Rated 4.0 out of 5 by 403
Rated 3.0 out of 5.0 by vee77 too plain for me
Just a room bathroom nees remodeling smelt like they clean
With dirty water, we had ants the 2nd night, parking is horrible if u didnt park on their tiny lot u had to pay a much higher rate on lot next door the staff was pretty friendly tho too far from the strip
27 September 2013
Rated 1.0 out of 5.0 by Cruzer11 Dirty and Terrible Service
When I checked in, Montana greeted me with a smile, delightful personality and such respect that I was happy to have booked yoru hotel. Then, it went down hill..........
The bar tender had two men talking, full beers. Two young gals gathering their stuff and were about to pay the bill, and one other person who was also waiting to get a drink.
I waited more than FIVE minutes. It was the slowest service I have ever seen. Supposedly he had issues in the back room that only he could take care of, BEFORE getting me a drink. He, the bar tender felt for some reason that I needed to know all the jobs that he covers at the hotel, but clearly, I was not concerned and very thirsty to the point of NO patience. I forgot to ask for my drink in a tall glass. When I asked for a tall rather than the short he already made, the look was long and uncalled for. Then he puts my drink in a beer glass, which is much much bigger than a tall cocktail is. So, I asked him to put it in a wine glass. He stops, ask me which glass I want. Ya, I made him work hard for my drink but if the hotel had the right tall glass for a cocktail it would not have been so tough on him. Then, the worst of the first hour was to commence.
I didn't want to spend anymore time at the bar and gave him my FREE drink ticket of which he had an issue with because I ordered Grey Goose, and proceeded to tell me I could NOT take a glass, glass to my room. Serious? I am not about to drink any cocktail out of a plastic hotel cup!! Montana was specifically asked if my FREE drink ticket was good for Grey Goose and he replied favorably.
Why would a bar tender feel inspired to chase after me from leaving the bar? All because I want to take my cocktail to my room in a glass, glass? This policy needs to be re-evaluated. If someone drops the glass, it can be mopped up, it should never be a rule/policy that a guest can not drink their cocktail from a glass, glass, in their room at the midnight hour, especially after a four hour flight.
Then, I get to the room and had been given one next to the noisy elevator. i could hear it go up, and down, then up again. There was NO way I was going to be able to fall asleep with that noise, drink or no drink!!
I called to be moved and was NOT given a Queen bed, yet two twins. The floor in both rooms was dirty, the toilet ran, the cream was so hard it didn't even melt in my hot coffee the next morning and the man at the desk would not send anyone up to set the alarm in my room that was not set to the correct time, as I could not figure it out. He simply told me the wake-up call is enough. I wake up slow and know that one wake-up call is not enough especially after such a long day.
How more rude can your staff be? Again, if it wasn't for Montana's natural personality in making me feel welcomed from the onset, I would not have anything nice to say.
I am appalled at the chasing after me to obtain my GLASS and the fact that the front desk late night, after 1am, man told me NO, he was not sending anyone to my room to set the alarm.
TRAINING is needed in a large way at your hotel.
20 September 2013
Rated 4.0 out of 5.0 by FOXCENT PRE CRUISE STAY
My stay at the Holiday Inn Port of Miami was very nice.
The only thing that I will have to say is the ordor we smelled of sewarge (that is what it smellled like not sure if that was the cause of the smell) we smell it when entering and exiting the building... I do not know what the smell was from, I do know they said they had a leak previous to us coming in so I do not know if that was the cause of the odor or not. I absolutely loved the new update to the hotel and always LOVE LOVE THE POOL, meaning this is not our 1st stay here, we always stay here pre cruise and this was our 3rd time staying but 1st time since the remoldeling ....I did eat breakfast in thedinning area...It was OK...I do think the prices are a bit steep but I don't know if anything will be done about that. I had several other people in my group that ate down there more than once so maybe on that issue it may just be me.....The location is perfect with Bayview Marketplace right across the street and the port side view of the ships is Awesome.....A great location walking distance of a Walgreens, CVS and Mcdonalds along with nearby restaurants as well....
Overall I will give it an A - and only due to the smell/odor...
17 September 2013
Rated 3.0 out of 5.0 by ReviewbyPat Wonderful bar, mediocre rooms
Location prime for cruise departures as right across street from Bayside. The lobby and bar were beautiful. Staff and bartender were excellent. However the rooms were not as nice. Roaches in my daughters room put a damper on stay and will probably not return.
