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Rated 4.2 out of 5 by 264 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great services My family visited Melbourne from Oct 25 to 27. We have three rooms. The rooms are clean and tidy. The location is excellent and next to the casino and business centre. You neeed few minutes walk to train stations and the stop of City Circle train. We love the breakfast. They provided car parking too. The staff of front desk are friendly and helpfull. We will stay here in next Melbourne trip. 31 October 2013
Rated 4.0 out of 5.0 by Enjoy a Birra! This was our first stay at the Holiday Inn on Flinders. The Hotel is located a very easy walk from Southern Cross Station where the skybus also happens to pull up. Having made platinum the week my stay I emailed the hotel to ensure that my new status was recorded, it didn't seem to work, even after confirming my booking showed Platinum just after checking inn the hotel attempted to charge me for Internet usage at Check Out. The floor to ceiling windows are great for people watching and watching the trams go by outside, the work desk complete is also well placed and includes a lamp with two USB ports to recharge your devices. Bed and selection of pillows is very very comfortable. The shower over bath could probably use an update but apart from that the room was very comfortable. The restauraunt downstairs is a great place to grab a beer and watch the world go by if you can snag the stools in front of the curved window. Would definitely stay here again when in Melbourne, but may also consider the Crowne Plaza just up the road. 25 October 2013
Rated 4.0 out of 5.0 by Nice beds, rooms, location and friendly staff Nice beds, rooms, location and friendly staff. good location 25 October 2013
Rated 4.0 out of 5.0 by Convenience and staff The Holiday Inn suits me well for location and access, staff service, and reasonable cost. I stay regularly. 23 October 2013
Rated 5.0 out of 5.0 by Awesome Stay We had booked for our 3 night visit at another hotel, however had a terrible first night so I rang the call centre at 5.30am to see if there was rooms available at the holiday inn, in my luck there was. My husband and I had taken our first trip away from the kids in 17 years so we were looking for a nice weekend away from it all. Upon arrival the staff made us feel at home. The room was fantastic, King Size Bed, comfy couch to sit on and an amazing view out our window which in melb is hard to get as there are so many buildings. It is a stones throw to the bus station if your catching the sky bus to your hotel. All in all it was a very good visit and I will be returning with my family for sure! 23 October 2013
Rated 3.0 out of 5.0 by Functional and accomodating Furniture and fittings are a little run down. No Foxtel channels which was disappointing! 21 October 2013
Rated 4.0 out of 5.0 by Comfortable Comfy beds and pillows. Good service and great breakfast. Apart from a stuff up when checking out, leading to us having to source additional funds to pay our bill due to the motel placing a hold on our funds, it was a pleasant experience. 20 October 2013
Rated 4.0 out of 5.0 by Excellent hotel Enjoyed our short stay. Breakfast was really good and a great way to start the day off. Staff were very nice and helpful. Would highly recommend this hotel. 16 October 2013
Rated 4.0 out of 5.0 by Great Service, Excellent Suite Upgrade Arrived early Saturday morning and checked in quiet quickly as we had commitments, as we arrived in our room we found out that someone else had checked in to the same room the night before. Staff at reception in the morning shift were quiet apologetic about it and very professional and offered us a suite upgrade for the inconvenience. Can't say the same for the previous shift that i assume forgot to record that someone else had checked in the night before. Other than that we have stayed at various Holiday Inn around the country and this one has been the best overall experience so far. Bistro was great and the service specially the attention to our kids was great my wife really liked the way our children were welcome to the hotel, that's something very few hotels do when you are with children. 09 October 2013
Rated 4.0 out of 5.0 by Great location with helpful staff This hotel is a short walk to Southern Cross Station, small supermarkets and loads of tram stops. The outdoor swimming pool is comfortably heated and a relaxing spot on a sunny day. The business office allows you 30 minutes free internet access and a fast black and white printer. Managerial staff know how to treat customers and staff are friendly. 09 October 2013
Rated 4.0 out of 5.0 by Great Custoer Service Had an overnight stay and the staff went out of their way to provide great service. The room was comfy and quiet and great location - I'd stay there again in a heartbeat! 07 October 2013
Rated 5.0 out of 5.0 by Surprise birthday cake for my son Umair! Thanks Hayley.. We stayed three days at this hotel and really felt comfortable and homely. When we arrived at reception for check in. Umair told Hayley about his birthday and then we went to zoo. When we came back, there was a surprise cake for Umair in the room. We were very happy but Umair was very excited who became attached to Hayley, whom he called 'lady'. This was one of his best stays in the hotels so far after Holidays Inn Suva Fiji (we have travelled all over the world and stayed in at least 120 hotels). Excellent breakfast, perfect location, professional staff, good housekeeping Thank you all especially Hayley as Umair still remembers his 'lady'. 05 October 2013
Rated 5.0 out of 5.0 by Very comfortable bed and room. This was our second time at this hotel and we were very happy with everything. The staff were very helpful and obliging. We enjoyed the breakfast. We did note, however, that the carpet in the restaurant requires replacing as it is a little worn and had quite a few stains. 04 October 2013
