Rated 3.8 out of 5 by 87
Rated 2.0 out of 5.0 by Springs12 not a happy camper with this particular hotel
I travel one week out of every 1-2 months and try to stay at the Holiday In Express. This hotel chain usually is very consistent, clean, nice staff, etc... However, this particular hotel in Hialeah lacks the nice and comfortable Holiday Inn Express experience I have come to expect. The staff was rude, I had to switch rooms due to noise, the room was very musty and I woke up with allergies, hairdryer overheated and I ran late to a meeting, the maid service came by a little after 9:00 to clean my room and I was still getting ready, etc.... Just not your typical "Holiday Inn Express" experience!
12 August 2013
Rated 5.0 out of 5.0 by octhern Won't hesitate to stay there in the future
Had to make two emergency trips to Hialeah due to family business. Staff was accommodating and professional. Second time, upon learning of my priority club membership, I was given a suite in the fifty floor...much appreciated. Will stay there in the future due to location, cleanliness and friendly staff. Good job.
08 August 2013
Rated 2.0 out of 5.0 by dadadad3 odor in the room
Upon arrival I noticed an odor in the room. A musty smell,
Mildew maybe. The next day I complained to the front desk, he said he would have housekeeping take care of it. No help.
08 August 2013
Rated 5.0 out of 5.0 by Xaviergnz25 Great Service
Was upgrade to a suite due to no availability great.
25 July 2013
Rated 4.0 out of 5.0 by Hazel8 Great Service
This location had the best breakfast! The staff and service were great.
24 July 2013
Rated 5.0 out of 5.0 by Dax50 Excellent Service
I must say that I truly enjoyed my stay and the staff was very helpful.
16 July 2013
Rated 4.0 out of 5.0 by wander321 Great value for Miami Beach access
Suburban location with Don Camaron restaurant just down the road.
05 July 2013
Rated 5.0 out of 5.0 by Business271153 Staying is smart
The staff is helpful and courteous and the hotel is comfortable and convenient.
26 June 2013
Rated 5.0 out of 5.0 by Lmagustin Good Services and confortable Rooms
I liked the room is clean, and very confortable, continue with your excellente services!!!
24 June 2013
Rated 5.0 out of 5.0 by OrlandoDriver Very Comfortable
Great costumer service,nice friendly,and courteous.
Clean swimming pool,and facility.
Overall,very good experience.
23 June 2013
Rated 4.0 out of 5.0 by slapy Great Service
The stay war good. Just a little more hot food. Otherwise great.
14 June 2013
Rated 5.0 out of 5.0 by Business271153 Location & Staff
The location is convenient and the staff is very helpful.
13 June 2013
Rated 5.0 out of 5.0 by annafl Return to Hotel
I stayed at the Holiday Inn in Hialeah for the second time on May 28 and my experience was just as good as the first time. This time I booked a room with a King Bed and the Jacuzzi. It was a wonderful room. Very clean, quiet and comfortable with the living area separate from the bedroom. I expected the Jacuzzi to be a small tub size but was pleasantly surprised when I opened the bathroom door and saw this Jacuzzi big enough for two. Of course I used it and it was a wonderful experience. The breakfast was very good and the staff kept things full and clean. I love going to this hotel and since I have to go to Hialeah monthly for awhile I will definitely be staying at this hotel and recommend to anyone staying in the area. One of the nicest things is there is absolutely no smell of cigarette smoke anywhere in this hotel. Thumbs up to this hotel!!
10 June 2013
Rated 5.0 out of 5.0 by barba very nice staff
very nice staff overall nice place to stay breakfast is good and I felt welcome
30 May 2013
Rated 4.0 out of 5.0 by Jimbo53 Great Service
I liked the stay.. Would do so again. Right off of the Highway,able to get to everything.
30 May 2013
Rated 4.0 out of 5.0 by Musket Overall comfortable hotel.
Only minor issue, toilet bowl flushed slow but not big issue. It can be fixed.
24 May 2013
Rated 4.0 out of 5.0 by huntm Last night in Miami area
The staff was very helpful when asked about local restaurants. Staff was very friendly when we returned and asked how our dining experience was and if we would recommend it to other guests - which we would. This was a good place to lay our heads and we will stay there again.
08 May 2013
Rated 4.0 out of 5.0 GOOD STAY FOR THE NIGHT
I had no problem from checkin to checkout. would stay here again if in the area.
29 April 2013
Rated 5.0 out of 5.0 by FMCCDLMEDDRV596854 Availabilities and Concorrent with my D.O.T. Schedule
Give give this location a Bravo Zulu due to availabilites of a room when needed due to my work schedule, when required to layover in area for at least one night. I have gotten to know most of the staff to the point to remember thier self being. I have seem the staff tend to all who stay here, even those from other countries not speaking english (Spanish, Chinese, Itallian, Japanese and Hindu). I recommend this locaton to one requiring to stay in area, especially if they have relatives in near by Palmeto Hospital.
