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Rated 3.9 out of 5 by 425 reviewers.
Rated 5.0 out of 5.0 Customer Service The customer service was awesome. Very welcoming. I would recommend the Holiday Inn to anyone who is in Miami. February 4, 2016
Rated 2.0 out of 5.0 by An old hotel We stayed here for one night following a flight from France, so we really didn't have very high requirements... Just a clean quiet room to crash in. Sadly this basic requirement wasn't met. The room was old. Like 1980s old. That's probably a bit of an exaggeration, but not by much. The carpet had a sticky spot, the hallway had the stink of really old smoke - you know, the kind of smell that lingers years after someone has smoked there. The hotel itself is non smoking, but that doesn't take away years of stink. The air conditioner randomly turned itself on and off, despite setting it to have the fan on all the time. Not the worst thing in the world, except when it was off, the noise of the planes landing and taking off came through very loudly- the AC did a good job of drowning that noise out when it would stay on... Which wasn't often. From a room appointment standpoint... It had an in room coffee maker, but management only supplied a single packet of coffee, and there was no place to plug the machine in without moving a 100lb desk out from the wall. The lighting was also harsh- who (other than discount stores) uses 5000k bulbs (think very harsh white light)? Granted, this last one is a nitpick, but it shows where the focus of this hotel is - to spend as little as possible, not focus on providing a good experience. I'm a priority platinum member, and try to route my business exclusively to IHG group. This hotel is not up to their normal standards... Not even for a holiday inn express. February 3, 2016
Rated 5.0 out of 5.0 by Pre-Cruise overnight stay We needed a place to stay the night before our cruise and this was very convenient with the free shuttle from the airport. We had to call for the shuttle after waiting about 50 minutes and then it came right away. The room was very nice and the bed was comfortable. The A/C was very loud but it blocked out the sound of traffic and airplanes. The restaurant was very nice for dinner and breakfast. We bought the package deal with room, breakfast and shuttle to the cruise port although the shuttle was almost an hour late picking us up due to "traffic". Make sure when you make your shuttle arrangement time with the hotel at check-in that the "tour desk" also knows as they didn't have us down on their list although the hotel did. I guess the hotel "package deal" has to pay the tour company for the shuttle service. The only flaw was after I took my shower and took the clean towel off the rack to dry off I noticed feces on the inside of the towel so maybe it was from a previous guest and the towel didn't get changed because it looked like it hadn't been used??? Otherwise, all was good and we will stay here again in June before our next cruise. February 3, 2016
Rated 3.0 out of 5.0 by Bus schedule Bus schedule needs to be adjusted to start running every half hour at 5:00 am. Had to leave hotel earlier than I wanted because of running every hour until 7am. February 3, 2016
Rated 5.0 out of 5.0 Excelente Un servicio de excelencia, nos recibieron muy bien, nos acomodaron y nos colaboraron en todo momento. Definitivamente volveria a hospedarme con ustedes. February 2, 2016
Rated 5.0 out of 5.0 by We would return Great welcome as we walked up to the desk. Very accommodating as we needed an early check-in. We appreciated the little snack we received upon check-in. Had dinner in their restaurant. Food was quite tasty. Interesting view of the city lights. We used the airport shuttle which was very quick and convenient. The only negative was the bathroom door banged into the front of the toilet. Very poor planning. Very awkward. Very inconvenient. All in all however, we would return. January 28, 2016
Rated 5.0 out of 5.0 by Staff All of the staff were friendly and prompt. Questions and concerns were addressed thoroughly. January 28, 2016
Rated 5.0 out of 5.0 by Came through when I needed them My flight was cancelled and I had nowhere to go. The hotel was able to find me a room at 10AM so I could put my kids town. The hotel was comfortable and in a great location for access to both the airport and major attarctions. January 28, 2016
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