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Rated 4.3 out of 5 by 284 reviewers.
Rated 4.0 out of 5.0 by Great Custoer Service Had an overnight stay and the staff went out of their way to provide great service. The room was comfy and quiet and great location - I'd stay there again in a heartbeat! 07 October 2013
Rated 5.0 out of 5.0 by Surprise birthday cake for my son Umair! Thanks Hayley.. We stayed three days at this hotel and really felt comfortable and homely. When we arrived at reception for check in. Umair told Hayley about his birthday and then we went to zoo. When we came back, there was a surprise cake for Umair in the room. We were very happy but Umair was very excited who became attached to Hayley, whom he called 'lady'. This was one of his best stays in the hotels so far after Holidays Inn Suva Fiji (we have travelled all over the world and stayed in at least 120 hotels). Excellent breakfast, perfect location, professional staff, good housekeeping Thank you all especially Hayley as Umair still remembers his 'lady'. 05 October 2013
Rated 5.0 out of 5.0 by Very comfortable bed and room. This was our second time at this hotel and we were very happy with everything. The staff were very helpful and obliging. We enjoyed the breakfast. We did note, however, that the carpet in the restaurant requires replacing as it is a little worn and had quite a few stains. 04 October 2013
Rated 5.0 out of 5.0 by Affordable family getaway We found our stay to be perfect for us, with quiet cosy rooms, we were well rested. Awesome buffet breakfast, we were well fed. Close to Southern Cross Railway Station, we were able to take a break between activities and recharge. The rooms were clean, well presented with nice towels and linen. Recommend for families of young children. 30 September 2013
Rated 4.0 out of 5.0 by comfortable bed , good location~ this hotel located in CBD , very close to South Cross Station. The bed is super comfortable . when i check in at the early morning , the staff give us the room immediately , so we can take a rest and do not need to wait for the formal check in time , that's great~~ 30 September 2013
Rated 5.0 out of 5.0 by Great location and service The Holiday Inn on Flinders Lane is an ideal location, take a tram close by to Federation square, short walk to the Crown casino or enjoy the walk along the Southbank. The staff are friendly the hotel rooms are comfortable and the value excellent. 29 September 2013
Rated 5.0 out of 5.0 by Consistently good quality. As usual IHG hotels provide top quality, comfortable and consistent accommodation and services. We have used them all over the world and they have never let us down. 27 September 2013
Rated 5.0 out of 5.0 by Great Service I recently stayed at this hotel with my fiancée travelling to Melbourne with another couple for the weekend and we were all surprised and pleased by the service we received. The staff were beautiful with friendly and helpful attitudes at every encounter and the room was clean and comfortable within walking or tram distance to everything Melbourne had to offer!So happy we chose to stay at this Hotel. 25 September 2013
Rated 4.0 out of 5.0 Location & Services good Location: Located at the city of Melbourne, convenience to walk around. Services: In general, the customer is quite alright. 24 September 2013
Rated 1.0 out of 5.0 by terrible service and lack of care Was given a late checkoht, however the cleaning staff came barging into the room as they didnt bother to check with reception. Complaint fell on deaf ears with management 23 September 2013
Rated 5.0 out of 5.0 by Flawless Service The service was flawless and one of your staff, Hayley, made a call just to ensure that everything was going well. I'll be there again next time I'm in Melbourne. 23 September 2013
Rated 5.0 out of 5.0 by Good service My husband and I stayed for my birthday weekend and our first trip to Melbourne. The staff were very friendly and helpful, suggesting places and restaurants to visit. The duty manager, Becky, was especially helpful, helping us to arrange at short notice a chauffeured car to drive us around the city for my birthday. All the staff seemed to be happy to be at work, which is a good thing to see. 18 September 2013
Rated 5.0 out of 5.0 Excellent stay Overall experience was excellent; room was clean, spacious and well presented, staff very helpful & food/restaurant of excellent quality. Excellent location, central to city and easy walk to Southbank, China town etc. Lovely relaxing weekend. 12 September 2013
Rated 5.0 out of 5.0 by excellent front desk service I stayed here upon my arrival in Melbourne on the 21st of August, and again from the 23rd to the 30th of August. I had gone up with my family to Mount Buller on the 22nd. The hotel graciously allowed me to store my luggage with them while I was in Mount Buller. One o the front desk staff, Hayley was especially helpful and went out of her way to help us contact the company for our bus trip. There was a power failure on the 29th night. Again, the staff handled the situation very professionally and calmly, ensuring that everyone was in the lobby before the emergency lighting went out. They also kept the guests updated regarding the progress. 08 September 2013
Rated 5.0 out of 5.0 by Lovely clean room and comfortable bed We had a great stay at the holiday inn ,lovely room and very nice staff. 06 September 2013
Rated 5.0 out of 5.0 by great location excellent breakfast We arrived to a blackout , but the staff were very efficient and organised , always very friendly and helpful . the room was very comfortable , the shower haed could have been better , but overall nothing was any trouble the breakfast in the hotel really worth the money if you like to start your day with a good start , everything you could want . and the location to southern cross station and the tram line great very happy value for money . 04 September 2013
