Rated 4.4 out of 5 by 193
Rated 4.0 out of 5.0 by Bayer Disappointing check-in
This hotel is ideally situated for my work so I stay here quite regularly.
On this occasion the check in was was dreadful. I arrived fairly late in the evening after a very long working day to be greeting by a receptionist who asked my name several times before asking me to spell it twice! She then proceeded in telling me that there was no booking for me. I had just started scrolling through my phone to find the confirmed booking which had been made a number of weeks before when the check in situation was saved by another receptionist arriving who knew me and promptly found my reservation. The original receptionist then checked me in still treating me like a first time customer. When I asked about the bonus points voucher I was told that the hotel had run out.
The check in experience certainly made this stay memorable, but not in a good way! AND..... The hotel was evacuated early the next morning with no explanation given to date!!
30 November 2013
Rated 5.0 out of 5.0 by ani66 All round great hotel
Check in was easy. Reception staff very helpful, booked me a taxi for the morning and to the trafford centre. Room very clean, comfortable and quiet. Bathroom clean, lovely fluffy towels and great shower. Amazing views from the 16th floor.
27 November 2013
Rated 5.0 out of 5.0 by KP1963 Lovely modern hotel
The Holiday Inn, at Media City, was excellent. As a chain that I have used a lot, these hotels can be clean, comfortable and good value - but a little 'samey'.
This hotel, however, is new and the rooms are really well designed, comfortable and feel like a more individual hotel.
I was very impressed and the room was a space I was happy to be in, rather than just somewhere to sleep.
25 November 2013
Rated 5.0 out of 5.0 by Davesfan7 Great stay
We stayed here for 1 night on 15/11/13 as we were attending a concert in the city. We chose the holiday inn as it was a reasonable price and looked lovely. The room was on the 8th floor, it was spacious and comfortable, complete with all you would need for a good nights stay. If we had to pick one thing to have a little moan about it would be the bed. It wasn't the comfiest and seemed to sink in the middle, we spent most of the night trying to not roll into each other. If you could put the beds from another hotel chain that has Inn in the name, you would have the most perfect place to stay.
19 November 2013
Rated 3.0 out of 5.0 by ingosixx Customer service slipping
Again no recognition to Gold members
Long wait to check out in the morning, one person at the check-out counter and 6 people waiting to check out - painfull !
18 November 2013
Rated 3.0 out of 5.0 by ingosixx Service is slipping
Usually very happy with this hotel and staff on the whole are very pleasant and helpful.
However on a recent visit - Jess the staff member on duty at check out had a full blown rant with me in front of other guests.
I questioned why I wasn't offered a rewards voucher this time and she said I wasn't due one due to club status. However when I explained that I was indeed Gold, she would not belive me and would not even check on her system - she was very rude and I don't appreciate her arguing with me in front of other guests.
Front of house probably isn't her best position.
15 November 2013
Rated 5.0 out of 5.0 by sjhgolfer Great location, nice hotel, good food
Handy location a short walk from Media city or Broadway Metro. Food in Green Room Resturant was excellent. Thanks.
12 November 2013
Rated 5.0 out of 5.0 by stuart1874 excellent hotel
Great hotel. Easy to get to and from. Metro link straight into city centre. Usually stay in the city centre but will be staying here from now on.
06 November 2013
Rated 5.0 out of 5.0 by ingosixx Top staff, very slick, classy operation.
Greeted with a smile (always good), very helpfull staff - excellent room service. Food very enjoyable.
06 November 2013
Rated 5.0 out of 5.0 by Mark126 Fantastic
Stayed for 2 nights, staff extremely helpful.. Great location with restaurants within walking distance. Room was spacious and everything was as stated. Parking was within 2 min walk, although had to pay 14quid for the 2 nights (not ideal) but a minor issue. Great location as not in the hussle and bussle of city centre and 5 min ish taxi into centre.. Would recommend highly
05 November 2013
Rated 4.0 out of 5.0 by SKB1 Shame about the breakfast
- Clean & comfortable hotel
- Great location when visiting Old Trafford and The Lowry
Greeted positively enough in the breakfast room but not shown to a table. We were told to find a table ourselves but found most unoccupied tables had not been cleared and reset.
All aspects of the breakfast were self-service including tea and toast. The 'hot' food available was limited in availability and seemed to have been out too long. In the time that we were there nothing was replenished. I assume that there should have been pastries and croissants available but there was no sign of either.
30 October 2013
Rated 5.0 out of 5.0 by Lloydy Overnight stay holiday inn
Lovely hotel, very clean lovely rooms very modern. Would definitely stay here again
30 October 2013
Rated 4.0 out of 5.0 by Totoshah Helpful staff
Security is excellent. It was a bit difficult to find the Hotel. There is no signposts to lead you to the hotel.
22 October 2013
Rated 5.0 out of 5.0 by Dougie123 Great room size
Excellent experience and really friendly staff . Will certainly return soon!
15 October 2013
Rated 5.0 out of 5.0 by Fnar Perfect place for any visitors to Mediacity
A lovely hotel, perfectly situated in the heart of Mediacity and practically a stone's throw from the tram stop, this is an ideal place for anyone stopping by this impressive river-side area. The room and facilities were top drawer, and the staff were friendly and helpful.
09 October 2013
Rated 5.0 out of 5.0 by Katie103 Very enjoyable stay, friendly staff
Comfortable hotel in an interesting location. Given choice of firm or soft pillows - thank you. Good work station and excellent Wifi arrangements.