Rated 5.0 out of 5.0 by Affordable family getaway We found our stay to be perfect for us, with quiet cosy rooms, we were well rested. Awesome buffet breakfast, we were well fed. Close to Southern Cross Railway Station, we were able to take a break between activities and recharge. The rooms were clean, well presented with nice towels and linen. Recommend for families of young children. 30 September 2013
Rated 4.0 out of 5.0 by comfortable bed , good location~ this hotel located in CBD , very close to South Cross Station. The bed is super comfortable . when i check in at the early morning , the staff give us the room immediately , so we can take a rest and do not need to wait for the formal check in time , that's great~~ 30 September 2013
Rated 5.0 out of 5.0 by Great location and service The Holiday Inn on Flinders Lane is an ideal location, take a tram close by to Federation square, short walk to the Crown casino or enjoy the walk along the Southbank. The staff are friendly the hotel rooms are comfortable and the value excellent. 29 September 2013
Rated 5.0 out of 5.0 by Consistently good quality. As usual IHG hotels provide top quality, comfortable and consistent accommodation and services. We have used them all over the world and they have never let us down. 27 September 2013
Rated 5.0 out of 5.0 by Great Service I recently stayed at this hotel with my fiancée travelling to Melbourne with another couple for the weekend and we were all surprised and pleased by the service we received. The staff were beautiful with friendly and helpful attitudes at every encounter and the room was clean and comfortable within walking or tram distance to everything Melbourne had to offer!So happy we chose to stay at this Hotel. 25 September 2013
Rated 4.0 out of 5.0 Location & Services good Location: Located at the city of Melbourne, convenience to walk around. Services: In general, the customer is quite alright. 24 September 2013
Rated 1.0 out of 5.0 by terrible service and lack of care Was given a late checkoht, however the cleaning staff came barging into the room as they didnt bother to check with reception. Complaint fell on deaf ears with management 23 September 2013
Rated 5.0 out of 5.0 by Flawless Service The service was flawless and one of your staff, Hayley, made a call just to ensure that everything was going well. I'll be there again next time I'm in Melbourne. 23 September 2013
Rated 5.0 out of 5.0 by Good service My husband and I stayed for my birthday weekend and our first trip to Melbourne. The staff were very friendly and helpful, suggesting places and restaurants to visit. The duty manager, Becky, was especially helpful, helping us to arrange at short notice a chauffeured car to drive us around the city for my birthday. All the staff seemed to be happy to be at work, which is a good thing to see. 18 September 2013
Rated 5.0 out of 5.0 Excellent stay Overall experience was excellent; room was clean, spacious and well presented, staff very helpful & food/restaurant of excellent quality. Excellent location, central to city and easy walk to Southbank, China town etc. Lovely relaxing weekend. 12 September 2013
Rated 5.0 out of 5.0 by excellent front desk service I stayed here upon my arrival in Melbourne on the 21st of August, and again from the 23rd to the 30th of August. I had gone up with my family to Mount Buller on the 22nd. The hotel graciously allowed me to store my luggage with them while I was in Mount Buller. One o the front desk staff, Hayley was especially helpful and went out of her way to help us contact the company for our bus trip. There was a power failure on the 29th night. Again, the staff handled the situation very professionally and calmly, ensuring that everyone was in the lobby before the emergency lighting went out. They also kept the guests updated regarding the progress. 08 September 2013
Rated 5.0 out of 5.0 by Lovely clean room and comfortable bed We had a great stay at the holiday inn ,lovely room and very nice staff. 06 September 2013
Rated 5.0 out of 5.0 by great location excellent breakfast We arrived to a blackout , but the staff were very efficient and organised , always very friendly and helpful . the room was very comfortable , the shower haed could have been better , but overall nothing was any trouble the breakfast in the hotel really worth the money if you like to start your day with a good start , everything you could want . and the location to southern cross station and the tram line great very happy value for money . 04 September 2013
Rated 4.0 out of 5.0 by Great Staff As usual the staff are fantastic at this hotel. Polite, friendly and helpful. 02 September 2013
Rated 4.0 out of 5.0 by Good food, great service My recent stay in Melbourne was helped along by this hotel. The room was neat and tidy (city view) - the bed was more comfortable than most hotel beds and the choice of pillow comfort was a nice touch. The restaurant on the ground floor was very good, with all meals meeting expectations. The service provided was excellent - from reception to wait staff. Would stay there again.. 27 August 2013
Rated 3.0 out of 5.0 by Expensive Newspaper in the morning not delivered 20 min waiting time for two friend eggs at 0930 am in the restaurant at breakfast Breakfast buffet is just poor no proper cheese and cold cuts available nor decent bread Internet wireless did not work properly and I had to pay No room upgrade I am an ambassador level member, what for?? 25 August 2013
Rated 5.0 out of 5.0 by Great Service The staff were very good and the hotel offers great value and great customer service 25 August 2013
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