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Rated 4.0 out of 5 by 379 reviewers.
Rated 4.0 out of 5.0 by Great location! I stay for the price and location. This is clearly an older hotel but the staff is very accommodating and friendly. Right across the street from the arena and Bayside which made shopping and eating easy. 15-20 minutes from the beach. The only thing is our restroom clogged up the day we left and parking will cost an additional $30 per night. Other than that I would stay again. 12 June 2014
Rated 5.0 out of 5.0 by Great view of port of Miami Staff was professional and efficient and helpful. Room was recently remodeled. View was amazing. Great location right across from Bayside which has great shops, live entertainment and food. Helped us make the most of our time in Miami, close to airport. Only con was paying for parking. 12 June 2014
Rated 1.0 out of 5.0 by I would not stay here again The hotel is outdated, not clean at all. I moved to intercontinental across the street the next day for little more money. 11 June 2014
Rated 4.0 out of 5.0 by Everything at the hotel was awesome My vacation was paradise me and my daughter so enjoyed our stay. We were located in a great area we were in walking distance of everything. I hope that if you are ever down in Miami you choose this Holiday Inn you will not regret it this is our home away from home we plan on making this trip every year now as our mother daughter trip had the time of our lives so enjoyed our stay thumbs up......We will see you guy again next year and again THANKS for everything. 10 June 2014
Rated 5.0 out of 5.0 by Decent value We stayed at the hotel before going on a cruise. It is a very clean, above average hotel. The food was above average. 07 June 2014
Rated 1.0 out of 5.0 by Dirty! Very dirty rooms, feet turned black, toilet ran unless you played with handle, sofa was stained, windows were filthy.... 06 June 2014
Rated 5.0 out of 5.0 by Pre-cruise stay nothing to say, have stated it all in my review. Hotel is close to cruise port 05 June 2014
Rated 4.0 out of 5.0 by Great location and excellent staff The location was perfect and had tons to do around the area. The staff was awesome and made the stay wonderful. For the price that I paid I would have like to see complimentary breakfast. Other than that I would recommend this property to others 05 June 2014
Rated 4.0 out of 5.0 by Great Service and Location Overall, the hotel is a good value. Everything was clean and common areas were very nice. Service was excellent. The rooms do need updating though. 05 June 2014
Rated 5.0 out of 5.0 by Enjoyed My Stay! Had apprehensions at first about staying at a Holiday Inn,(due to past experiences at other locations) however my apprehensions were laid to rest once I entered the doors at Holiday Inn Port of Miami. Wonderful friendly staff is a plus. 04 June 2014
Rated 2.0 out of 5.0 by thin walls Upon arriving to the hotel, the lobby was beautiful and appeared better than pictures seen online. At first the room appeared nice and up to date. First problem encountered was the water in the restroom. I could not get cold water. when I turned the sink on, (while my daughter was showering) the showered turned scalding hot and it was hard to get cooler. The outlets in the restroom did not work, I had to blow dry my head by the bed. The guests next to our room were so noisy, the walls were so thin, it sounded like they were in our room After an hour of dealing with it, I called the desk and they sent security. Needless to say security came and the guest was quite angry. After he left, we were frightened in our room thinking the guest would try to find out who had called. The beds were terribly uncomfortable, we woke up unrested. The front desk was nice enough to let us check out at 12. When we discussed the noisy guest, the front desk just said it was out of their control, they didnt appear to be concerned. 03 June 2014
Rated 4.0 out of 5.0 by Check in muy malo Como dije anteriormente, no fue bueno como atiende el personal a la noche. Llegue a las 2 de la mañana. 03 June 2014
Rated 3.0 out of 5.0 by Good hotel, good location, too cold This is a good hotel and location choice. It is very close to the cruise terminals. However, the hotel is very cold. The lobby and restaurant were kept very cold. According to staff, this is a decision by a manager who is always warm. Our room thermostat was set at 64. The thermostat would not stay at the adjusted temperature for long. 03 June 2014
Rated 5.0 out of 5.0 by Holiday Inn is the best! We stayed here for two nights pre-cruise. The staff was great - Bellman, Desk Clerk, Concierge, Waitress, Hostess; everyone! We had a King Suite on the ninth floor with spectacular views of the port and city. The location is very convenient for tours of the city, Everglades National Park and Biscayne Bay. We dined in the restaurant for breakfast each morning. We opted to order off the menu for each meal rather than eat the breakfast buffet. We usually do this as we think your food is more fresh and cooked to order. The food was very good. We also ordered food from the restaurant via room service for dinner each evening. The room service meals were hot and delicious as well! When we come to Miami again, we will choose this Holiday Inn to stay at. 02 June 2014
Rated 5.0 out of 5.0 by Excellent service. Good place to stay & excellent location. I want to recognize the excellent service of the following employees; Rommel, Noel, Jairo, Hugo. Restaurant: Marleen-waiter, Cesar- chef & Shaterica-hostess. All these persons contribute to make a very special stay & vacation. I plan to stay again at this hotel next year. I recommend this hotel. 30 May 2014
Rated 5.0 out of 5.0 by UNA ESTADIA PERFECTA Si Ud. viene a MIami para negocios ó para placer por favor a entrar a ese hotel. En la recepción esta Renata, Alejando y Christian más que listos para hacer todo lo posible que su estadia es una con bastante memorias. 30 May 2014
Rated 4.0 out of 5.0 by great location Perfect location for catching tours buses and boats! Would stay here again. 24 May 2014
Rated 5.0 out of 5.0 by Great service. We have stayed here twice. Both times the staff was wonderful. It is clean and the food is great. They have updated the lobby and it is very nice. The location is great since it is right across the street from Bayside. Also it is only a few minutes away from the Port of Miami if you are going on a cruise. I highly recommend this hotel. Also want to commend Chris and Berman for helping us locate our lost luggage. They were super. 21 May 2014
