Rated 4.3 out of 5 by 230
Rated 1.0 out of 5.0 Disgraceful!
Absolutely hated our stay in the holiday inn haydock to start we checked in and never got told where any of the facilities where such as the spa and pool area, our mood picked up when we entered the room and it was nice and big with a comfy bed and was spotless so no faults in the room, went to go for dinner and seen the prices and nearly died around 14 pound for a burger in a holiday inn are you joking me!? So went out for food as we went for to go out got stuck as we was not told you needed the code to actually get out! Come back in and went to bed very comfy bed and lovely sleep until I was woken up at 4am by children playing knock on!! Rang reception and they said they would send someone up. Didn't hear anyone come up and yet again 5am was woke up again by people running round in the corridor and screaming and shouting. Went to the pool the next day it was freezing cold when we were told it was heated so thought we would have a chill in the steam room and sauna until we went in and kids no older than 10 were running in and out of there! And nobody done anything about it, then thought go and chill in the jacuzzi till I seen a kid not even 1!! Swimming around in the jacuzzi and the lifeguard sat watching her! So overall I hated our stay :)
15 November 2013
Rated 5.0 out of 5.0 by Ottelie BUFFET
The hotel was brilliant. The staff were all very friendly and I could
not fault anyhing. I would recommend the hotel but the only thing I was really disappointed in was the buffet both after the wedding ceremony at 4.30 p.m. and the evening buffet which was Hotpot.
Apart from this everything else was perfect.
14 November 2013
Rated 2.0 out of 5.0 by CV76 Average hotel, poor housekeeping standards, good brekkie
Check in - quick and IHG status recognised, thanks.
Room - was ok, nothing flash, furniture seemed out of place with the room. Get the impression the hotel used to be part of a different chain! Where the mini bar had been it was blocked off with wood.
The TV was very good, nice modern HD tv which have seen a few times now in IHG hotels.
The bed was nice and big but the mattress was oddly bouncy! Same as experienced in a Holiday Inn Express.
Housekeeping and maintenance - wow, what a let down. When it's one or two 'things' you let it go, but when there is a list of issues then you realise this place seems to have a problem.
So the list - dirty fingermarks on curtains, hole in bedding, cracked bathroom tiles, badly discoloured brass fittings - and a general feel of patchy repair standards. Then there was the rubber shower mat - covered in mould.
Also, although i should have realised at the time what an issue it would be, the room had a strong smell of fresh emulsion paint (i.e. that day?) which with windows open was ok, but trying to sleep with such a strong odour was a bad experience.
Breakfast - it was great. Great staff and very good tasty food. Can you get these guys to sort out the housekeeping?
Due to its convenient location i would end up staying again, but with little expectation.
11 November 2013
Rated 5.0 out of 5.0 by Pinkdresslady Reception Lady
I would like to thank the lady working on reception that night that came to my rescue when my dress split. She was amazing thankyou
05 November 2013
Rated 5.0 out of 5.0 by Dissatifie Great night sleep then excellent day using confrere facilities
Stayed overnight then had a great day using the conference facilities after an early morning swim and excellent breakfast
03 November 2013
Rated 5.0 out of 5.0 by caroldenise Easy to find very good quality plenty of parking
Nice room. I enjoyed using the spa facilities. We have visited before and will come again. Wonderful staff. Great breakfast. Excellent value for money. Keep up the good work!!
03 November 2013
Rated 5.0 out of 5.0 by RuthS Friendly Staff, comfortable hotel
We had two nights at the Holiday Inn, Haydock, while journeying North, where having recently stayed previously at another Holiday Inn, I was interested to see the comparison. The staff at Haydock were welcoming and friendly throughout our stay at all levels and nothing was too much trouble. It seems to me that a single member of staff can bring a place down, which occurred at the previous location. The rooms were comfortable and clean, the breakfasts were beautifully presented and well prepared.
My only disappointment was the prices charged for wines on offer, £9.25 for a large glass of any wine seemed excessive.
We would be happy to stay at Haydock again.
