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Rated 4.2 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by Great room Upon arrival I was pleased to be quickly checked in and surprised to find that I was in a hot tub suite. The room was very nice. I liked that it had 2 LCD TVs and a seperate living room type area. The shower had 2 heads, which was a first for any hotels I had been at. Other than no complimentary continental breakfast, I was very pleased with my stay at this hotel. 21 July 2014
Rated 3.0 out of 5.0 by Friendly front desk service Reasonably priced and good location. The staff was friendly. 18 July 2014
Rated 4.0 out of 5.0 by Excellent Staff and Comfortable Room The suite was large and made it easier to work. It was comfortable and private with the separate bedroom. 15 July 2014
Rated 3.0 out of 5.0 by Rooms not cleaned two days in a row We had a five-night stay; for the last two days, our rooms were not cleaned, new towels were not provided, and shampoo, soap, and coffee were not restocked. It was annoying to return to our rooms at night to find no clean towels, no coffee for our in-room cofee maker, the garbage cans full, and dirty towels still in the bathroom. Each night we went to the front desk to get clean towels and to advise about the rooms not being cleaned; although the desk clerk apologized each night, it certainly did meant our last two nights here were unpleasant. 11 July 2014
Rated 3.0 out of 5.0 by Close to airport Very convenient to airport and the noise level was unnoticeable as such. 10 July 2014
Rated 5.0 out of 5.0 by Good place to stay Very good place to stay, easy area to get around, many places to eat close by, very close to airport and very easy to get to, very quiet except for one time. 08 July 2014
Rated 5.0 out of 5.0 by Convenient, caring place to stay This Holiday Inn is very close to the airport, has a shuttle and is maintained very well! 08 July 2014
Rated 5.0 out of 5.0 by Great people and service I have stayed at this Holiday Inn several years ago and because of a hospital stay at a nearby location, my wife and I wanted to relax and enjoy some restful time before heading home. This was the only choice that fulfilled our needs. Highly recommend this location to anyone. 08 July 2014
Rated 4.0 out of 5.0 by Nice Stay During Summerfest We enjoyed our stay near the airport. Our first trip to Milwaukee was to celebrate our 15th anniversary at the Summerfest. We have travelled extensively, and the property met our expectations. It was clean and what you would expect for a Holiday Inn. The bed was comfy but unfortunately the pillows weren't . The staff was friendly and accommodating. 01 July 2014
Rated 2.0 out of 5.0 by Uncaring staff, skimpy with consumables King Suite w/pullout couch (sleeps 4 total). Only had 3 towels, 2 washcloths, one pillow for pullout couch. All pillows on bed were the same firmness (extra firm and lumpy). The provided coffee filter packs weren't correct for the provided coffee maker. A pair of dirty boxers were found in the end table of the bedroom. Pool: constant lack of towels even though not at all busy (although there was a 4-tier shelf with sign advising guests to use these specific towels). Bathrooms were not always that clean. Restaurant: bill the first day was overcharged by about 50% and staff seemed like they didn't want to be there. Put all food in front of the 1 year old both days even though I kept moving everything away each time she set things down. ROOM KEYS RARELY WORK! Had to reprogram three times during our two night stay. Even when they're "working" you still had to swipe 2-8 times. Bad when kids have to go potty and you can't get to the lobby bathrooms because they're in the locked pool area. Positives: king bed was pretty comfortable as was pullout. Kitchenette was stocked with pots and pans, silverware, plates, bowls, etc. 30 June 2014
Rated 5.0 out of 5.0 by Clean rooms great atmosphere and great service My stay was breif just a sleep over before flying out the next morning deal. the atmosphere was that of a high class hotel, it was newer clean and the staff was very friendly and courtious. 30 June 2014
Rated 5.0 out of 5.0 by Great Stay By CThe airport in Milwaukee Stayed at the Holiday Inn Milwaukee Airport on June 23 2014 , It was a very good stay room was very clean and fresh. I got in very late and the desk clerk was Great very Pleasant as were the morning group every person I meet said good morning. The breakfast selection was good nice area the area around the hotel is very nice there are many selection for eating and shopping. Good Place to stay and I will in the future Joe T. 27 June 2014
Rated 5.0 out of 5.0 by the room was wonderful, great bed, very comfortable I had never visited Milwaukee before and was not sure if staying by the airport was going to be a good idea, however my family and I were pleasantly surprised not only how the hotel was from cleanliness to friendliness. we were very pleased and if we ever go back to Milwaukee we will for sure stay here. Thank you for making a great weekend even better. I wish I would have the name of the friendly staff that worked all weekend. They were great. 26 June 2014
