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Rated 4.2 out of 5 by 304 reviewers.
Rated 5.0 out of 5.0 by Excellent Staff Just a single night stay at the Holiday Inn Maidenhead but I was struck by the friendliness of the staff from the point of check-in to the attentiveness of the bar staff , the housekeeping staff and the staff at breakfast. They created a welcoming atmosphere for a relaxing stay. 03 February 2014
Rated 5.0 out of 5.0 by Relaxing and comfortable in Maidenhead I have stayed at this Hotel regularly over the years, and always find the atmosphere really friendly and relaxing. The front desk staff welcome you with a smile, and attend to your needs during your stay. The restaurant and bar staff take great care of you, and the food and drink they serve is always first class. Always clean and tidy, I suggest you give this Hotel a try if you're looking for a friendly, relaxing, comfortable place to stay. 01 February 2014
Rated 5.0 out of 5.0 by Recommended Nice clean comfortable room. Excellent value for money. Staff very pleasant and helpful. If you are looking for a basic room with excellent facilities then this is the place for you. Would definately stay here again if the occasion ever arose. 29 January 2014
Rated 5.0 out of 5.0 by Great Hotel Great hotel, lovely room and facilities. Breakfast was really good and price was fantastic! Requested early check in which was honored. Would definitely stay again!! 29 January 2014
Rated 4.0 out of 5.0 by Wireless Still needed to pay for wireless 16 pound for internet. Thats ridiculous. The staff told me starts in July for normal members and thats only is for Gold. Come on, if you really care about customers than start with doing it for everybody. 20 January 2014
Rated 4.0 out of 5.0 by Good Room and Wellness Overall good experience. Receptionist did not give acurate information about Wifi-charges, instead proposed to sign up for IHG-Reward-Club for free WiFi. WiFi Charges totally unrealistic! I'm staying regularely at other Hotels with free WiFi - nowadays not even an extra, it's a must! 12 January 2014
Rated 5.0 out of 5.0 by Great staff, welcoming, friendly and professional Great stays at Maidenhead, the staff are are a credit to the hotel. Great fitness facilities too together with nice people. 04 January 2014
Rated 3.0 out of 5.0 by Good room, lousy breakfasts Comfortable room, friendly staff at reception. Dont recommend breakfast, over cooked buffet and unhelpful waitress. Very keen to close at 10am and go home! Customer certainly didn't come first. 31 December 2013
Rated 5.0 out of 5.0 by Short two night break We had a lovely two night break with our two girls. Pool was lovely and clean and very quiet and so nice that they could use the jacuzzi for a change. We didn't have to pack towels because they also give you these for the pool which was really handy reducing the packing. Breakfast was lovely and set us all up for the day. Coffee in the bar was at normal high street price and delicious. Overall a lovely break, ideal for visiting Windsor, Henley and not too far for a London day trip either. We're going back in February! 31 December 2013
Rated 4.0 out of 5.0 by Our experience at Holiday Inn Everything about the hotel was either good or excellent. However the heating in the room could have been better. Breakfast could have started half an hour earlier and ended half an hour later. I will definitely revisit 31 December 2013
Rated 4.0 out of 5.0 by Boxing Night We visited The Holiday Inn for one night stay on Boxing Night as we have done for the last 5 years to visit relations. The Hotel is fine with staff friendly & helpful. The breakfast was first class. I was a bit shocked by the price of the one drink we had at the bar, admitedly it was 2 Brandy & Ports but £19.00 I thought was a bit steep. 30 December 2013
Rated 5.0 out of 5.0 by Service was great room comfortable and relaxing My stay as always was so relaxing from arrival to departure and the service and attention to detail was excellent 29 December 2013
Rated 1.0 out of 5.0 by Night Mare Was In room 118..with wife and young kids. At 2am we were all woken by non residents shouting and banging on the neighbouring door. This went on for an hour. The hotel security and staff were called. The non residents got into the room and more noise started. The police were called. The hotel clearly didnt deal with this...neither was it dealt with on our check out. I have since sent a feeback email to IHG...still awaiting a reply (only had a holding email with a 48 hour promise). We are loyal IHG priority club customers. .but not staying again until overall service improves. 11 December 2013
Rated 4.0 out of 5.0 by Better on the inside than out Looks awful and 60's from the outside but modern and comfortable inside both in the main areas and the bedrooms. Friendly staff 10 December 2013
Rated 5.0 out of 5.0 by Excellent hotel - friendly staff. Excellent hotel - friendly staff. More frequent room upgrades would be good. 09 December 2013
Rated 5.0 out of 5.0 by Excellent value for money We needed a hotel for sunday night before taking our daughter to Lapland UK on the Monday. We arrived at 5pm and this hotel ticked the box. Swimming, fitness, jacuzzi, steam room and sauna. The room was ideal if you have a couple of kids and is clean and has all the things you need. Big TV + tea and coffee etc. Then the menu for a light evening meal was nice. Next morning the breakfast was first class. Cereal, full english, machine to make pancakes.... Would definitely use again. If there was one negative, the atmosphere is a bit sterile in the evening, but only a minor point. 06 December 2013
Rated 4.0 out of 5.0 by Good service, great sleep This hotel is in a handy location just off the A404(M). The rooms were clean and comfortable and the staff were very pleasant. I'd return again when next in the area. 01 December 2013
Rated 4.0 out of 5.0 by Nice hotel with full services The hotel is really a nice even if big structure. It delivers a wide range of services from breakfast to fitness center. I personally didn't have the occasion to test the evening restaurant. I stayed in the hotel mid november and the only bad note is a slightly cold room. 26 November 2013