Rated 4.0 out of 5.0 by Great Staff As usual the staff are fantastic at this hotel. Polite, friendly and helpful. 02 September 2013
Rated 4.0 out of 5.0 by Good food, great service My recent stay in Melbourne was helped along by this hotel. The room was neat and tidy (city view) - the bed was more comfortable than most hotel beds and the choice of pillow comfort was a nice touch. The restaurant on the ground floor was very good, with all meals meeting expectations. The service provided was excellent - from reception to wait staff. Would stay there again.. 27 August 2013
Rated 3.0 out of 5.0 by Expensive Newspaper in the morning not delivered 20 min waiting time for two friend eggs at 0930 am in the restaurant at breakfast Breakfast buffet is just poor no proper cheese and cold cuts available nor decent bread Internet wireless did not work properly and I had to pay No room upgrade I am an ambassador level member, what for?? 25 August 2013
Rated 5.0 out of 5.0 by Great Service The staff were very good and the hotel offers great value and great customer service 25 August 2013
Rated 5.0 out of 5.0 by Holiday Inn on Flinders - Beautiful stay I had a very lovely experience at this hotel. The staff were delightful and polite. I was acknowledged by every staff person I came across, from the cleaners, to the restaurant and the wonderful front desk staff. I could not have asked for a more pleasant stay. As I was in town for a conference, my booking had been made by the organisation sponsoring me. The check-in was quick and easy and the room was fantastic. A desk with a nice comfortable chair and a bed that was great to sleep in. My only concern was the price of breakfast. I had dinner at the hotel and it was very tasty and filling. However, I opted to eat at a coffee shop down the lane as the price of breakfast was just a little too high for me. Had a full buffet breakfast been around $20 I would have accepted that. Regardless, I have to say I immensely enjoyed my stay at the hotel and will look forward to becoming a regular stayer next time I am in Melbourne. Thank you to all of the staff for making my stay comfortable and pleasant. 24 August 2013
Rated 5.0 out of 5.0 by Comfortable, convenient and well priced. Stayed 2 nights August 2013 for a combination of family and watching beloved AFL team lose. Convenient to Skbus (5 min walk), Etihad Stadium and a 10 min stroll to Southbank. As an IHG rewards member was given free breakfast - good buffet with egg station. Staff at reception welcomed me as a returning guest and were polite and efficient. Room was ready despite early check in (noon) and was clean and well presented. Good selection of pillows on king size bed. Some bathroom noise from adjoining room, otherwise quiet. Will return. Good hotel, will stay here again 22 August 2013
Rated 5.0 out of 5.0 by Happy Customer Excellent Hotel. Excellent Service. Excellent Room. Excellent Location, Excellent Restaurant. For all the years I have been staying there 7! it is great to see the same friendly faces in the staff. 22 August 2013
Rated 5.0 out of 5.0 by Staff topped off a wonderful stay. The room and food at the Holiday Inn, Melbourne on Flinders was very good but what made my stay Fantastic was the staff. They are amazing and a credit to their employer, nothing was too much trouble for them and they just went the extra mile to ensure they could accommodate my needs. thank you Amanda, Paul and Lola, I will be back in Feb 2014 because of your service. 19 August 2013
Rated 5.0 out of 5.0 by Great service The location was so central. The staff were friendly. The rooms were comfortable. 16 August 2013
Rated 5.0 out of 5.0 by great bed We always enjoy our visit to holiday inn. We know what we will get every time. comfortable Bed, clean and comfortable room, Good room service and a nice bathroom. Friendly staff help make our visit. well done guys, keep up the high standard 16 August 2013
Rated 5.0 out of 5.0 by Great hospitality!! A not to intelligent taxi driver drove off on me leaving ny large suitcase in the boot of his car. The concierge team went out of their way to assist me with locating my bag. I found it eventually! Above and beyond service rarely occurs these days but to your team at HI Flinders Street - Thank you!! 14 August 2013
Rated 5.0 out of 5.0 by Nice hotel The front desk were very pleasent and polite. They were able to make recomendations for services locally. I was upgraded to a large room that is a nice benifit of being Plat. Level. I was recognised at check in. The funishings, specifically the sofa, had an ugly stain and the hallways need refreshing as the paint and carpet are not fresh looking. The bed was comfortable and I slept well. 01 August 2013
Rated 1.0 out of 5.0 by Worst stay ever Worst treatment ever. As platinum member, I went to the hotel front desk on 22nd july to request for a room from 24th to 25th July.. I was told only on 25th. Then I was told on 24th that I can get a room for 700aud if I want to stay that night. During check in, I had my queue jumped by a lady checking out. The front desk lady still help her nonetheless. My room had a bag of rubbish left on the mini bar. It wasn't cleared by housekeeping. I stayed in intercon, crown, thailand n singapore late check out is usually at 4pm. But I have to check out by 2pm. So what's the point of being a platinum member. 31 July 2013
Rated 3.0 out of 5.0 by room comfortable room comfortable but small lift was pretty dirty. The sauna was a bad experience. Otherwise the staff was kind, helpful & professional 31 July 2013
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