Good dinner menu with choice of venue for eating - I chose to eat in the dining room where the staff were very attentive but discreet, although willing to pass the time of day with guests who wished this.
Restaurant very good value for money.
Good breakfast selection with additional items to order
Overall enjoyed my stay and would stay again if the opportunity arose; my business contact does not include Holiday Inn as yet.
07 October 2013
Rated 5.0 out of 5.0 by flyingvisit short stay at Media City
A very nice and modern hotel. Staff are very welcoming and helpful.
04 October 2013
Rated 1.0 out of 5.0 by expressQuaysFromNowOn complacent management
Room rates for midweek have gone through the roof, despite the hotel lying half-empty.
The General Manager does not value regular custom and is losing loyal customersas a result.
Very poor experience. A real shame because the hotel itself could be special.
02 October 2013
Rated 4.0 out of 5.0 by Paige241 Breakfast..........
We arrived for breakfast an hour before service closed. Only one bread roll and a handful of Choco O Pain were left. All the other baskets were empty and several guests were waiting for sliced bread to toast. This was replenished but none of the other baskets were. I asked for a hard boiled egg, had to request a second time and when it finally arrived it was soft boiled and unfortunately for me inedible. The fresh fruit was lovely, the continental meat consisted of 2 slices, which again was not replenished, and I also had to ask for more cheese. Very limited selection for vegetarians but full English lovers will not be disappointed. Having stayed at other Holiday Inns I was disappointed with the buffet area and the selection of food on offer for the size and the location of this hotel.
02 October 2013
Rated 4.0 out of 5.0 by GlobalTravel September 2013
This is a nice new hotel in a nice location. The hotel has a very friendly and helpful staff. There are 2 negatives about this hotel.
The lighting in the room and bathroom are insufficient. It would seem that a new hotel would have enough light in the bathroom to apply make up and to get dressed.
The other annoyance factor is that there is not a clock by the bed. There is a dimly lit clock on the TV but it is difficult to see since it is not near the bed.
29 September 2013
Rated 4.0 out of 5.0 by Coppice Weekend break
Super friendly staff, good food and a very enjoyable stay.
25 September 2013
Rated 5.0 out of 5.0 by Richard15 Family Ruby wedding celebration
Staff couldn't be more helpful and interested in their guests well being.
When I contacted them on day of visit to explain I have a fear of heights they immediately switched me to a lower floor and also moved all the Executive room perks with it.
Well done Holiday Inn made the celebration really special
25 September 2013
Rated 5.0 out of 5.0 by JimSW Excellent
I stay regularly at IHG properties.this is amongst the best. The staff are excellent, it's a great location, rooms are excellent and the price is very good. It is often cheaper than the holiday inn express also on the quays. Only drawbacks, food is so-so and the parking a bit pricy. Highly recommended.
23 September 2013
Rated 4.0 out of 5.0 by Johnno1308 Clean & tidy
Really nice room, service and atmosphere. Breakfast didn't live upto expectation. The breakfast was cold and poor quality of sausage & bacon. The only down side for me.
20 September 2013
Rated 5.0 out of 5.0 by Trevor57 Great Hotel, Avoid The Bar
Reception and Restaurant staff excellent, the only downside was the the bar staff, well the one that served us, and the bar price was highwat robbery. It cost £9.35 for a double JD & Coke, it was £6.90 from the room mini bar.
we had the daily chef special in the restaurant, curry, it was excellent and we had a wonderful bottle of wine.
We will stay here again.
13 September 2013
Rated 5.0 out of 5.0 by ingosixx Excellent
Very up to date, great location.
Food very good and freindly staff
30 August 2013
Rated 4.0 out of 5.0 by Bekkiboo1 Bekki Gehlhaar
Super helpful and friendly staff :)
Lovely, modern and clean room. Bed very comfy and sparking bathroom! Pleasantly surprised!
Only downside was that I requested a view over the quays and ended up with a view of a demolition site!
Bar closed too early, disappointing for a weekend and considering the bars round the quays close early too! Saying that, the town centre is a short taxi ride away.
Charged to park in a car park £7 overnight!
Saying that, would definitely stay again as the hotel and staff made it a lovely stay!
Fantastic breakfast!!!! :)
27 August 2013
Rated 5.0 out of 5.0 by sawdusttom Excellent Business Hotel
Great hotel for business travelers. The wifi service is the best I've found in Manchester. Hotel is very clean, staff are graciously responsive. Easy access to the MetroLink. Booth's store right next door - lots of good, ready to eat food.
26 August 2013
Rated 3.0 out of 5.0 by DAVI5 MINI BAR
BE WARNED DO NOT USE THE MINI BAR FOR YOUR OWN MILK ETC, IF YOU ACCIDENT;LY TRIP ANY OF THE DRINKS
IN THE BAR YOU WILL BE CHARGED. WE DID THIS AND GOT CHARGED FOR A TONIC WATER WE DID NOT USE. THE MANAGER REFUSED TO REFUND THIS MONEY, OTHER GUESTS IN THE Q AT CHECKOUT FOUND THE SAME PROBLEM. NOT GOOD. WE SOMETIMES NEED TO STORE MEDICINES IN A FRIDGE WHEN AWAY.
22 August 2013
Rated 5.0 out of 5.0 by Contrivecookie Gobsmacked
I rarely bother to do this but I was genuinely amazed by this hotel for the price. I hope it never gets increased because I will not be wanting to stay anywhere else in Manchester for the foreseeable future as long as this place is available at this price.
I really can't fault it atall.
19 August 2013