Rated 4.2 out of 5 by 456
Rated 3.0 out of 5.0 by ajarv1 business clients need invoices
When a guest experiences problems its how you respond that is important. blaming the guest for the room not being made up when they complain is not smart. If the system is down and you cant produce the bill but promise to send it via email, then make sure you do what you say you are going to do. don't make the customer chase you for the bill.
17 April 2015
Rated 4.0 out of 5.0 by Windwitch quick stop over
arrived quite late in the evening, nice dinner in the restaurant, breakfast was ok, I detest those mugs you get now with nowhere to put a teaspoon except on the table surface - messy.
The internet code didn't work in the morning so I had to get another one.
They lost the card details that had booked the room and so it all had to be done again.
Nice to have a later check out time too rather than being rushed straight from breakfast, meant I could work privately in my room for a while before leaving.
Other than that nice and clean and not bad for a business stop over.
15 April 2015
Rated 4.0 out of 5.0 by Mary214 Great service
The staff make this hotel. They are attentive and friendly without being intrusive. The hotel looks typically 1960's from the outside but it is well maintained and the common areas are spotlessly clean and tidy. Room furniture could do with an update, but that is being picky.
15 April 2015