16 September 2013
Rated 5.0 out of 5.0 by Francesco65 Very confortable room, excellent position.
Room large and full of confort. Staff very kind and efficient.
13 September 2013
Rated 1.0 out of 5.0 by Biasotti Customer service was horrible and u willing to help
I was not happy. I got off a cruise at 8 in the morning and asked for an early ck in. They said they would call me when the room was ready and they never called. I showed up at 5 minutes to 3 and they almost didn't let me ck in when there ck in time was 3. I asked at this point, if we could get a late ck out the next day, cause I had a 7:00 flight the next day. Instead of looking at who was arriving the next day , I got u need to ck with us in the morning. Then u make me pay 12.00 for a parking space, I leave for dinner and then CAN'T GET BACK IN THE PARKING LOT!!! The security guard explains this to me as I arrive back at the hotel. Tells me I received a book FEOM CUSTOMER SERVICE, which I never received a book. The security guards were rude and very unhelpful. The parking area was run down and way to tight to park. The room was nice except the fact it took us an hour to open the bathroom door, because the toilet bowl seat was blocking the door from opening. The next morning we go down for a late ck out and the service rep says "ohhhh ssss sorry we can't have a late ck out" u couldn't tell me that the night before??? You wouldn't let me ck in the day before till 3? And I can't hang out till 2? I may never stay at a holiday in again after this experience.
08 September 2013
Rated 5.0 out of 5.0 by iferdi Great Hotel
My stay at the Holiday Inn Miami Port was great (too short), had an excellent time, room was very clean and comfortable. Would stay there again and again and also recommend friends and family.
07 September 2013
Rated 5.0 out of 5.0 by RFCA Excellent stay!
We have stayed at the Holiday Inn Port of Miami many times now, and we enjoy it very much. The staff are very friendly (we can feel it from the reservation process!), the hotel is very clean and breakfast is good. The hotel is in a brilliant location. We will definitely be going back many times, as we already call it home away from home. They know how to make our stay a special one.
07 September 2013
Rated 5.0 out of 5.0 by Hoogvorst Another enjoyable stay!
I absolutely love the location of this hotel. This hotel is convenient in location to my needs and enjoyment. There is a shopping mall directly across the street with just about everything for your enjoyment and shopping pleasure. There is also entertainment. You cannot go wrong staying at the Holiday Inn at the port of Miami. It is very close to the cruise ship terminal, about 7 minutes away and taxi is 10 bucks. The hotel stay was pleasant and the staff was very courteous and I will continue to stay there every time I am in Miami. By the way, South Beach is about 6 miles away.
06 September 2013
Rated 3.0 out of 5.0 by Mr23 Comfortable bed great staff !!!!
It was OK....Clean , nice AC, cute shops, and cool to hang out,
Good location , The only thing bad about it was ,
the slamming bedroom doors
Early in the morning and very late at night...
I couldn't relax , not fair..... It could've been better....
05 September 2013
Rated 4.0 out of 5.0 by EV74 Confortable Hotel
The roon was very confortable, but the restroom is very small . Staff is welcoming and helpful.
05 September 2013
Rated 3.0 out of 5.0 by CL47 Just average - parking terrible
First of all, this hotel is located in a very nice scenic part of Miami across from the port. Service in the hotel was good. Parking is terrible. You get charged $12/night for parking and it is first come, first served. If you are late to the lot or if it fills up they lock the gate and your done. Good luck finding other nearby parking that you feel safe at. I only wish the staff would have better informed me of the parking situation. Where to park when they are full would be a good start! Their lot is under construction right now so they should have a map of the recommended parking when they are full. Nearby parking is cash only and when trying to use the ATM in the lobby of the hotel it was down (argh). Now have to find another ATM, in the rain then get my car and come back to pick up my bags. Hotel Mgr. loaned me an umbrella and they brought my bags out when I returned (that was appreciated). Decided not to stay third night due to the parking issue.
03 September 2013
Rated 4.0 out of 5.0 by Dale5525 Great staff makes for a great stay!
