,but when we got to the hotel, he had settled nicely in my room and I took his, furthermore all through his stay he got things for 4 people and we got for two (eg, towels, glasses etc) which is the result of the initial mix up! Mattresses hard (some people would kind them, I didn't). There is a children's corner In the lobby which is nice but can be developed, big stand up ashtrays outside never changed in a week so cigarett buds everywhere.... I asked at check in the receptionist to book me one night for 10 days later, she did, charged my card without my authorisation and put me on a no cancellation policy (without informing me) and gave me booking number on a ripped piece of paper. I found this out when I came to cancel, the receptionist supervisor said he would cancel it with no repercussions as the receptionist told him she didn't mean to book a room with no cancellation policy... I later found out that they still charged me. In a nutshell try not to give your credit card info to this hotel, they will use it without your knowledge!!!!!! 11 June 2014
Rated 4.0 out of 5.0 by Good service, nice room We were happy with nearly all aspects of our stay. The room was comfortable and clean and ideal for our needs. Breakfast was nice and lots to choose from. My only real gripe is the charge for internet use and that the response was not good. It seems a bit ridiculous to charge so much for it now most people want to use it. IMO it should just be included - you don't pay extra to use the TV! However, the hotel was ideally placed for where we wanted to go, so it suited us very well indeed. 11 June 2014
Rated 1.0 out of 5.0 by Noise I have been always happy with everything at Holiday Inn Hotels unfortunately on our last stay we experienced terrible noise created by the guests from a wedding that had been held in the Hotel. This resulted in my party being unable to sleep and that is the reason for me marking the overall experience , sleep quality and able to relax as poor. I appreciate that circumstances were beyond the control of your very efficient staff and therefore we will not be deterred from visiting the Holiday Inn at Maidenhead and hope to see you in the future 10 June 2014
Rated 4.0 out of 5.0 by very comfortable the room was spacious and comfortable - a little difficult to use the hairdryer as it was on the wrong side of the mirror and the flex was too short to reach , so had to dry hair without being able to see in the mirror. Nice to have tea and coffee making facilities in the room. Staff were efficient and friendly. altogether a good stay - just a pity the room was cleaned before we had checked out as we would have liked to continue to use the room until 12 , but had to leave it. 10 June 2014
Rated 3.0 out of 5.0 by Review? Good staff in the restaurant and bar, but very bad at reception (short staffed - which is your fault not theirs) and in the room. Our sheet didn't even fit! 09 June 2014
Rated 3.0 out of 5.0 by Comfortable bed and clean but room was pokey reception and gym staff were very friendly and helpful, although the waiting staff could have been more attentive. Ok for a short stay and lots of places to visit near by. The room was very clean and the bathroom had recently been refurbished so was lovely and clean too. It was a shame that we were right above a very loud 50th party which kept us awake. 05 June 2014
Rated 5.0 out of 5.0 by Very friendly and helpful team I was in for the night on our way home - with 2 children age 8 and 11. Staff were super friendly, helpful and looked after us at supper. Place is very kids friendly - pool with a kids session each day. 03 June 2014
Rated 4.0 out of 5.0 by Fine for business travel Hotel is generally comfortable with good service. Fine for business travel. Free wifi would be a definite improvement. 03 June 2014
Rated 5.0 out of 5.0 by Don't be deceived by the exterior! Picked this hotel as a stop-off on way to Royal Windsor Horse Show. Although the exterior looks plain and a bit dated - don't be deceived because its a bit of a Tardis. Large airy lounges inside with lots of seating. Bedroom just what you'd expect from Holiday Inn. The staff on reception and at breakfast were very welcoming and helpful - although I found the large girl at the bar rather surly? Special mention should go to the Maitre d'Hotel at breakfast - whose demeanor and enthusiasm make him worth his weight in gold to this hotel!! 03 June 2014
Rated 1.0 out of 5.0 by Dated and not clean Nicely located if travelling for business in the area, but the hotel is very dated, rooms are not clean, and i will definitely not be returning there 02 June 2014
