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Rated 4.4 out of 5 by 425 reviewers.
Rated 5.0 out of 5.0 by Great Service Hotel Staffs were very friendly. We had a great service. Keep up the good work. 22 June 2014
Rated 5.0 out of 5.0 by A Jewel in Makati This hotel is excellent. It is a great location, at a reasonable price, but most of all, the staff are the ones that make any stay here rewarding. Simply put, they are the friendliest and most reliable staff I have seen in Manila as well as many other countries. Recently I stayed here on my Birthday and was rewarded with a group of staff members singing happy birthday and a birthday cake. What a marvelous surprise! It made my entire day. Thanks to all the staff that make this hotel the jewel that it is. 21 June 2014
Rated 3.0 out of 5.0 by Makati This is an ordinary hotel for the price and location 21 June 2014
Rated 5.0 out of 5.0 by Great Hotel in the heart of Makati! As a younger siblings of Holiday Inn Ortigas. This new property is well managed and operate. Room size are large, functional and connected to the Mall. Awesome staff and way exceeded my expectations! Keep up the good work folks! 20 June 2014
Rated 4.0 out of 5.0 by comfort Good mattress which is how to judge your say I think. At the end of the day you want a good sleep so well done. 19 June 2014
Rated 4.0 out of 5.0 by comfortable bed the room should be ventilated more often . beds are comfortable 19 June 2014
Rated 5.0 out of 5.0 by Excellent Location Excellent location with shopping, food easily available, excellent staffs all round, clean room. Not sure of other Holiday Inn hotel as this is the only Holiday Inn Makati I stay during my business trip. Will recommend Holiday Inn Makati to friends going Manila. 19 June 2014
Rated 5.0 out of 5.0 by great experince In short, it great hotel. I found what I want in this hotel> 18 June 2014
Rated 3.0 out of 5.0 by Great location but bad building design Apart from the smaller room with no bath tub compare to other hotel on the same price range, this hotel has annoying design with their lift system. Lobby is on second floor (or lobby floor) and the lift is serving from Ground to the Roof. During the peak hours, everybody was complaining as the lift coming down and stopped at almost every floor. It did have a funny moment when the lift said "sorry to keep you waiting". 16 June 2014
Rated 5.0 out of 5.0 by Best Value In Makati Great Staffs and very convenient location. JJ of front desk is very efficient is handling my check out. Highly recommended 15 June 2014
Rated 4.0 out of 5.0 by A very nice hotel in Makati, Philippines with a few minor negative points Holiday Inn Makati is definitely one of the nicest Holiday Inn hotels I have stayed in. Using my rewards points, I was provided with a big enough room with 2 beds, which I really appreciated. The cleanliness is very palpable anywhere in this hotel. The staff were extremely helpful. Some minor negative points. The reception staff mentioned that the beds are queen. But the beds actually appeared double. The elevators are slow. Foods are so expensive that you would forget for a moment where you are. 15 June 2014
Rated 5.0 out of 5.0 by Amazing staff The hotel is fairly new, but what makes this place yhe best choice in Makati is the consistent exceptional service. Highly recommended. 12 June 2014
Rated 5.0 out of 5.0 by Great Stay Our weekend stay was truly great! My kids love eveything in the hotel but most especially the staff. They say that the staff are all friendly to them. Everything else is just great! 12 June 2014
Rated 4.0 out of 5.0 by Clean and Friendly The hotel less than a year old and is conveniently located in Makati and reasonably priced. The staff was especially friendly and anticipated my every need. 11 June 2014
Rated 5.0 out of 5.0 by Excellent Hotel All Around! Not a problem with this hotel. The best breakfast I've ever had in any hotel (and I travel a LOT). Spotless clean rooms, modern and comfortable. Friendly and helpful staff. 09 June 2014
Rated 2.0 out of 5.0 by Makati The price of the hotel does not meet the value. Very expensive although rooms are new and ok. Basic internet is so slow, just can surf nothing else. 08 June 2014
Rated 5.0 out of 5.0 by Shopaholic's Comfort HISM is strategically located around shops of all kinds. Timing my stay over the weekend was just perfect, when sale items are all over! It's a great comfort finding my room cool and clean after going around hunting for best buys! I love HISM :) 06 June 2014
Rated 4.0 out of 5.0 by Great front desk staff service I would like to commend MJ at the front desk for an excellent service when we checked in. He is an asset to your team and I could feel his dedication to his job beyond what is expected. 05 June 2014
Rated 4.0 out of 5.0 by Poor room dine in experiene Served rice hard and unpalatable. Service staff are friendly, accomodating and fast to respond to request. Ideal hotel location, Clean and very comfortable room amenities. 05 June 2014
Rated 4.0 out of 5.0 by Convenience and Comfort Check in handled efficiently and in a short time.Recetion remembered I like a low floor near the elevator.605or 606. Also I like The International New York Times each morning. Room service sometimes takes longer than I would like but the presentation and quality of service and food is good. I always like Decaf in the room! Check out and baggage collection handled efficiently. 04 June 2014
Rated 2.0 out of 5.0 by Great location and clean hotel. Great hotel and service but be aware that they will take the full payment from your credit card on check in even though their web site say "No deposit required". Strange policy. However, the Hotel Manager was understanding but there was nothing he could do as a matter of policy..They chase me down for the deposit as if I am a defaulter when I have been staying there whenever Im in Philippines for my business. If not for the location, I will go elsewhere. I think I should? 04 June 2014
