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Rated 4.0 out of 5 by 47 reviewers.
Rated 2.0 out of 5.0 Visita a Holliday Inn Merida El trato por parte del personal del hotel , no fue agradable , se percibia la differencia en el trato desde que saben que hiciste tus reservacion con Puntos IHG , eso fue un "Pain Point" que no se borra... no se supone que al hacer reservacion con puntos el trato debe de ser igual o mejor ? ya que el usuario "yo" le he sido fiel a la marca Puedo hacer una mejora en el Diseño de Servicio si estan interesados ... 02 June 2014
Rated 5.0 out of 5.0 by Servicio de primera El botones me esperaba para recibir mi maleta y su actitud de servicio no dió margen a que le preguntara nada, en la habitación paso a paso me fue indicando donde estaba cada cosa, desde insertar la tarjeta para que funcionara el aire acondicionado, hasta dónde marcar para que se me brindara un costurero si era necesario. En recepción al llegar sucede que mi nombre lo confunden como apellido, lo considero normal, la recepcionista fue muy atenta y se me informó de todos los servicios que el hotel brinda con gratuidad. Gracias por todo. 01 June 2014
Rated 4.0 out of 5.0 by Paseo Buen hotel para descansar, muy practico por su hubicacion 28 May 2014
Rated 5.0 out of 5.0 by Un lugar para relajarse El personal me atendio excelente, mucha hospitalidad y buen ambiente, todos te atendian como si fueras un amigo de años, y era la primera vez que lo visitaba, durante la cena inclusive me llevaron a dar una vuelta por el bufette, excelente musica de saxofon en vivo, muchas gracias por todo, espero visitarlos nuevamente 23 May 2014
Rated 4.0 out of 5.0 by Ruido excesivo El aire acondicionado es muy ruidoso y no permite un buen descanso en el cuarto. El extractor del baño es todavía más ruidoso y su mobiliario viejo y con poco mantenimiento. 17 May 2014
Rated 4.0 out of 5.0 by Excelentes alimentos y atención en los resturantes y barras Excelentes alimentos, al igual que la alberca y los espacios abiertos y atención con calidez 24 April 2014
Rated 3.0 out of 5.0 by Need refurbish Must of the time when I travel to Merida, I stay in this hotel but time is making dents all around the building and services and a complete remodeling is in bad need. In my room, the A/C was unusable due to the noise and a faulty thermostat. The WiFi system sometimes don't connect at all. Staff is friendly and the front desk is very helpful. 03 April 2014
Rated 3.0 out of 5.0 by queja Hola. Me parece y me entristece que en hoteles Holiday Inn todavía se privilegie al turista extranjero sobre el nacional. Se notó en los concierges, en el personal de recepción pero en el restaurante los meseros y cajera se olvidan de los nacionales. La estancia del 21 al 22 en el restaurante prácticamente me atendí solo, de hecho tuve que ir yo a la caja a pedir la cuenta. Espero se haga algo 01 April 2014
Rated 5.0 out of 5.0 Muy buen hotel Tiene muy buena ubicación, el personal es muy amable, la comida es muy buena especialmente las bolitas de queso. La habitación olía un poco a humedad porque no tiene ventilación y el aire acondicionado. 25 March 2014
Rated 5.0 out of 5.0 by Great service, very kind staff. Staff was very helpful. The property has a very convenient location. The food is good. 16 March 2014
Rated 4.0 out of 5.0 Well located and quiet place to spend a few days This is the fourth time we stay at Holiday Inn Merida, and we found a small degradation in the staff capacity to answer our question as well as the breakfast is no longer at the top... the small famous cheese balls being diffrent every day !!! However we enjoyed the outside evening buffet and we keep a good experience with our stay. 17 February 2014
Rated 1.0 out of 5.0 Una mal por todas la demas excelentes. Buen día, desafortunadamente tuve una mala experiencia en el hotel de Mérida, para iniciar no tenia lugar de estacionamiento para los huéspedes porque había una boda en el hotel, después al registrarme se fue la luz y no llego hasta después de una hora tuve que subir siete pisos por las escaleras con todo y equipaje ya que el bell-boy no se encontraba disponible porque estaba apoyando en la boda; mi vehículo, se quedo fuera del estacionamiento del hotel y se atrevieron a marcarme a las 2:00am para decirme que ya había lugar para estacionarme, lo tome como una burla, pero en fin tan solo fue una mala por tantas experiencias excelentes que he tenido. Saludos. 17 February 2014
