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Rated 3.8 out of 5 by 227 reviewers.
Rated 3.0 out of 5.0 by In need of update We just stopped by for a night's sleep on our way from the Caribean to California. The location is near the airport but we were never able to find the shuttle to the hotel. Had to take a taxi. The facility has not been part of HI general refreshing of the brand. It looks old and worn. The bathroom was the smallest I have ever seen in a HI. The "Ambassador upgrade" was a joke. The noice level from the street was bad. One positive aspect: The top floor restaurant has a nice view. 22 January 2015
Rated 3.0 out of 5.0 by Poor shuttle service Pickup from MIA took more than 40 minutes. We waited, then we called at 45 minutes after the hour. We were told we would not see a van until 20 minutes after the next hour because the vans leave the hotel every half hour on the half hour. So if it's a 20 minute trip, why won't we see the 6:30 shuttle at 6:50? No intelligible answer. 22 January 2015
Rated 5.0 out of 5.0 by Bed I found the bed in the room I stayed in uncomfortable. I like the mattress to be soft. This mattress was way too firm for my taste. I did not sleep well. Other than that, everything else about the hotel and staff was excellent. 20 January 2015
Rated 5.0 out of 5.0 by Group at hotel The hotel was an excellent choice for my group. The biggest problem for me was that I was charged for my room when it was supposed to be a complimentary room since I had 27 rooms for that one night and an additional 10 rooms for Jan 18. I'm just returning from cruising with the group and hope my credit card has been credited with that charge. 20 January 2015
Rated 2.0 out of 5.0 by A disappointed Platinum member I have always enjoyed IHG properties, until now. The desk staff was excellent and courteous, as were the drivers. That is the extent of staff excellence. Many were rude, surly, and almost seemed to ignore guests. The internet was marginal when it was available, which was seldom. The room was musty, carpet thread bare, ceilings showed signs of leakage from above. It is an OLD property desperately in need of renovation. 19 January 2015
Rated 5.0 out of 5.0 by Very especial care with us I Wold like to thanks every staff of this Holiday Inn mainly the Mr. Ronald at the front desk. Thank you. 18 January 2015
Rated 3.0 out of 5.0 by BAD FOOD I WAS EN THE DINING ROOM, I HAD FETUCCINI ALFREDO, THAT WAS A PASTA HEAT ON MILK I AM A CHEFF IN SAN FRANCISCO, SHOULD TEACH THE CHEF HOW TO MAKE ALFREDO SOUCE OR JUST TAKE OF THAT ITEM FROM DE MENU 16 January 2015
Rated 4.0 out of 5.0 Great Service I cannot praise your staff enough! From the time we checked in to the time we checked out, they were all wonderful! George at the restaurant on the 9th floor was one of the best servers I have ever had! He is a wonderful employee and has such a positive and happy attitude. You are lucky to have him working for you! 15 January 2015
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