Rated 5.0 out of 5.0 by Modern, clean, minimalist hotel near restaurants and shopping My overall experience on a one-night stay, in transit through Manila, was excellent, and I'd definitely choose this hotel again. To me, the only downsides were the fairly small size of the swimming pool (which I did not use) and crowding in the breakfast room. That room could perhaps be rearranged to avoid crowding, particularly at the egg station. 04 June 2014
Rated 5.0 out of 5.0 by Excellent services I had a chance to stay at the hotel after moving out of a package arrangement that was not according to my expectations. The stay was rewarding as i could relax after 3 days of busy schedule. One minor thing however, I think is addition of a small night light to illuminate the way to the bathroom at night. 03 June 2014
Rated 5.0 out of 5.0 by Great place to stay Had a great time in a clean and professional environment, we will definitely return again to this hotel. 02 June 2014
Rated 5.0 out of 5.0 by Best service I've had in a Holiday Inn! We had a prompt & stress free early check-in! Location was very convenient. No car needed to shop & dine @ both Glorietta & Greenbelt malls. Attended our 30th College Reunion at the Yakan Room & the staff was most helpful & attentive to all our needs. Beds were comfortable & after a long day of strolling, the shower was most relaxing! We had a la carte breakfast ( which was large portions!) every morning at Flavors. I do not recommend the breakfast buffet unless you are a heavy eater. The superb service makes this Holiday Inn shine! 31 May 2014
Rated 1.0 out of 5.0 by What good 4-star hotel gives you 30-minute check-in ?? Considering that I am a returning guest with more than 20 stays at this hotel - Holiday Inn Makati, and my arrival time being after 2pm, it is TOTALLY UNACCEPTABLE that I would have to stand at the reception waiting 30 minutes to get my room. A lot of the service staff at the hotel do not seem interested in service at this hotel for this stay; eg. the lobby lounge service personnels could only appear before you to take orders after 10 minutes or more....and this did not happen only once. It is going to take a big and sincere APOLOGY OFFER to make me even consider going back there have a lot to buck up to reach 4-star service standard. 31 May 2014
Rated 5.0 out of 5.0 by Great Service and Hotel Location I would recommend this hotel. I would stay here again on my next vacation. What I like from the hotel is their service especially the security or the transport personnel in the hotel entrance. Everytime I took a taxi they will assist you and will take note the plate number, this makes me feel safer. The staff were very polite and I was acknowledged as a platinum member. Another thing I like on this hotel is its proximity to malls and airport, my family enjoyed shopping in Glorietta and SM malls. 29 May 2014
Rated 4.0 out of 5.0 by The Staff was excellent, but the elevator... I stay at IHG and other worldwide brands of hotels for the consistency of service and recognition of my status. My stay in Makati was nice, but the major annoyance was the wait for the elevator, which I found incredibly long. In addition, the lack of a RFID sensor and everyone "sliding" the card in to get to their floor seemed to be inefficient. This might be a minor issues for some, but for me, time is precious and despite having three elevators, the wait was excessive. I actually timed a 4 minute wait for the elevator to take me from the Lobby to the Ground floor (one floor down). I should have taken the stairs. 29 May 2014
Rated 5.0 out of 5.0 by The only place I'll stay in the Manila area! I'm from the USA and visited the Philippines for two weeks! May 9-24, 2014. I began my trip staying at the HISM and ended it at HISM. I visited other towns and islands in between. The service is great; all of the employees that I came into contact with were very friendly. Very comfortable bed, and pillows. The customer service is very good. I say the best part of this facility is the breakfast! Make sure you purchase an included breakfast! It's wonderful!! I really enjoyed the Oz Bar on the rooftop! We had dinner and drinks there on a Saturday night and they even had a live DJ. This bar/restaurant has a very modern feel! I also LOVE that it's connected to the Glorietta Mall! So awesome! I'll definitely be staying here the next time I visit Manila! 28 May 2014
Rated 4.0 out of 5.0 by Good place to stay in Makati! I stay here every time I travel to the Philippines. I used to stay at a 5 star hotel just close to the Holiday Inn but have switched to this hotel as the location is good, staff is friendly, room is comfortable and breakfast is good. Good value! Be cautious using the car service at the hotel. They switched this time and did not use the skyway to go to the hotel instead opting for the normal road with the traffic jams. When I asked along why we didn't take the tollway they said it would cost me more. In the past the toll fee was included in their service. The hotel charges PHP 1,500 from the airport to the hotel but one can take a taxi for about a third of this price (safety concerns?) or a booked car outside of the hotel for half of the hotel fee (I have used this before and it is good and safe). I have given the hotel car service numerous opportunities during my stay to transport me around Makati on business but the service is inconsistent and not reliable so now I just walk, so better for my health anyhow. I don't hold this against the hotel as I think this service is outsourced from the hotel. 28 May 2014
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