Rated 5.0 out of 5.0 by Great service Great location and service close to airport. I would have no problem staying there when I come to Milwaukee. 18 June 2014
Rated 3.0 out of 5.0 by Poor breakfast All good with room and common areas but the voucher for breakfast was misleading as it did not cover a complete breakfast and the breakfast was not a good quality. 18 June 2014
Rated 5.0 out of 5.0 by great hotel James at the front desk made the stay. He is so friendly and such a great communicator!!!!!! 14 June 2014
Rated 5.0 out of 5.0 by Great Weekend Accomodations Great service, friendly staff, clean room, good food! 10 June 2014
Rated 5.0 out of 5.0 by Location We wanted to go to the Milwaukee zoo and a Brewers game and this motel was in a good location for us to do those things. 07 June 2014
Rated 2.0 out of 5.0 by Noisy first floor could not sleep. We stayed close to the airport for an early flight. There must have been very excited kids in the room above us. Until about 11:30 pm jumping and constant tapping. Even with ear plugs we could hear the noise. It started again at 3:00 a.m. Was a very horrible night sleep before a very busy travel day. So disappointing. However, the shuttle service to and from the airport was quick and pleasant. Would not recommend. 25 May 2014
Rated 3.0 out of 5.0 by Avoid in-house restaurant The room was very clean! The staff was very nice! However, the restaurant was not good at all. Instead of writing down my order, the server just memorized it. Of course, she had it all wrong - from the beverages to the main course. Then when the food arrived, the quality was very poor. Not to mention it came at different times so some was cold and some was hot. The room was very clean and nice. However, it was a very windy night and there was a lot of wind noise in the room all night. It sounded like it was from betwen the walls. It sounded like i was sleeping in a wind tunnel . I mentioned it to the front desk in the a.m., and all they said was "Hmmm". I'm sure any other room would have been fine, but i was in an angled room so maybe the construction of the building allowed this rare noise on this rare occassion. Other than that, it was a basic, average night for a hotel. Nothing terrible, nothing spectacular. 12 May 2014
Rated 5.0 out of 5.0 by Great for the price I stay in holiday inns all over the country and for the rate this may be one of the better values. my online reservation had gotten screwed up and the gentleman on the phone got me a room for the evening i needed with no issues. Bar service was OK, staff seemed slightly disinterested at times but wasnt terrible. 05 May 2014
Rated 5.0 out of 5.0 by Good location and Good Value Overall 4.5 rating out of a possible 5.... Staff above standard and very customer caring.. 30 April 2014
Rated 1.0 out of 5.0 by Poor shuttle service & charged for parking I'd like to start out by commenting that when I checked in, the person behind the desk asked me for my room number. REALLY! I was walking in with bags from the car. That should have been my clue this experience wasn't going to go very well. Aside from the poor room temperature control, the room was average. The shuttle left something to be desired. I called multiple times to have the shuttle pick us up. Never was I asked where, what gate, that type of question. After not seeing anyone for over 20 minutes (the hotel is 10 minutes from the airport), I called again and told the receptionist exactly where we were. Not sure why she didn't ask that in the first place. After another 15 minutes, a shuttle arrived that said Holiday Inn, in addition to 3 or 4 other hotels. We got on that shuttle and the driver took us to the wrong Holiday Inn. He said that shuttle was for the Express, not the Suites, and he would drop us at that hotel and the Suites shuttle would have to pick us up there. Unbelievable. When I called back to the Suites, they told me their shuttle was waiting for us at the airport. Very poor communication on the part of the shuttle service. Would not recommend the park n ride! Here's where I had had enough. I found a charge on my credit card for $35 (5 nights at $7 per night). I was charged for the park n ride amenity. This was never communicated to me upon check in and no where in my documents was there mention of a fee to park. What's the point of the park n fly if you have to pay for the parking also. I've never had to pay for the parking at other park n fly hotels, especially when I was never told there was a fee. I'll never stay at this property prior to traveling again. 12 April 2014
Rated 5.0 out of 5.0 by Great Hotel The hospitality was great. I will be using this hotel again. The room service is one of the best that I have had. They go out of there way to help. If you need directions they will get them for you. 06 April 2014
Rated 4.0 out of 5.0 by Convenient to MKE I stayed at this hotel before and always enjoyed my stay especially because the great staff. But be very careful about your room choice. This time my room backed up to a truck parking lot that was very noisy all night long. Otherwise they came and picked me up at airport almost immediately and were very friendly throughout the rest of my stay. 30 March 2014
