Rated 3.9 out of 5 by 173
Rated 4.0 out of 5.0 by RaphaelD Amazing Staff...
I really liked the staff. The front desk are super helpful and caring! The hotel ambiance should be a bit better. The restaurant is a no no. The staff is good, but the food is not worth it. Same with breakfast. Small details could fix it, such location, better food display... etc. Food for lunch was not worth the price.
July 29, 2015
Rated 2.0 out of 5.0 by Maria G Chow TERRIBLE EXPERIENCE
Stayed two night stay at Holiday Inn Garibaldi Station in MIlan, Thursday, July 16 and Friday 17. We got assigned room 110. At first we didn't think anything of it since we were very tired traveling from Rome where we stayed at the Inter-Continental de la Ville and were very happy with our stay there. My 80 year old mother and two boys, 9 and 11 and I felt like sardines in a can in this room. The staff elevator is next to it and we heard the staff laughing and talking out loud. No regard at all for the guests. We could hear dishes/cups handling. Door slamming, stomping. And the worst was the construction going on in room 116. My mother and boys did not go out the next day as we all felt so tired from not sleeping during the night and into the morning hours. I went to the Reception Desk to let them know what happened and we were assigned room 508 which should have been assigned the first time around. The small bed next to the queen size bed is supposed to open into a bunk bed but all there was is one small little bed. There were four of us however there was only one towel. Yes, I could call and get more towels but that's besides the point. You know in advance how many people are coming as you are charging for each one staying so your staff should prepare accordingly. Your Housekeeper went into our room 110 as we were moving to 508, she had the door wide open and our belongings were still inside. She was quite rude and kept on cleaning while we were collecting the remainder of our luggage. What was her purpose being in our room? The Reception Desk called us earlier to request we let them know when we had vacated the room. We hadn't called as we were still moving. We felt violated.
Upon our check-in, I inquired about the tram tickets and was sold two tickets for my mother and I. My kids didn't need tickets we were told. We were explained they were valid for one single ride and that was very clear to us. I was not explained I needed to validate the tickets by inserting them into this machine inside the tram. I observed everyone on board the tram and did not see a single person get up and "validate" their tickets. I asked the driver but ignored me. I am new to your city, do not know how the transportation system operates. My mother and I were given a fine of $36.50 euros each because we didn't validate the tickets we bought at the Reception Desk. The people who gave us the fines told us they didn't care if we were tourists, that we should've known to validate the tickets and that the people who sold us the ticket should've explained how the system works.
July 28, 2015
Rated 3.0 out of 5.0 by Zebra2015 Generally good to stay there
Staff is kind and polite. They put our two room close to each other, it's very handy for family. Room is small but clean with standard facilities.
Only mentioned that is food service need improve - I arrived on 10 pm, but no room service ( service hour until 23:00. On the booklets).
I didn't use breakfast so I have no comment on it.
July 28, 2015