Rated 3.0 out of 5.0 Atentos al valet parking Hice mi checkout y me dirijí a mi auto para irme. Otro auto de otra persona estaba estacionado atras del mio. Los Valet no tenían ni idea de quien era. Como es posible? Se metió un auto de alguien y lo estacionó atrás del mio y nadie supo ni vio nada? ahora como me voy a ir? hasta que esa persona llegue sola y lo mueva? con ayuda del gerente del hotel y alguien de front desk durante 50 minutos y nadie sabia aun de quien era el carro. después de 1 hora y media de haber hecho mi checkout una persona salio del hotel, subió a ese carro que estaba parado detrás del mio, y se fue. por fin pude dejar el hotel. perdí 90 minutos. Muchas Gracias Holiday Inn. 16 February 2014
Rated 3.0 out of 5.0 by Cabello El cuarto que me toco tenía cabellos largos de mujer por todos lados incluyendo una bola de cabello en la basura... Intente pedí pañuelos desechables porque tenía alergia y no contestaron el teléfono y ya había hablado para quejarme del cable que no estaba funcionando osea que sí servia el teléfono. Tuve que bajar para pedirlos directamente... Pedí que me dijeran donde estaba la farmacia más cercana y me mandaron a 2 cuadras cuando cursando la calle hay una. Pero la comida es muy buena. 08 February 2014
Rated 3.0 out of 5.0 by El problema de casi todos los hoteles Me hospedo en diferentes hoteles y cadenas dos o tres veces al mes, y me he encontrado en muchos de ellos el mismo problema. Las Toallas; no se porque los hoteles, como la cadena Holiday inn no ponen atención en esto. Toallas deshilachadas, viejas, nada suaves. la comida: promedio en calidad y variedad, los mismos platillos que el promedio de hoteles de este tipo, pero más cara que el promedio. en una escala del 1 al 10 le pondría un 6 por estos aspectos, lo que los salvo fue la atención del personal y buen trato aún con que estaban al 100% 06 February 2014
Rated 4.0 out of 5.0 by Good Hotel Stay But With Annoying Problem We stayed at this hotel for 8 nights. The hotel is in a good location. The staff was courteous. A desk clerk whose name is pronounced Mitchell (but whose name is spelled a little differently) was very helpful and displayed a great attitude. The breakfast buffet had an extensive variety of food and was reasonably priced. The room was large, had a nice enclosed balcony, and had a large shower. This was a shower only type of room--it had no bath tub. The part of the bottom of the shower enclosure where the shower curtain was located only had an approximate one inch lip. The shower curtain was very short. From the bottom of the shower curtain to the floor there was an approximate 10 inch gap. The result was that each time each of us showered we would have to use the bath mat and a towel to remove a moderate amount of water from the bathroom floor. We had pointed out to a male staff member (not Mitchell) the short shower curtain problem on the first day of our stay. The male staff member told us he did not see this as a problem. So, we just put up with this annoying problem. 30 January 2014
Rated 5.0 out of 5.0 by Very Nice Stay Breakfast Bar was Excellent! Hotel is about a mile from downtown but a quick bus ride will get you there in 5 - 10 minutes. 19 January 2014
Rated 5.0 out of 5.0 by On vacations in Merida Personnel were kind and well proffesional trained. Rooms in good conditions and amenities was very good. Food is good in this place. 10 January 2014
Rated 4.0 out of 5.0 by the rooms are clean I only visited the hotel because I had to visit a Doctor for review and I enjoyed the stay in Merida I like to visit this Hotel because is near from all the places that I need to visit as like mall, restaurants, Hospital etc 09 January 2014
Rated 5.0 out of 5.0 by best ihg we stayed in on our 7 night Yucatán Christmas break Lovely polite, friendly greeting from the front desk team as well as a hand with bags from the guy who showed us to our room whilst explaining the hotel facilities and hours. Once to the room he quickly and efficiently showed us the aircon/key card power point. Asked if we had any questions before turning to leave, we of course gave him a small tip. What a great start. A single page letter from the reception personally welcomed us and advised the points earned for the booking, a couple of apples and some grapes in the room with a hand wrote welcome note. Beautiful room, lovely balcony, comfy bed, decent tv, no street noise, courtyard view, decent shower, coffee maker with decent coffee. Breakfast buffet was wonderful, varied, good quality ingredients, fantastic egg station and lovely pastries on table The lobby bar margaritas were the best tasting we had during the trip. The coated nuts and popcorn served with the drinks is a lovely tasty extra.The barman is a true credit to the hotel, his tireless and smiling efficiency is commendable as is his margarita making skills. You must try them. 05 January 2014
