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Rated 3.7 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Una estadía muy placentera Son de los pocos hoteles que cumplen con mis expectativas, por lo cual lo recomiendo amplia mente. 11 July 2014
Rated 3.0 out of 5.0 by Sanitario limpio Me provoco desconfianza no encontra el señalamiento de baño desinfectado. 08 July 2014
Rated 5.0 out of 5.0 excelente vista Solicite Buena vista me dieron una excelente vista 04 July 2014
Rated 5.0 out of 5.0 by UN UBICACIÓN DE EXCELENTE NIVEL TIENE UN PARQUE MUY MAGNIFICO A SUS ALREDEDOR DEL HOTEL Y TODO LO QUE TIENE EL HOTEL DENTRO DE EL. 03 July 2014
Rated 5.0 out of 5.0 by experiencia Buena atención, disposición de todos y comodidad. Se recomienda ampliamente 25 June 2014
Rated 4.0 out of 5.0 Buen hotel Buen hotel, aunque con pequeños fallos en la atención al cliente. Podría mejorar la piscina y el gimnasio, instalaciones bastante mediocres para el tipo de hotel y su ubicación. Incluso podrían valorarse servicios adicionales como spa y masajes. 17 June 2014
Rated 5.0 out of 5.0 Very Helpful with the language The motel is very helpful with the language, directions, and places to visit. 17 June 2014
Rated 4.0 out of 5.0 robo de maleta el ultimo dia que estuvo la gente en jotel a uno de ellos le fue robada la maleta 11 June 2014
Rated 4.0 out of 5.0 by Buena estadía Para una semana de negocios, es recomendable este hotel, así mismo el fin de semana lo pueden aprovechar para dar una vuelta en parque fundidora 10 June 2014
Rated 5.0 out of 5.0 by Actitud del personal La actitud del personal fue agradable, dedicación y me dieron seguridad de mi estadía y confianza en poder decir mis dudas en general. Creo que la parte principal de un hotel es la forma en que se comportan y habla el personal, ya que hacen la estadía mas cómoda. En resumen muy buen servicio por parte del personal. 06 June 2014
Rated 4.0 out of 5.0 by Solo una oportunidad de mejora En general tuvimos una buena estancia en el hotel. La unica oportunidad de mejora que nos topamos fue el Servicio a Cuartos. Estuve marcando varias veces sin obtener respuesta (sabado 31/05 alrededor de las 3pm), Finalmente tuve que bajar al restaurante para que me tomaran la orden. Aparte de eso no me explico cómo les tomó casi cerca de una hora el preparar 4 hamburguesas. 05 June 2014
Rated 5.0 out of 5.0 by muy recomendable Estancia cómoda, las instalaciones del hotel son excelentes, realmente lo recomiendo. Muy cerca de la Arena Monterrey 02 June 2014
Rated 5.0 out of 5.0 by Muy conveniente si vas a Cintermex Si estas exponiendo o asistiendo a un evento en Cintermex, o simplemente vas con la familia a disfrutar de los atractivos de el parque Fundidora, es la mejor opción, el hotel esta comunicado con un puente climatizado al complejo de exhibiciones, muy conveniente con el clima de la Ciudad, sumado a la buena atención del personal y el buen estado de las instalaciones, es la mejor combinación. 29 May 2014
Rated 3.0 out of 5.0 by improved the service I was ok, but the service reception was poor quality. 21 May 2014
Rated 5.0 out of 5.0 by Buena compra Excelente ubicacion a pasos de los escenarios de los grandes conciertos muy tranquilo 21 May 2014
Rated 3.0 out of 5.0 Average experience This hotel is very well located and it is easy to get there. However I have some points to share with you that I dislike: 1.- room appearance was not good, looks dirt 2.- bathroom looks dirt and old 3.- I stayed on that hotel because I attend a training on a meeting room called "M", which had a noisy air condition equipment, Holiday inn is a great hotel, I am surprised to have seen the details above and some others that I have not seen in other hotel of same chain. Thanks Best Regards 19 May 2014
Rated 4.0 out of 5.0 by buena opcion al visitar monterrey es la segunda ocación que decido por este hotel al visitar mty por trabajo, muy buen servicio, ubicación y trato de las personas. Habitaciones cómodas y con buen sistema de aislamiento de ruido. seguiremos hospedandonos aqui. 30 April 2014
Rated 2.0 out of 5.0 by INSUFICIENTE LIMPIEZA EN LA HABITACION NOS ENCONTRAMOS UN TRAPO DE LIMPIEZA SUCIO ARRIBA DEL MUEBLE, SIENDO UNA HABITACION PARA FUMADORES NO SE ENCONTRARON CENICEROS, EN LA TINA DE BAÑO SE ENCONTRARON CABELLOS POR LO QUE QUEDA ENTREDICHO LA HIGIENE DE LA HABITACION ESPERAMOS QUE ESTO SIRVA PARA MEJORAR YA QUE LA ESTANCIA NO CUMPLIO CON LAS ESPECTATIVAS GRACIAS 28 April 2014
Rated 1.0 out of 5.0 by Bad experience Areas under construction Restaurant tables not available 04 April 2014
