Rated 3.8 out of 5 by 135
Rated 1.0 out of 5.0 by j6llo Holiday Inn Manchester West
This Holiday Inn was certainly the worst I have stayed in. In terms of value for money there are a lot better options for the same or lest cost.
The rooms are tiny with tired looking facilities. The Bed linen was also tired and I had to ask three times to have my bed made differently.. The bottom sheet was not tucked in properly, there was little or no difference between firm and soft pillows and when the ridiculous habit of tucking the duvet sheet in on every side is added to this the result is the sheet comes out and you have to remake your bed or sleep in a mess. Not at all relaxing. If you can't provide more modern bed linen, get some better training for housekeeping.
Internet problems were the final straw. It's the 21st Century!!! get a decent provider that can provide a useable connection! Train your staff to offer the guest the chance to talk to your provider if there is a problem and if there is one that affects everyone at the Hotel try using modern technology such as texting to mobiles to alert guests. If that had happened I wouldn't have had to call reception to report it and having been told in a patronising manner that no one else was having a problem and then not been offered the chance to speak to the provider directly, I could have stopped wasting my time or checked out.
Final point..... put a warning on the phone that if you call reception you probably won't be answered, and if you continue to ring, after 25 rings the phone will just cut you off.
14 September 2014
Rated 5.0 out of 5.0 by MD69 Restaurant staff could do better
Whilst my overall stay at the hotel was good, and I would stay again, the restaurant and bar staff would benefit from extra training. Considering my wife and I were the only people in the dining room for dinner, the waitress had trouble understanding what drinks we requested (English was her primary language). After our night out in Manchester, we returned to find the bar open, but not staffed and we needed to contact reception to get someone to serve us.
10 September 2014
Rated 2.0 out of 5.0 by zxmike Not to usual IHG standard
I am an IHG Gold Club member and stay in a fair few IHG properties. With an office in Manchester I stay in the area regularly. My first 3 choice IHG hotels were full so I decided to try this one mainly because it had aircon. That was about the only plus. The bathroom ceiling had obviously had a major and poor quality repair at some point and when the grout in thr tiles goes from white to shades of grey and yellow in places, youre thinking do I really want to stand in that shower. ! Now I understand why this place is often so cheap.
07 September 2014