Rated 4.0 out of 5.0 Everything good except internet Excellent attention, clean rooms, but internet signal is poor in the room, signal is weak and very slow speed... Special mention to Ninive at front desk, so kind ans smiling all time, congratulations 02 January 2014
Rated 3.0 out of 5.0 by I asked for help and fixing problems, response was very slow or none I had two rooms for my family, room 232 the AC was reported to not to be working properly, they came in 5 days in a row never being able to fix it, I asked to switch rooms and they always said there were no rooms available Room 220 the phone did not work for 4 days In most areas the wireless internet kept failing on and off We had to wait for hours to get food service by the pool On the day of my check-out I was charged for breakfast on the previous day, I asked to see the signed check which they could never find, I am sure I never had breakfast at the buffet because it was always crowded and too expensive. 31 December 2013
Rated 4.0 out of 5.0 by Good hotel. The hotel has a very good location, just some feets away of Paseo Montejo. Rental cars, Tour buses, a famous supermarket and the well known "Calandrias" can be found just in front of the hotel. My wife and I spent two nights there and we liked the athmosphere and the service. As IHG member, we received fresh fruit and water bottles during our stay. 30 December 2013
Rated 3.0 out of 5.0 by dirty pool, poor service I´m sorry to tell you that our experience was very uncomfortable. when we ask for something we have to wait an hour or more to be atended. we went to the restaurant at 4 pm they said that the service was form 2pm to 5 pm and at 4:30 they started to clean up everything we couldnt eat dessert or drink water the same thing happened at breakfast, the pool the 3 days was dirty with cigarrets in it, at night a lot of noise i tinhk someting was under construction or something. the room wasnt clean and the coffe maker didnt work 31 October 2013
Rated 3.0 out of 5.0 by You need to improve You need to improve The room had a plastic bag in the floor when i arrived. The pillows smell awful. Also i asked for room service a salad had amaranto instead of sunflower seeds it only has 1 half of tomato cherry. The iron is old and stain. There are smaller hotels with better service. 27 October 2013
Rated 1.0 out of 5.0 by hotel viejo No servía aire acondicionado No servía Internet En recepción me pidieron que hablará a un 01 800 a reportar Internet, no es mi trabajo. No tenía puerta el closet 06 October 2013
Rated 5.0 out of 5.0 by Very nice As a platinum member, we were upgraded to a junior suite and it was just excellent! It was close to the pool (exit from the window of the room), had ample space and the hotel provided fruit everyday. Overall, this was just fabulous! 11 September 2013
Rated 5.0 out of 5.0 by Engineer Excelent experiance, I will recomended to averybody I know 07 September 2013
Rated 5.0 out of 5.0 by Great customer service I was very impressed with the level of customer service during my stay. The staff were friendly and accommodating (e.g., answered questions about travel around Merida and to airport, sent extra bottles of water to room). Staff at the front desk also spoke clear English, which made it much easier for me, a native English speaker who can only speak broken Spanish. The room was cleaned every day during my week long visit, and they always left a new bottle of complementary water. I was also impressed with the gym and pool area, which were well maintained (e.g., all treadmills and other machines were new and in working order, there were always enough gym towels). One thing to note is the distance of the hotel from the city center (about a 20-25 minute walk or short cab ride) - this is either a pro or a con, depending on what you prefer (the area around the hotel is quieter than the city center but there are fewer sites to see and options for eating/drinking). 05 September 2013
Rated 5.0 out of 5.0 by VERY WELL LOCATED TAKE VERY GOOD ATTENTION AT THE RECEPTION AND FOR ALL THE NEEDS I REQUIRED 30 August 2013
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