Rated 3.8 out of 5 by 138
Rated 1.0 out of 5.0 by letitbleed Needs updating
This was a reward night so thankfully we didnt pay, apart from hard earned points. Fan in bathroom very noisy, if you switched the light on carried on for ages this together with the noise from the heating made for a very uneasy night...We would have telephoned to request a change of pillows if the phone had worked! Generouslly supplied with 2 teabags...
Carpets, beds, quilts ,pillows all need to be updated.
As IHG members it was very disappointing.
We would not stay here again.
17 December 2014
Rated 5.0 out of 5.0 by kingparlane Great Service
Clean comfortable, friendly staff, an excellent choice if you are visiting Manchester.
13 December 2014
Rated 4.0 out of 5.0 by javii7 The hotel staff made the difference
The staff were the highlight of this particular hotel stay.
I found the room I stayed in (an executive suite) to be a little worn down, not dirty or unkempt...just worn. The vinyl covering on the furnishings (especially the couch) was peeling up in many areas...it is a major detractor from the room quality and appearance.
Its about a 5-8 pound cab ride into city centre, which isn't too bad. There are however little to no dining options within close proximity/walking distance. If you want to eat - its either the hotel restaurant or hopping in the car for a drive.
The staff were wonderful, polite, warm, and very helpful..the human touch made difference in my stay. Nothing beats having staff treating you as a welcome guest when you are so far from home.
Overall there is room for improvement, but the building blocks of having a well staffed property are firmly in place.
11 December 2014