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Rated 4.2 out of 5 by 350 reviewers.
Rated 5.0 out of 5.0 by Bad sleep Bed was not comfortable for sleeping and pillows were flat. September 1, 2015
Rated 5.0 out of 5.0 by Great staff with excellent services Usually most of the hotels are well structured and having good facilities. The facilities and the staff at Holiday Inn Chicago Matteson Conf Ctr is excellent . I enjoyed my stay over there and I highly recommend this hotel. August 28, 2015
Rated 5.0 out of 5.0 by Great Staff I had a great weekend with my family! The staff was great ... Jessica,Mauricio and Jesus were extremely nice and helpful! I would definitely recommend this property to others! August 26, 2015
Rated 5.0 out of 5.0 by Close to family and comfortable This hotel is very close to family and comfortable. Can relax and enjoy stay. Everything works great. August 26, 2015
Rated 5.0 out of 5.0 by Service Checking in was easy, and the front desk personnel were accommodating. The service was as expected, and the staff was kind and helpful. The food was priced well, and presented in an attractive manner as well having a good flavor. August 24, 2015
Rated 1.0 out of 5.0 SHAKE DOWN A friend got sick and some vomit got on the bedding on only 1 of the beds but the hotel charged me to replace both beddings. The hotel manager and assistant general manager assured me that they would send me pictures that they had taken and look into the fact of how both beddings were damaged. Needless to say that I never heard from them again. Because of this poor customer service I will never stay at another Holiday Inn property and I will make sure that none of my work associates, family or friends stay at any of your properties either. It wasn't the charge of $154 to replace the bedding as much as the laziness to get the bedding cleaned and the principal of charging me for two sets of bedding when only one set had been in need of some cleaning not total replacement. August 24, 2015
Rated 5.0 out of 5.0 by welcoming staffs The staffs were very attentive and pleasant. It was a pleasant experience at this hotel August 20, 2015
Rated 5.0 out of 5.0 by Best times at this hotel I just love the staff and rooming at this location! I always have a wonderful time visiting. August 20, 2015
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