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Rated 4.1 out of 5 by 237 reviewers.
Rated 2.0 out of 5.0 by Not a great place to stay This location is really outdated, not very well kept and reeked of smoke smell because they have smoking areas adjacent to and above non-smoking rooms. There are 3 other hotels across the road that look much nicer and cleaner. I've stayed at this Holiday Inn before, and it really seems to have deteriorated over the past few years. If you're just looking for a place to sleep then it's OK, but not much more than that. July 2, 2015
Rated 4.0 out of 5.0 by Night before USMA West Point It is close enough to West Point and better than the hotels near West Point with more restaurants around the hotel than at West Point. Have stayed at this hotel and others in this area and it is a good option. June 30, 2015
Rated 4.0 out of 5.0 by comfortable stay Good food and the bed was very comfortable The room was clean The front end employees were very helpful June 26, 2015
Rated 5.0 out of 5.0 by great service stayed here 1st week in June. Staff was excellent. We had a shower head broken and they repaired it immediately with a new one. Very clean. Room service was great. Breakfast buffet was just ok. Would recommend ordering from menu. Did not use amenities. June 25, 2015
Rated 1.0 out of 5.0 by lousy everything This building needs major renovations. Overpriced for the horrible condition of this building. June 25, 2015
Rated 4.0 out of 5.0 by Great service and location My stay at the hotel was really nice. I went with my children and had a great time in the pool . June 25, 2015
Rated 5.0 out of 5.0 by Good standard at typical Holiday Inn Only slightly negative comment is that the there is only one lift which is not in the check in area but down a long corridor. This is OK if you have a lot of luggage and can park near the entrance door near the lift! there were plenty of baggage carts available. Waitress service at breakfast and for the evening meal was very good. Food also good June 25, 2015
Rated 5.0 out of 5.0 by Great Place I love this hotel.... It is not because it is a Holiday Inn but because of the people. Every individual is polite, personable, and always willing to help. In fact I am starting to consider them more like friends/family then just employees at hotel I frequent. The restaurant food is great, I have never had anything that was not delicious, they also have a wide variety that caters to various diets (including gluten free and vegetarian items). I know no one and nothing is perfect but I chose e to give them a 5 of 5 because they are ALWAYS diligent in their efforts to not only avoid issues but to resolve them. Even when they are dealing with ridiculously aggressive and rude guests they aim to please. I can honestly say I have never experienced this with any other hotel (not saying they were bad, just never this level). I give them kudos for their efforts and their overall customer service and appreciation. I will continue to stay at this establishment as frequently as possible. June 23, 2015
  • 2015-07-04T10:04:45.405-05:00
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