Rated 3.0 out of 5.0 by not as good as previous holiday inns having stayed in others expectation was high, standards were sadly lacking. bathroom contained half used bottles of shampoo etc on bath . hair in sink etc. was the room cleaned ? lots of noise from children late into the night. check in and out slow. 01 June 2014
Rated 3.0 out of 5.0 by Convenient stop off Slightly aged HI. Friendly staff but disappointing food. 01 June 2014
Rated 5.0 out of 5.0 by Recommend anyone to stay here Fantastic hotel for children to stay at. All staff brilliant and very child friendly. Rooms good, food good. Enjoyed our 3 nights. 01 June 2014
Rated 4.0 out of 5.0 Overall good hotel Overall our stay at Holiday Inn was great. The only problem we had with our room is that one morning we were not giving enough towels for my family but once we asked for more the staff gave us the right amount. Also the iron in our room was faulty with the plate of the iron hanging of but once we asked for another one they gave us one that worked. We ate in the dining room every night and the food was great and also was a bonus that the kids got to eat for free which saved money. The only thing that could be changed a little would be to have more of a variety every night for the kids meals as It was the same thing each night and maybe have soup for the kids to. The only thing I did not like was when I received the bill for our meal there was a service charge which was automatically put on the receipt which was not explained to me that it was optional to pay it so I ended up paying it once but when I mentioned it to the staff they compensated me with some drinks. I don't mind giving a tip but would prefer to make that my decision instead of it being put on the bill without it being explained to me. The play area was great for the kids to go and play in but could do with some better toys in it. My kids loved the swimming pool also but sometimes thought that the changing area could have been cleaned better. Was good that you got towels supplied and also a bonus that there was hair dryers in the changing rooms to. Think it would be good if the hotel did some entertainment nights for the guests. 01 June 2014
Rated 4.0 out of 5.0 by still a great hotel but few issues Hi there. I came back to the hotel again which I was pleased with the week before. this time however at the beginning of my stay there was an issue with the bath... I informed the night reception staff and they said they would look into it. When I returned they said they cant do anything about it and left it there. I was not happy... In the morning I informed the day receptionists and they arranged for my family to be moved into a executive room. I would give them both 5/5 for customer services and understanding the needs of their guests..... everything else was as great as it was last time.... just they kept on running out of pancake batter in the machine... I would definitely come here again when I am in the area. 30 May 2014
Rated 5.0 out of 5.0 by Friendly hotel We stay every year at this hotel. All the staff are so friendly and very welcoming. The rooms are comfortable and the hotel is clean. The hotel keeps children entertained - Easter egg hunt, drawing competitions and a fantastic pool. 22 May 2014
Rated 4.0 out of 5.0 by great hotel.... The room was quiet good the bathroom could have been cleaner. 22 May 2014
Rated 5.0 out of 5.0 by Quality Breakfast and Excellent Friendly Staff Breakfast was well organised, staff very attentive, friendly and good choice of breakfast food. Slightly disappointed with room service where child's meal looked like it had been left to stand for some time as it was dry/cold. Pool was clean with attractive light surroundings. The Friday 5.30pm Splash Hour for children offered a fun experience all round! 14 May 2014
Rated 5.0 out of 5.0 by Friendly staff in a great hotel We only stayed for one night with our two children as we were having a day out at Legoland. We arrived and were greeted by friendly and efficient staff and went to our room, which was superb. Clean, tidy, spacious and definitely great for two adults and two children. We went to the bar, which was good and the children's play area was a godsend. Also the free cookies and milk for the children was a lovely touch and the kids loved the treat. We also had an evening meal which was great value for money and superb food. Kids eat free was also a nice bonus. Staff were amazing in the restaurant and nothing was too much trouble. Breakfast was buffet style but a huge selection of things to keep us all happy, cooked beautifully and nothing missing. Great staff served us at breakfast too. All in all an amazing hotel, clean tidy and spacious, loads of added treats and amazing staff. Great value for money, great location for Windsor and I would highly recommend for families and couples. 10 May 2014