Rated 2.0 out of 5.0 by Murphy's Law I was not impressed with this stay and embarrassed that I recommended it for two other coworkers. First we were told we could enjoy the seventh floor and this included two drinks in the evenings. When we went the lady told us we could not stay as our rooms on the eight floor did not include that lounge. The bar area was very poorly attended in the lobby and has minimal selection and poor stock. It took a long time to get a drink each night and she always tried to close the bar a half hour early not allowing anymore drinks. Then on the last night the power to the room doors went out and each time I needed to get to my room it took 20-45 minutes for maintenance to open the door. The problem was not fixed and I had to do this four times. I was also then told that once I left the room in the morning I would have the same problem therefore I had to bring my luggage with me to breakfast. 31 March 2014
Rated 3.0 out of 5.0 by Low maintenance I visited this hotel 20 years ago, that time I enjoyed the experience. During this last visit, I just was able to confirm that the maintenance has been poor along this years. The magnifier mirror at the bathroom did not work, it was hanging not been able to stand for adjustment. 31 March 2014
Rated 5.0 out of 5.0 by Atmosphere Excellent hotel,friendly staff,good food,nice sundry shop. 25 March 2014
Rated 4.0 out of 5.0 by Executive rooms We have this kind of room, and I been in others hotels and this was nothing especial. The bathroom was not to good, our door was broken. In the place where was the breakfast, in others hotels there is a person for information, they have water or coffee, I know, there are hours for breakfast and cocktails, but may be You can have someone there. 20 March 2014
Rated 3.0 out of 5.0 by Internet Access The internet access at this hotel was the worst I have ever experienced. There was a clear bandwidth issue that prevented me from working in my room between the hours of 7:00am and 12:00am. In the wee hours of the morning I could access the internet, but the connection speed was still very slow. During the 7-12am period connection to the wireless was sometimes possible, but all requests for data via internet explorer or over MS Exchange were met with huge time delays, in excess of 15 minutes sometimes, and sometimes with no reply at all. The technical support line either did not speak english or we were continually disconnected. After over an hour on the help line, they were convinced that my computer was the problem, but it worked just fine in the lobby and in the attached expo center. I will not stay at this property again unless this problem is resolved. 19 March 2014
Rated 2.0 out of 5.0 by MUY CARO PARA LO RECIBIDO PAGUE CASI 8000 PESOS POR 4 NOCHES, Y ME AHOLOJARON EN HABITACION DE FUMAR, LAS CUALES DEBERIAN NO EXISTIR MAS, EL INTERNET ESTABA MUY LENTO, EL BALCON SUCIO, LE BAÑO CON OLOR DESAGRADABLE, Y NO QUE SE VEIA SUCIO SINO AL PARECER VENIA DEL DRENAJE. LAS ALMOHODAS INCOMODAS, NO TENIA CARTA DE ROOM SERVICE, NI EL LETRO DE NO MOLESTAR.. LO UNICO RESCATABLE DEL LUGAR SU UBICACIÓN, LA ATENCIÓN DEL PERSONAL Y EL PERSONAL MUY AMABLE. PERO EL HOTEL SE VE VIEJO Y LE HACE FALTA MUCHO SOBRE TODO EN LAS HABITACIÓNES. 10 March 2014
Rated 5.0 out of 5.0 by Great for business I had a good relaxing stay and the staff was always very kind to me. Only problem is they didn't provide water bottle at my room. 24 February 2014
Rated 1.0 out of 5.0 by Urge Renovacion El hotel esta en malas condiciones en todos los aspectos, cuartos alfombras, baños, toallas, colchas, sabanas, almohadas etc. lo unico medio rescatable es el restaurante pero viene siendo lo mismo desde hace años. 07 February 2014
Rated 3.0 out of 5.0 by Excellent location. Very safe and liked the river boat taxi. i stayed for two nigths and can tell that liked very much. The hotel rooms start to show aging. I was not recognized as an IHG platinum member. There was no phone at the room desk. The key did not open the first time but liked that the staff discarded the key in front of me when i mentioned that that could happen to the next visitor. My room view was excellent. I had hard time to get a second bottle of water but later I received extra water bottles in my room. Very nice lobby and public areas. Loved the breakfast, although not cheap it worth the price. Ask for machaca! 26 December 2013
Rated 4.0 out of 5.0 by good service coffee maker did not work, in general good attention 09 December 2013
Rated 3.0 out of 5.0 by Too loud to relax Cleanliness, the room itself and the breakfast were good. The evening was very noisy. The quality of the food that was served by the room service was not as expected. 05 December 2013
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