Rated 2.0 out of 5.0 by Dissapointed in Miami. First off, I like to say that I've stayed at this hotel for years when I'm in Miami and have had good experience's in general over the years. I normally book the same standard room rate and my status usually gets me an upgrade. The Staff really did try to accommodate my issues, but frankly I expected more. I get to the hotel and first spend 45 to 60 mins checking in because there are only two people at the front counter and they are dealing a a couple of tough customers. That started off the bad experience. Web Site says valet parking is $22.00 per night but the actual rate is $25 a night... Got to the room and it's right across from the ICE/Vending room so I get to hear ice falling all night... No Refer in room... Really? Even the Holiday In Express in most locations I've stayed in have refers! They offer and deliver one, but by that time I've already checked out. No work desk and ONLY 1 outlet in room! Free Internet! Not when you can't even connect to the server! Bottom line Not worth a DIME of the YES $XXX.XX Dollars I spent this one night. I ended up leaving early and checking out the next day when I was originally supposed to stay 4 nights... By the way for half of what I paid I stayed a competitor in a suite with ocean view, free working internet, and balcony! I know this is just complaining about not getting an upgrade... but when you spend 100+ nights a year in IHG brand hotels, I expect a higher level of service. 20 May 2014
Rated 5.0 out of 5.0 by Ideal jumping off point for Norwegian Cruise LInes We were more than pleased with this hotel, from being met at our cab by the doorman, to Noel on front desk who had upgraded us to a corner suite; to the lovely evening dinner and breakfast before leaving on our cruise. Our stay was just about perfect. 14 May 2014
Rated 4.0 out of 5.0 by Good place to stay before a cruise Hotel was nice and staff friendly. Food was decent tasting and fairly priced. Right across street from Bayside. Had live music and good drinks, good shopping. They do not offer transportation from airport or to the port, you must get a taxi. 14 May 2014
Rated 5.0 out of 5.0 by The Staff Makes the Difference These days it seems like there is a restaurant and a hotel on every street corner and while the Holiday Inn Port of Miami offers a great location, clean spacious rooms and an unbeatable location, it is the staff that make this a friendly place to stay. From the valet attendants to the bell, housekeeping and front desk staff, every one at this hotel seemed to go out of their way to be friendly, attentive and very helpful. A special shout out to Chris on the front desk who went over and above to find us the perfect room. I did not encounter anyone who did not acknowledge me with a greeting and a smile. This place is THE place to stay when visiting Miami! 13 May 2014
Rated 5.0 out of 5.0 by Prefect This was the best hotel for my mum, walking distance, bus ride to the beach, it was awesome and did not have to worry about her being bored, especially her view from her room. The down fall was the lift upgrade, but yet it was still magically for her and will definitely stay with you again in a few months from UK. 11 May 2014
Rated 5.0 out of 5.0 by Great location - great staff - great restaurant! We stay at Holiday Inn, Port of Miami, whenever we cruise from Miami and always spend a few days before and after to shop and enjoy the city. The proximity to shops, the Bayside Marina and some great restaurants is amazing. Having stayed at the hotel several times it feels like we're "coming home" as the front desk staff and concierge remember us. The hotel staff are great and customer service is their top priority . They go out of their way to be helpful and assist the guests in any way they can. We wouldn't consider staying anywhere else. 09 May 2014
Rated 5.0 out of 5.0 by Will definately be coming back to This Hotel Next time I cruise Upon arriving to the hotel, the luggage handler was very nice and courteous. Check in was super easy. Our room was ready when promised. We had a room on the 6th floor facing the Bayside Marketplace and the Cruise Port. View was great. The windows needed to be washed though, they were dirty on the outside. I did not notice all the cobwebs in the rooms ceiling till I laid down to go to bed, there where a lot of little stringers just hanging from the ceiling over the one bed. The comfort of the beds was great I slept like a baby. Overall this is the perfect Hotel to stay at if you are going on a cruise. 07 May 2014
Rated 3.0 out of 5.0 by Elevator problems still Expect to wait 5-10 minutes anytime you try to use one of the 2 working elevators. Very minimal counter space in the bathroom is very inconvenient. 29 April 2014
Rated 5.0 out of 5.0 by Great Staff I Always choose Holiday Inn hotels not only for the great prices and comfortable ( and really spacious ) rooms but also because of the great service they provide. And this time at Miami wasn't different. The hotel has a great location, right across Bayside Marina and Mall, with a great variety of restaurants, stores, tours and sightseeing options. From the receptionists, to the concierge, Waiters and Housekeeping employees, every single one of them was respectful, ready to help, courteous. This is what makes me always choose Holiday Inn either for business or vacation purposes. 26 April 2014
Rated 4.0 out of 5.0 by Latest Stay at HI POM I usually stay at Holiday Inns when travelling, but of course I have stayed at various hotels as well. The HIPOM was my first experience in Miami and overall I enjoyed my stay. The staff was nice and did their best to make me comfortable however I was assigned an initial room with plumbing problems and it took over two hours for maintenance to respond. I called Guest Services and complained and asked for a refund because of my inconvenience. I was not given the refund but was offered another room plus additional points. I accepted the offer however the upgraded room had serious plumbing problems as well. This time I did not report it until the end of my stay. 24 April 2014
Rated 4.0 out of 5.0 by good recept and service we were very satisfate of the amability to recept ours luggages and the rapidity to call us a taxi. Think you 23 April 2014
Rated 5.0 out of 5.0 by Stay prior to cruise Overall great. Wish free coffee downstairs was included with the price. 23 April 2014
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