Rated 5.0 out of 5.0 by grate service and valus for money when we got to the hotel we were made very welcome by the staff and when we got to the room we were very happy with the room and the food in the restraint was very good and grate value for money. 24 April 2014
Rated 4.0 out of 5.0 by Very friendly staff Nice hotel and good facilities. Booked an executive twin room which included complimentary snacks?? Snacks were two bottles of water and one Mars bar. Would stay there again but in a cheaper room. 17 April 2014
Rated 5.0 out of 5.0 by Great family hotel Stayed with our 2 small boys while we visited lego land. Children's buffet was outstanding while childrens private play room allowed kids to play while not annoying other guests. Pool was great and staff extremely helpful. Would stay again 16 April 2014
Rated 3.0 out of 5.0 by wouldn't pay for the package deal again! I stayed here once before and couldn't have recommended it more, but i took friends back this time, paying for a room, breakfast and dinner, and found it to be completely different. For start they did not know what we had booked, they tried to charge me for rooms and meals on top, our names were not down for breakfast or dinner, but they sat us down any way. Can not fault the breakfast but the 3 course dinner deal was a big let down, we did not like the new menu and the food wasn't nice. Potatoes were so hot and soggy, they seemed like they had been microwaved and the vegetables were cold and crunchy. Starter, ok and pudding not bad. Other then that i would still go back to stay in the rooms and use the facilities, reception staff were also very help full. 08 April 2014
Rated 4.0 out of 5.0 by Very relaxing, spacious bedroom all very clean and modern Had a couple of nights here and really enjoyed it. Very relaxing, a particular mention to Marc, the duty manager who went out of his way to help sort out a problem for us. We found the bed in our executive room had a hard mattress and my partner found it difficult to sleep on the first night. Marc came along and kindly resolved the problem for us. Thank you! We so enjoyed our break here, lots of young families, great atmosphere. Lovely leisure complex with heated pool. Also, only a few miles away from Windsor, a great day out. 03 April 2014
Rated 5.0 out of 5.0 by Excellent service! This was the first time I have stayed in a Holiday Inn and I found them brilliant. I have always thought of them being a budget hotel but I was complete wrong! The service and overall presentation was brilliant. I would definitely recommend to friends and will be visiting again. Thank you for a lovely stay. Jessica on reception and Paul at the bar were particularly good. 03 April 2014
Rated 4.0 out of 5.0 by Friendly Staff Very friendly and helpful staff with an easy check in and check out. The room was comfortable and clean. Swimming pool was lovely but it would been nice to have been able to use the steam room with my other half, rather than us having to go into our separate changing rooms to use gender specific ones! We chose not to have dinner in the restaurant as we felt it was a little too much like a canteen - certainly not the ambience for a romantic meal! So we chose to go elsewhere for dinner. Breakfast was good. Will definitely go again. 26 March 2014
Rated 5.0 out of 5.0 by Absolutely excellent Customer Service From the friendly happy and professional booking in procedure to the directions to your room which was so clean and well presented to the Bar Staff and Bar Food where attention to detail was second to none. A relaxing nights sleep to the reception at the Dining room for Breakfast, seated, and the service was exceptional. The newly appointed young Lady as the Duty Manager has certainly made her mark with her finger on the pulse and knows exactly how to make the team tick. Absolutely superb. An example that all in the profession will need to follow and develop a team on par excellence. Well Done Very Well Done to everybody in this remarkable team. 20 March 2014
Rated 5.0 out of 5.0 by Work trip Excellent hotel. I stay here frequently and the staff are always friendly and helpful. Food is good and rooms are comfortable. 17 March 2014
Rated 5.0 out of 5.0 by A good Hotel service provided by Holiday Inn Maidenhead/Windsor A welcoming and friendly hotel with staff who are always willing to help and make my stay pleasant, which is nice to have when working away from home. 17 March 2014
Rated 4.0 out of 5.0 by Regular guest, every week. I stay at this hotel most weeks. The staff a lovely and friendly and very helpful. I stay here as it's a bit further out from the mass of generic Heathrow hotels and a bit quieter and more relaxing. The room service is excellent too. 13 March 2014
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