Rated 4.3 out of 5 by 362
Rated 5.0 out of 5.0 by Terry2015 床铺舒适，交通方便
25 January 2015
Rated 4.0 out of 5.0 by Fred96 Great hotel
We had a suite for a 3 day stay in Melbourne. This is a great hotel because of its location - close to the transfer station for the airport and very central for all of Melbourne's attractions.
23 January 2015
Rated 2.0 out of 5.0 by Angie&Wayne beyond disappointed
I frequently visit holiday inn hotels on my travels, and this has to be by far the worst I've visited. The only positives were the reception staff who were beyond amazing, the breakfast, and the sauna.
I stayed in January with my husband, and we were disappointed. The bed was so uncomfortable, we both had a sore back after 1 night. The bathroom was so dated, and really needed a pick me up. And some of the staff members needed training in how to treat people with respect.
We had an incident with a breakfast staff member who was beyond rude to my husband and I on 3 different occasions within 20 minutes. We addressed this with management and were very pleased with how it was handled. So thank you Conrad.
Sadly, this wasn't our only negative. Our room was cleaned by housekeeping, and it looked very nice. Apart from the fact they had put a wet roll of toilet paper on the holder. What a surprise this was!!
If it wasn't for the kind and welcoming reception staff, especially Paul, we wouldn't have wanted to stay at all.
22 January 2015