Rated 4.0 out of 5.0 by Sleeping Very excellent hotel with good facilities, hotel restaurant food is excellent restaurant, the only downside is that the quilts on the bed are very thin and therefore as its winter is rather cold even with heating on in room. 24 November 2013
Rated 4.0 out of 5.0 by Better than I expected Location is very good just of the M4 no road noise and the room was comfortable, I got a very good deal on this hotel and was very pleased, the bed was mega comfortable the room clean however bathroom are always a difficult one clean yes but a bit tired which is a shame as the room was modern and well finished the bathroom looked dated. staff were efficient 20 November 2013
Rated 5.0 out of 5.0 by Excellent value one-night stay We chose Holiday Inn Maidenhead as it was convenient for a function we were attending nearby. We booked well in advance and obtained an excellent B & B rate for our one-night stay. The staff were welcoming, friendly and efficient; our room was very clean and comfortable and breakfast in the morning was a well-presented buffet with a wide choice. For just one night we couldn't have wanted more. 20 November 2013
Rated 4.0 out of 5.0 by Impressed Overall very impressed by cleanliness of room, quality of bedding, options of firm and soft pillows and staff. Room service unfortunately ruined me giving this a raving review. Got order wrong twice and food cold by the time it reached me. Side order arrived after I had eaten the main. Asked for more sauces as had used my sachets on first order before I realised that it was incorrect and only brought when finished meal. Was over 1.5 hrs by the time the correct order came. 13 November 2013
Rated 5.0 out of 5.0 by Fabulous hotel - perfect for a Legoland stopover! We stayed at the Holiday Inn Maidenhead/Windsor as a family of four, including a one year old, during a two-day visit to Legoland Windsor. The room was spacious and the interior of the whole hotel seemed to be in excellent condition. The breakfast was excellent - buffet-style with choice of fruit juices, lots of cereals, fruit and yoghurt, pastries and a full English too. The staff were fab, all so friendly. It's also in a great location - perfect for Legoland - with a petrol station right next door (perfect for families especially who need to quickly pick up late-night supplies!) and is a short drive from Maidenhead town centre with lots of pubs and restaurants nearby if you want to eat out locally. Great hotel - would definitely recommend it, especially if you're off to Legoland. And do stay for breakfast! 10 November 2013
Rated 4.0 out of 5.0 by Always feel welcome Stay here frequently and staff always make me feel at home . Somewhere I feel very comfortable staying even when on my own. 09 November 2013
Rated 4.0 out of 5.0 by Great hotel, but restaurant staff could be more attentive Hotel was great. Reception staff were very attentive and helpful. Loads of seating in the bar/lounge area. Room was quite (we were at the end of the corridor), and the tea and coffee supplies were always more than was needed. We did find however, that the evening staff in the Junction Restaurant were not the best. When we went to eat, we were asked if we had booked (which we hadn't#. We were then seated and shown to our table, and told someone would be over shortly to take our order. 20 minutes later, no-one had come over, #not even for drinks), so we had to get one of the waitress' attention so we could then order drinks and food. The food then came promptly. It was just a shame they were not as prompt as serving us. The hotel is situated very conveniently for visiting LEGOLAND and Windsor Castle and we would stay again. 07 November 2013
Rated 5.0 out of 5.0 by Great We have stayed here 3 times now a great place with a fab price breakfast and staff fantastic 06 November 2013
Rated 1.0 out of 5.0 by Big lies and Co Fortunately we only spent one night in this inhospitable hotel where the staff keeps telling you lies about everything : how they can't upgrade you, how you can't have dinner at the restaurant because all the tables are booked ( in fact they were setting the tables for the following morning at 8 PM !) although you have a dinner inclusive rate, no hot chocolate the following morning ... Then you have to sign a bill not taking the prepaid amount into account and the waiter sends you the manager on duty to explain to you that signing a bill is only a formality. Not to mention the poor quality of the food . Definitely a place to avoid if you want to wind up. 01 November 2013
Rated 5.0 out of 5.0 by OVERNIGHT STAY AS WEDDIING GUEST 25 OCT Travelling down from Kent the night before made sense Arrived at 2100 Then easily able to unwind, relax, eat and sleep In the morning - nice breakfast ! And we were allowed to stay in room till 1400, so took our time getting ready for the local wedding at 1500 Excellent - would do it again - thanks ! 29 October 2013
Rated 5.0 out of 5.0 by Friendly, helpful staff, good hotel The location is ok, just a bit out of Maidenhead centre, but it's great if you want to walk 20 minutes into the city centre. 10 minutes walk to the train. I walked each way every day and enjoyed the walk. The staff was welcoming, friendly and helpful. The rooms were clean and comfortable. The Indian Buffet was ok, not great, but the effort put forth was commendable and the staff at the restaurant very kind and attentive. Breakfast was good, the pancake machine is very cool! The pool looked nice and next time I will try it out. Overall a lovely stay and I will stay there again. 29 October 2013
Rated 1.0 out of 5.0 by Poor front desk service Being asked to pay £30 for WiFi at the start of my stay when every other hotel gives it for free (even having a HI privilege card) didn't get my stay off to the best start and I found the front of desk staff very poor, unhelpful and when I asked to check my bill before paying I had a withering condescending look. They smiled but never meant it and although clean rooms they were small and no real personal touch and just felt like you were being processed for money. I travel a lot in hotels around the Reading area but I won't be making a return stay to this hotel I am afraid. 27 October 2013
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