Rated 3.8 out of 5 by 142
Rated 4.0 out of 5.0 by Milloy52 Relaxing evening
This hotel is ideally situated for our needs, we have stayed here a few times and found the staff very helpful.
07 January 2015
Rated 2.0 out of 5.0 by sh0111 Mixed Stay
Stayed at this hotel due to it being close to an event being attended nearby. Stayed as a group and had 3 rooms. Overall I found the experience to be very disappointing. We went through 7 rooms between us before we found 3 that were acceptable. We had been checked in to rooms that hadn't even been cleaned yet! Even when we finally got a room, the heating did not work, we were then given a small heater that did not generate much heat to say the least. We did eat in the restaurant and the food was lovely. The restaurant and receptionist staff were very welcoming to us and this was the hotels saving grace.
04 January 2015
Rated 4.0 out of 5.0 by Ady685 Quiet hotel, small but comfy
The room was quiet and nice. Very little disturbance. Toilet was also good.
The staff was not very knowledgeable about certain things
03 January 2015
Rated 4.0 out of 5.0 by red793 Good stay
Spacious and clean room, but main air-con/heating did not seem to be working so had to use small electric bar heater in far corner of room. Bed reasonable but not the most comfortable mattress. Expensive stay due to time of year and events on in Manchester. Free parking a bonus, bus stop very close to hotel for short journey into Manchester, and easily got taxi back afterwards. Reception staff friendly and efficient.
26 December 2014
Rated 1.0 out of 5.0 by letitbleed Needs updating
This was a reward night so thankfully we didnt pay, apart from hard earned points. Fan in bathroom very noisy, if you switched the light on carried on for ages this together with the noise from the heating made for a very uneasy night...We would have telephoned to request a change of pillows if the phone had worked! Generouslly supplied with 2 teabags...
Carpets, beds, quilts ,pillows all need to be updated.
As IHG members it was very disappointing.
We would not stay here again.
17 December 2014
Rated 5.0 out of 5.0 by kingparlane Great Service
Clean comfortable, friendly staff, an excellent choice if you are visiting Manchester.
13 December 2014
Rated 4.0 out of 5.0 by javii7 The hotel staff made the difference
The staff were the highlight of this particular hotel stay.
I found the room I stayed in (an executive suite) to be a little worn down, not dirty or unkempt...just worn. The vinyl covering on the furnishings (especially the couch) was peeling up in many areas...it is a major detractor from the room quality and appearance.
Its about a 5-8 pound cab ride into city centre, which isn't too bad. There are however little to no dining options within close proximity/walking distance. If you want to eat - its either the hotel restaurant or hopping in the car for a drive.
The staff were wonderful, polite, warm, and very helpful..the human touch made difference in my stay. Nothing beats having staff treating you as a welcome guest when you are so far from home.
Overall there is room for improvement, but the building blocks of having a well staffed property are firmly in place.
11 December 2014
Rated 5.0 out of 5.0 by Scotty12345 Nice Hotel
Quite central for the city. Nice place to stay and friendly staff.
10 December 2014