28 April 2013
Rated 5.0 out of 5.0 by BSue Nice, clean hotel.
Had been trying to keep our cost down for a 2 night stay and came upon this hotel. We had looked at quite a few cheaper hotels and they were dumps. Decided to try a "Holiday Inn" because we had always had good luck with them. Glad that we did. Very nice people at the front desk and they offered truck parking which we needed. Room and hotel were very clean. Pool was nice and the grounds seemed pretty well taken care of. The "Hot Breakfast" was a step above a Continental Breakfast and was good. We will just look for a Priority Club Hotel next time and stop wasting time on the other ones. You get what you pay for.
15 April 2013
Rated 4.0 out of 5.0 by Garry65 Comfortable stay with Good Service
The only problem I have with this Hotel, is they do not count your stay if you bill through Corporate lodging. The rate is the same that I pay at other IHG locations in Florida. But this location will not give you the credit for the stay. If I stay longer than one or two days in Miami., I will most likely stay at another chain at the airport that will give you credit for the stays. Not sure why this is,
they except your Priority Club Card, also they show you the recognition and keep you up on the Priority Club Level Floor.
I like the location of the Hotel, and the stays are usually Comfortable and Quite. BUT The fact that they consider your stay not worthy of credit, leaves a bad taste. The Hotel is well managed and close to my work. Thanks See you next time
I am passing through. If longer than one or two days, not so much.
08 April 2013
Rated 5.0 out of 5.0 by donwil Great get away spot , to relax and be comfortable,nice people.
Visiting from Georgia to vist family ,was an ideal choice for our stay .
06 April 2013
Rated 5.0 out of 5.0 by MatthewMI Great Stay
I had a great stay here from the friendly staff at the front desk, to a clean and comfortable room and great breakfast. This hotel will deliver on exactly what you have come to expect from Holiday Inn Express!
28 March 2013
Rated 4.0 out of 5.0 by Price Incredable staff and comfortable beds
We just spent 30 days in Florida. We stayed in several Holiday Inn's through out the state. The front desk staff were extreamy helpful and in all locations made our holiday even better. Rooms were always clean and comfortable. On some occations we were bumped up to a suite. It was appreciated. We went out of our way to stay in a Holiday Inn. We live in Alberta/Canada. Good to know the Holiday Inn's in the USA have the same high standard. I do recommend Holiday Inn and Suits to all my family and friends.
07 March 2013
Rated 2.0 out of 5.0 by boatnut Needs Work
Checked in a 9:00 pm, and the staff looked at me like I was crazy for expecting them to put down their newspaper. They couldn't find my reservation, but fortunately I had a paper copy of my confirmation. I was not recognized as being a priority club member.
The air conditioner in the room was on, but the room was warm and stuffy.
23 February 2013
Rated 1.0 out of 5.0 by Av8r57 No wifi
Wifi was pretty much non- existent. When I called the front desk, about possibly switching room, I was told -
"Yea, it just like that everywhere in the hotel"
I would never stay at this property again.
Entire staff attitude was just not caring.
16 February 2013
Rated 4.0 out of 5.0 by Siul60 Excellent service and location
Stayed to attend couple of Miami Heat games, staff very attentive and great location. Room always clean.
15 February 2013
Rated 5.0 out of 5.0 by silverback62 Comfortable Room and outstanding service
My wife and I stayed at the Miami-Hialeah Holiday Inn Express on the recommendation of our daughter-in-law. We knew that it was an excellent choice because she also recommended a Holiday Inn Express when we visited them in Lawton, OK. Although we were late arriving due to travel delays, our check-in went smoothly. Our room was roomy, clean and the king size bed was very comfortable. The facilities were well maintained and the staff was very helpful and very friendly. We enjoyed the breakfast service and the business office and free wi-fi. There was even a well equipped exercise room, swimming pool and patio area which were available for guests. A wonderful experience as expected.
10 February 2013
Rated 2.0 out of 5.0 by JB58 Elevator issues during entire stay
Alot of the lights were out on elevator numbers, one elevator down for service the first day of stay, the second day I was on the elevator and it dropped about six inches, The next morning the elevators would not come to our floor as we had to walk down stairs, I am a loyal Holiday Inn customer but next time in Miami I will be staying at another property.
06 February 2013
Rated 2.0 out of 5.0 by Brother Old building
The hotel facility was in bad shape. The elevator was broken and only one of the 2 was operational and the hotel staff (maids) used it also. Making for long elevator wating time. I was not recognized as a priority club platinum member. No upgrade to my room. The staff wasn't very helpfull or friendly. Breakfast was minimal at best no real fruit offered. Not much of a breakfast at all. These types of facilities and services are the reason I do not frequent Holidy Inn hotels as much as I used to.
29 January 2013