Rated 4.3 out of 5 by 361
Rated 4.0 out of 5.0 by Fred96 Great hotel
We had a suite for a 3 day stay in Melbourne. This is a great hotel because of its location - close to the transfer station for the airport and very central for all of Melbourne's attractions.
23 January 2015
Rated 2.0 out of 5.0 by Angie&Wayne beyond disappointed
I frequently visit holiday inn hotels on my travels, and this has to be by far the worst I've visited. The only positives were the reception staff who were beyond amazing, the breakfast, and the sauna.
I stayed in January with my husband, and we were disappointed. The bed was so uncomfortable, we both had a sore back after 1 night. The bathroom was so dated, and really needed a pick me up. And some of the staff members needed training in how to treat people with respect.
We had an incident with a breakfast staff member who was beyond rude to my husband and I on 3 different occasions within 20 minutes. We addressed this with management and were very pleased with how it was handled. So thank you Conrad.
Sadly, this wasn't our only negative. Our room was cleaned by housekeeping, and it looked very nice. Apart from the fact they had put a wet roll of toilet paper on the holder. What a surprise this was!!
If it wasn't for the kind and welcoming reception staff, especially Paul, we wouldn't have wanted to stay at all.
22 January 2015
Rated 2.0 out of 5.0 by Bader ALOJAIMAN Bad Experience
I was shocked and disappointed about the issues I faced in this hotel.
Firstly, the late Check-In for the other room I booked for my kids as a family of 6 members. We arrived to the reception at 11:00 am (late morning) coming from a long flight and we expected a better welcoming especially I am a Platinum Ambassador.
Secondly, the shortage of staff was noticed and unreasonable since the moment we reach the front door which should be available to help with the luggage and show some responsibility.
Moreover, regardless the complimentary fruits which they did not provide, they even did not provide the water and one of the managers has advised me that the tap water is drinkable!
Finally, they have a lot to do to meet other of IHG procedures and attitude towards their clients. Also, they have to activate the loyalty program properly to attract the client and make him happy.
22 January 2015