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Rated 4.1 out of 5 by 468 reviewers.
Rated 5.0 out of 5.0 by Miami In Style! What can I say .... location, location, location! I would not stay anywhere else while visiting in Miami. From the moment we checked in, staff could not do enough for us. Montana and his team checked in with us often to make sure we had no problems with the room, questions about transportation options or things to go see while in Miami. The room upgrade to the 8th floor with a view of the bay was just wonderful. We ate several meals at the hotel and were pleasantly surprised at the low prices & of course how wonderful everything tasted. We are planning another trip to Miami again soon and will be staying at the Holiday Inn Port of Miami - Downtown again. 16 December 2014
Rated 2.0 out of 5.0 by Mediocre Though the management team seems intent on making each guest's experience positive, they need to invest more to train their frontline staff. The attitude of the restaurant staff in particular was poor. The room cleanliness was disappointing....not cleaned well; had to ask for it to be properly and thoroughly cleaned. Bathroom smelled...had to request that it get deodorized. Overall, it was not the value I expected and would likely choose to stay elsewhere the next time. The location, however, is excellent. 16 December 2014
Rated 5.0 out of 5.0 by Excellent Hotel!!! We stayed 2 nights pre cruise and our stay couldn't have been better. The front desk staff was amazing!!! Our room was upgraded from a basic room city view to a large bay view room. The room was clean and very comfortable and the beds, pillows and bedding were amazing. Room service arrived fast and the food was hot and very good. Check out was easy and taxis were easily availably outside the front door. The location of this hotel is also wonderful. Across the street from Bayside and a quick 5-10 minute taxi ride to the cruise port. 15 December 2014
Rated 5.0 out of 5.0 by In front of Bayside Marketplace and American Airlines Arena. Great location very close to Bayside Marketplace and American Airlines Arena . Really nice room, large and clean, but no fridge and microwave . Breakfast and parking not included. 15 December 2014
Rated 5.0 out of 5.0 by excellent location The staff is helpful. Rooms clean. Best possible location near Bayside Marketplace and tours. Easy to get from airport to hotel with train/monorail. Buses and shuttle stop right in front of hotel. Parking a little expensive. 15 December 2014
Rated 5.0 out of 5.0 by Location, location, location! Great value My sincere thanks to all the staff, always very helpfull. The location is superb 14 December 2014
Rated 2.0 out of 5.0 by Nice but I've had better I am now able to review my most recent stay at the Holiday Inn Port of Miami Downtown, especially since I saw on another site, someone else from Trinidad and Tobago having the same problem I had on arrival on November 22nd. Makes me wonder what is going on there at check-in. I've become used to excellent customer service from the staff of this hotel and on this last visit, in particular, the impression was that recent additions to your front desk staff do not 'get', the customer service aspect of your business. That said, I'll like to thank the reservation staff for another pleasurable experience. The assigned room was well located with wonderful views and minimal disturbances. Thank you. 13 December 2014
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