Rated 4.0 out of 5.0 by Nice Hotel near airport This hotel is in a really convenient location, it is just off the highway but also close to the airport. The building and rooms are clean and modern. The restaurant is adequate, but there are plenty of choices right in this neighborhood if you feel like going out. I always stay here the night before a flight at MKE. One thing I have noticed is it is always full, so parking can be difficult at times. Otherwise, an excellent hotel. 24 March 2014
Rated 3.0 out of 5.0 by Comfortable bed This hotel was nice, clean, and friendly staff at front desk. Restaurant food and service needs improvement. Parking was skimpy, I got the last spot next door at the yogurt shop. 24 March 2014
Rated 1.0 out of 5.0 by Disorganized staff, cold room and food, unpleasant all the way around I have stayed at this property in the past and never had such trouble and disappointment as I did on my recent stay. I was on a reverse park and fly reservation, which was messed up from day one until after I checked in. The reservationists and front desk people got the reservation wrong, they claimed the IHG # I gave them didn’t exist (until I forced the guy checking me out to try it again), they canceled the reservation while I was traveling (I was parked there and was to stay upon my return and I had tried extending — not canceling the reservation), they couldn’t seem to understand that my contact information had changed from a previous employer to my personal information, so they were emailing my former assistant at my old job and they misspelled the new information I gave to them. When I checked in, I was told I was being charged a higher rate because that was what was in the reservation. I claimed it was wrong. As they pulled up more information on my reservation, they finally found the rate I had been quoted originally. When I arrived, there was a red stir stick (like you see in drinks) laying on the floor near the bed — very noticeable — indicating someone one didn’t do a very thorough job of cleaning. No one offered me help with my bags. I requested a blanket because the room was so cold (and the thermostat didn’t work right), which the front desk person said they couldn’t deliver to me for at least an hour because it was so busy and they were by themselves (really?? No one to run on behalf of the front desk??). When I finally went out to get ice about 30 minutes later (not convenient and the vending machine also wasn’t working), I saw two people at the front desk, so I walked up and asked about my blanket and they said they would deliver it to me — which they finally did — but clearly there were two of them there. Room service was deplorable. The soup tasted like someone had literally dumped a bowl of salt into it. The food was cold. I was on the ground floor and apparently next to an incredibly loud door that led to the outside with people banging loudly going in and out during the night. I got a late check out, but housekeeping still knocked and tried to come in an hour before I was due to leave. The airport shuttle doesn’t just run on a regular schedule — you have to call to have them come and get you — which is ridiculous when you are an airport hotel. Even after I called, they didn’t show up for 20 minutes, and they are only 10 minutes or less from the airport. Every other hotel shuttle made regular rounds except for Holiday Inn. When I mentioned many of these things to the front desk person who checked me out, he blamed problems on the reservationists because they are off-site. Clearly the management of this hotel has gone way downhill. 10 March 2014
Rated 3.0 out of 5.0 by Missed the Mark Where to start (cons): 1) The temperature of the water was lukewarm, at best. It makes for a short and chilly shower. 2) The guest in the room next to me decided that 3 am was the time he needed to have a phone conversation. The walls are paper thin. 3) I asked for a cab at 9:00 am on the first morning I was there, said they would call around 8:45, I come down at 8:55 and they had yet to call. 4) Fire alarm went off one morning during the stay. 5) Parking lot was unplowed and slippery. (pros) 1) The cleaning staff obviously takes their job very seriously and does a good job. Everything else was just average. No breakfast included. 26 February 2014
Rated 3.0 out of 5.0 by Nice hotel, but needs more attention to detail Selected this hotel over the Holiday Inn Express, because of the bar/restaurant. Weather was bad so I didn't want to go out for dinner. First problem - the bar was out of bourbon. Unfortunately, this is what I like and the bar was out of stock on all brands of bourbon. Next problem was with the room - hair dryer didn't work and I couldn't call down to the desk because the phone didn't work either. I went down to the desk and the front desk staff was able to provide me with a hair dryer. Otherwise, hotel is very clean and the staff is friendly and courteous. 26 February 2014
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