We stayed here for several days before a cruise, and it was a perfect location. There is a good sized pool, and a great tourist market with shops and restaurants across the street for the family. There were also lots of restaurants and some shopping all within walking distance, or by taking the free air-conditioned Metro mover which stopped a block away. Housekeeping was a bit odd, sometimes not getting to the room until late in the afternoon, but the rooms were clean. Only double beds instead of queens, but the room and lobby had been completely redecorated. The best part of our stay was the service from the front desk and concierge staff. Edwin gave us great recommendations for trips around Miami, even giving us discount coupons to attractions. One front desk clerk (Valesca) even personally went to the floor my room was on and arranged with housekeeping to be sure my brother's room was next to mine - now that's service! We were also offered several choices of benefits as priority club members, which was appreciated.
31 August 2013
Rated 1.0 out of 5.0 by Donotstayhere14 Worst stay ever
This hotel had the worst service ever and I had the worst customer experience that I have ever had at an IHG property. While on vacation as I attempted to sleep I was greeted at 7am by the loud noise of a jackhammer on the roof of the hotel because they had a major water leak. I expressed my concerns with the supervisor on duty and she acted like it was my fault and did not even make the attempt to switch me rooms. Also during my stay at this horrible property I got stuck in their elevator. The customer service at this Holiday Inn was the worst that I have ever experienced. I will never ever stay at this property again and I will continue to tell everyone that I know to not stay there either.
31 August 2013
Rated 3.0 out of 5.0 No Parking
Don't have parking to put my car. this is the principal problem.
31 August 2013
Rated 3.0 out of 5.0 by mcwong Great location in downtown Miami!
Great location with best views of the seafront! It would be perfect if it can provide complimentary breakfast and shuttle transportation service to the airport and cruise terminals.
30 August 2013
Rated 4.0 out of 5.0 by GBrenson1 Great Alternative
This property is a great alternative for a good stay in Downtown Miami. The service is 1A and the rooms are fine.
29 August 2013
Rated 5.0 out of 5.0 by glogan Guest Expericene Review
We will choose this hotel the next time we are in Miami! Great location and my family was very pleased with the services!
Thank you keep up the good work!
God Bless your company!
29 August 2013
Rated 5.0 out of 5.0 by rgzt600 Nice hotel, a little old and spendy
Upon arrival, we were NOT greeted as Priority Club members nor helped with our bags until after we checked in. The lobby and surrounding areas were very clean, and the proximity to the Port is very close (a stones throw actually, $5 shuttle ride to the cruise ships). Our room was small with 2 double beds rather than queens as had been expected but clean. The hotel is an old building refurbished to modern needs, but still has the old feel in some of the areas. The pool area was nice and spacious. My biggest complaint that I have, other than the building age, is that we had no coffee maker in the room, so when I went to the lobby to find myself a cup of joe, the lady wanted me to pay $2 for a 6-8 oz. cup. I asked if it was complementary for guests, but was refused. I walked a few blocks down the street to the 7-11 and got one instead along with a newspaper. The property is across the street form the Bayside Marketplace with shopping, dining and drinking choices for everyone.
25 August 2013
Rated 5.0 out of 5.0 by JStefan Get set , relax and cruise!!!!!!
I have one word for this Holiday Inn Express.....AWESOME!!!!. This location is perfect for the family as we prepared for our cruise. The staff was superb. Across the street is an awesome mall and the Port took all of 2 minutes to get there. This is the perfect place to stay for your Royal Caribbean Cruise......AWESOME!!!!!!!
22 August 2013
Rated 5.0 out of 5.0 by P689 Excellent Location
We stayed at this hotel for what we thought was good proximity to the cruise ships. Upon arrival we realized it was much more than that. The location was fantastic, right across the street from a mall where there was plenty to keep us occupied the day before our big trip. It was also surprising close to American Airlines Arena. The central location also has the option to park your car which came in handy. They offer a shuttle to port for just 5 dollars a person, which comes out to be around what you would pay for a taxi. We got to the hotel early and were able to store our bags and walk around but our room was ready for us within an hour. I would highly recommend this hotel if are traveling to Miami for any occasion.
21 August 2013
Rated 3.0 out of 5.0 by Momplus3 Comfortable for the price
The room had two double beds for the four of us, but only one night stand table in the middle. There was plenty of space on the other end for another table but just seemed to be missing. Same goes for a fridge, plenty of space where one could have gone but just seemingly missing.
