Rated 4.3 out of 5 by 95
Rated 4.0 out of 5.0 by Bayer Disappointing check-in
This hotel is ideally situated for my work so I stay here quite regularly.
On this occasion the check in was was dreadful. I arrived fairly late in the evening after a very long working day to be greeting by a receptionist who asked my name several times before asking me to spell it twice! She then proceeded in telling me that there was no booking for me. I had just started scrolling through my phone to find the confirmed booking which had been made a number of weeks before when the check in situation was saved by another receptionist arriving who knew me and promptly found my reservation. The original receptionist then checked me in still treating me like a first time customer. When I asked about the bonus points voucher I was told that the hotel had run out.
The check in experience certainly made this stay memorable, but not in a good way! AND..... The hotel was evacuated early the next morning with no explanation given to date!!
30 November 2013
Rated 5.0 out of 5.0 by ani66 All round great hotel
Check in was easy. Reception staff very helpful, booked me a taxi for the morning and to the trafford centre. Room very clean, comfortable and quiet. Bathroom clean, lovely fluffy towels and great shower. Amazing views from the 16th floor.
27 November 2013
Rated 5.0 out of 5.0 by KP1963 Lovely modern hotel
The Holiday Inn, at Media City, was excellent. As a chain that I have used a lot, these hotels can be clean, comfortable and good value - but a little 'samey'.
This hotel, however, is new and the rooms are really well designed, comfortable and feel like a more individual hotel.
I was very impressed and the room was a space I was happy to be in, rather than just somewhere to sleep.
25 November 2013
Rated 5.0 out of 5.0 by Davesfan7 Great stay
We stayed here for 1 night on 15/11/13 as we were attending a concert in the city. We chose the holiday inn as it was a reasonable price and looked lovely. The room was on the 8th floor, it was spacious and comfortable, complete with all you would need for a good nights stay. If we had to pick one thing to have a little moan about it would be the bed. It wasn't the comfiest and seemed to sink in the middle, we spent most of the night trying to not roll into each other. If you could put the beds from another hotel chain that has Inn in the name, you would have the most perfect place to stay.
19 November 2013
Rated 3.0 out of 5.0 by ingosixx Customer service slipping
Again no recognition to Gold members
Long wait to check out in the morning, one person at the check-out counter and 6 people waiting to check out - painfull !
18 November 2013
Rated 3.0 out of 5.0 by ingosixx Service is slipping
Usually very happy with this hotel and staff on the whole are very pleasant and helpful.
However on a recent visit - Jess the staff member on duty at check out had a full blown rant with me in front of other guests.
I questioned why I wasn't offered a rewards voucher this time and she said I wasn't due one due to club status. However when I explained that I was indeed Gold, she would not belive me and would not even check on her system - she was very rude and I don't appreciate her arguing with me in front of other guests.
Front of house probably isn't her best position.
15 November 2013
Rated 5.0 out of 5.0 by sjhgolfer Great location, nice hotel, good food
Handy location a short walk from Media city or Broadway Metro. Food in Green Room Resturant was excellent. Thanks.
12 November 2013
Rated 5.0 out of 5.0 by stuart1874 excellent hotel
Great hotel. Easy to get to and from. Metro link straight into city centre. Usually stay in the city centre but will be staying here from now on.
06 November 2013