29 October 2013
Rated 5.0 out of 5.0 by nick1234alf Relax after work
The girls on reception were very helpful and sorted a nice room out as no upgrades were available. The food is very well presented and of good quality
29 October 2013
Rated 5.0 out of 5.0 by Pablo2070 Feels like a more expensive hotel - great value
Clean, great service and food and a lovely pool. Also has a modern gym and free parking. What's not to like?
23 October 2013
Rated 4.0 out of 5.0 by Robbo1961 Poor Reception Service
Virtually always have to query my bill upon checking out. The staff seem to take ages to sort out the mistakes. My employer pays for the bed and breakfast, and of course I pay for extras but time and again they get it wrong.
My suggestion would be for the night receptionist to check the bills and have them ready for checking out.
20 October 2013
Rated 5.0 out of 5.0 by DaveG30 Haydock Stay
Hotel was fine as always, however I was in a room with twin beds instead of a double bed. Bit disappointing.
20 October 2013
Rated 4.0 out of 5.0 by Moo1 Excellent staff
The staff at the hotel provide excellent service very friendly and willing to help.
This compensates for the shabibness of the rooms which require updating.
Rooms require updating, looking shabby around the edges.
Shower not very powerful in the room i was given.
Providing free internet would also be beneficial.
15 October 2013
Rated 4.0 out of 5.0 by TerryJH Breakfast Service
The food at buffet style breakfasts is normally 'not hot'. This was great. Staff were positively asking if they could help & if everything was ok....which it was. Great attitude!
10 October 2013
Rated 4.0 out of 5.0 by Zoe17 Reasonable
Some confusion on whether I had paid my bill or not between reception staff (I had) but sorted fairly quickly. Rooms rather dated but clean.
09 October 2013
Rated 4.0 out of 5.0 by Lizzie61 Comfortable
The advance purchase rate was excellent value. The gymn and pool were a bonus.
I asked for a quiet room and got one - on the top floor in a corner. Sometimes, you get the feeling in other hotels, that despite the request, you are just allocated anywhere.
Lovely comfy bed with a choice of pillows.
09 October 2013
Rated 5.0 out of 5.0 by Debbie1972 Relaxing atmosphere after hard days work
Excellent staff . Very pleasant atmosphere. Evening buffet makes a nice change from the standard menu
08 October 2013
Rated 4.0 out of 5.0 by caergeiliog NO CHANGE
Always great ! -
Great staff, great food, great bedrooms, great location - why would you want to stay anywhere else!
07 October 2013
Rated 1.0 out of 5.0 by Suitandtie Awful room
The lobby and bar area looked quite good but that was as good as it got. I was 'upgraded' to a family room that was very tired. Bathroom was tiny and very shabby. The room was in serious need of refurbishment in my opinion. Thankfully I was only staying for one night. I will not make the same mistake again.
05 October 2013
Rated 1.0 out of 5.0 by Malkymerc Wi fi
Price of wifi was terrible
In this day and age I don't expect to pay £ 16.00 a day for wi fi
Hotel was good but I won't be back
I need wi fi but not prepared to pay these prices
04 October 2013
Rated 5.0 out of 5.0 by may60 lovely room great bed very relaxing
stayed here to go to haydock races everything was 1st class room .staff very polite cheery and most helpfull only complaint drinks way too expensive over a tenner for double vodka n coke do yourself a favour drop drink prices and you have a five star establishment
03 October 2013
Rated 1.0 out of 5.0 Regular
I am a regular to this hotel and stay every week at least 2 nights because other colleagues are at the same hotel.
Despite being a platinum member I have not been upgraded in 2013, my colleagues get regularly upgraded. Their appears to be no system to make sure peoples loyalty is appreciated and spread out the available exec rooms.
They have began cutting the grass at 7:30, they knock on the doors to service your room at 7:45, the bar is often out of stock.
This week they have put me in a disabled room, admittedly it seems as though there was an error in the booking but after staying here weekly for 3 years I would have hoped the staff would know my preference.
Simple things go along way sometimes, other holiday inns offer exec packs if no upgrades are available, this often means a bottle of water and a kitkat but even that seems beyond the line that this hotel will cross to reward loyalty.