Kids under 12 ate free which would have taken care of two of my three children except the items on the kids menu were not appealing to them neither would they have filled them up. And the items on the adult menu were way too over priced.
Jorge at the front desk was very helpful and knowledgeable about info we needed to get to the Miami port the next day, so thank you very much for that!
20 August 2013
Rated 1.0 out of 5.0 by Surprised24 Poor service
Sadly, I cannot recommend anything about this hotel. The desk staff and dining room hostess were very friendly and helpful, but that is pretty much where the positives end.
The food in the restaurant is probably among the worst I have experienced, right down to the terrible iced tea.
The lack of transportation from the airport made it really inconvenient getting there, and then made getting to the port for the cruise a little scary since we were on our own and do not know anything about Miami. It wasn't what I expect from a Holiday Inn hotel.
It made me sad.
20 August 2013
Rated 5.0 out of 5.0 by KingBob Good Value In Downtown Miami
Although this is an older property, the hotel rooms, lobby, restaurant, everything have been completely refurbished and are in great shape. The front desk personnel are always extremely friendly and helpful. And the location in downtown Miami can't be beat. It's directly across the street from Bayside Marketplace. The cruise port is also across the street and over the bridge. If you have business elsewhere downtown, there is a MetroMover station directly behind the hotel with free train service.
19 August 2013
Rated 4.0 out of 5.0 by tampagirl10 nice but not exactly what I expected
th fact we had to park our car down the street in a fee for stay public lot was not the best, we arrived at the hotel around 2:30 in the afternoon and still had to park down the street.
Check in was relatively fast, but when we told the bell man which room we were in, he said no, i gave him the key package and he talked to the man at the front desk, who disagreed with what he was saying, so he took us up stairs as instructed, we opened the room door to find luggage and people sleeing in the room, we went back down to find the two ladies who checked in just before me who had the same thing happen to them, both keys opened already occupied rooms, needlless to say we kept the slide lock on our entire stay wondering if someone might try to open our door. it was an unsettling experience.
i would only recommend this hotel to people who fly in for cruises, we had to totally unload our car and bring it up to the room, even though we packed seperate for the hotel stay.
17 August 2013
Rated 2.0 out of 5.0 by Table I was expecting more
the room was small, and not very comfortable, we were not greet as Priority Club members, there was no parking: 1st they say it was full, and then(after going around the block twice) they say it was under construction, we have to park in a parking lot on the side and then drag the luggage because there is not even space for dropp off...
sometimes this hotel has the same rates or higher than the Intercontinental.. I will prefer to stay in the Intercontinental way better than in this one.
I have to say the room was clean.
16 August 2013
Rated 1.0 out of 5.0 by GUILLO96 BAD PARKING LOT BAD ATENDANCE
WHEN I GET TO THE HOTEL AT 3 AM FROM ORLANDO THERE WAS NO BODY AT THE DOOR AND HAVING SPACES AVAILABLE NO ONE HELPED ME OPENING THE GATE TO PARK THE CAR AND I HAD TO PAY PARKING IN OTHER PARKING LOT WHEN I ALREADY HAD PAID THE SPACE IN HOTEL .
NO ONE HELPED ME WITH THE LUGGAGE WHEN I ARRIVED AND WHEN I DEPARTURE
I HAD NON SOAP SHAMPOO AND CONDITIONER FOR OTHER DAYS.
REALLY DISAPPOINTED WITH THE HOTEL
12 August 2013
Rated 4.0 out of 5.0 by Spry88 Great Location
The view of Bayside and Biscayne Bay was breath taking beautiful but to make it even better I look to the left and there sits the home of my championship Miami Heat...AWESOME!!!!
11 August 2013
Rated 3.0 out of 5.0 by Srobbins93 Parking
My husband dropped me off in front of hotel and drove back around to pick me up. (I had gone into the hotel to Check in ). As I was walking out to the vehicle a policeman drove up too. He clearly saw me getting ready to enter the vehicle. He was rude and not understanding to the fact that we were not "standing" nor "parking" There was no warning ticket, only a citation for "standing". We have never been to Miami and this experience was obviously not good. He was clearly on a power trip
10 August 2013
Rated 4.0 out of 5.0 by Ikhokh01 Parking
Finding a spot to park is the only drawback for this facility.
09 August 2013