01 October 2013
Rated 4.0 out of 5.0 by slightlydisatisfied1 comfortable stay
Staff as usual excellent hotel rooms are a bit 'tired' but clean
29 September 2013
Rated 5.0 out of 5.0 by Nige1 Great Hotel with Amazing staff
During the course of my work I stay away quite a lot at various hotel groups and locations around the country.
I never normally write a review , however I felt that I should on this occassion.
Check in was smooth and I was greeted with a huge smile and willingness to help.Nothing was too much trouble.
This continued throughout my 3 day stay be it in the bar , retaurant or gym.
If all establishments had staff like this then nobody would ever be able to complain.
Please share your secret to other hotel groups.
I will most definately be returning.
13 September 2013
Rated 1.0 out of 5.0 by A5hley Worse than my last visit
This hotel is poor at best. My room had lots of blue bottle flys. There was also a foul odour through out the corridor. It is a tired hotel in general.
The service is a little lapse I had to wait 30 mins to get served at dinner, I had to ask three times for tea at breakfast.
08 September 2013
Rated 1.0 out of 5.0 by Mondy27 Disappointing exprience
Checked in on a Sunday and were given a room overlooking a dirty roof on floor 4. We questioned this as it was a large hotel with very few guests at that time. We were told the housekeeper allocated the rooms and they only clean a minimum amount of rooms on a Sunday. It appeared that most other guests were also allocated rooms on the 4th floor. As Platinum members, we expected a room with a better outlook. Bar staff were friendly and provided good service.
Breakfast was cold. We told the waitress and the Chef replaced food but he should have been checking this regularly and not leaving it to guests to complain first. Our conclusion is - don't visit this Hotel on a Sunday.....
06 September 2013
Rated 5.0 out of 5.0 by mummyandjack inpressed
good sized room, fabulous pool, excellent reception staff, very enjoyable stay!
04 September 2013
Rated 4.0 out of 5.0 by Couldbebetter Good, but could be better!
Stayed 5 nights in total
Good - The Hotel and its facilities were very good
Reception staff very attentive.
Bad - Drinks and food were quite expensive.
Forgot to put up the 'do not disturb' twice, and next morning
the cleaning staff knocked on our door at 8.45 am. They could
have waited till at least 10.00am. They just wanted to clean
asap and get off I think. But when I did put the do not disturb
sign out, one cleaner was chatting to another whilst another lady cleaned the opposite room, she stood loudly chatting away in the doorway for 20 mins.
There was two wedding receptions in the time we were
The first one was reasonably fine but one guest/reveller in his 50's, it was teatime, he was laid out in the 'bar area' full length on a bench seat and fast asleep. The staff left him there.
The second wedding though left a little to be desired too, as at 12.30 am there was a commotion in the corridor followed by giggling fits, as several ladies were trying to assist a young guy who was quite incapable of standing on his own to feet. After putting up with the noisy banter for 20 mins, I resolved the situation politely myself.
Overall the stay was good, but could have been a good deal better!
I would recommend this hotel had the staff been more attentive to detail and ensuring good standards are maintained.
03 September 2013
Rated 5.0 out of 5.0 by jojoellabella great value, great service
Staff were so friendly, clean rooms, great food, excellent value for money :)
26 August 2013
Rated 4.0 out of 5.0 by R3UTD Good experience
Always a good experience here. Good Gym, service is good, reception really friendly. Maxine on reception who's training epitomises the professionalism of this hotel.
24 August 2013
Rated 5.0 out of 5.0 by JEDM Superb Staff
I stay in many hotels around the country / world as i'm a paralympian as I compete. I was competing in Wigan for the British Championships and the level of customer service that my team and myself received was exceptional. A man called Brian who works in the dining room was the most pleasant and lovely person I have come across. I'd love to find the email address for this hotel so I could thank him and all the staff. The facilities were outstanding and level of comfort in the room (including space for wheelchairs) was second to none. I would recommend staying here to everyone
23 August 2013