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Rated 4.2 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by Excellent experience Excellent service, I enjoyed staying at the hotel. 03 June 2014
Rated 5.0 out of 5.0 by Klasse Hotel Ich war hauptsächlich zum Übernachten in diesem Hotel. Mein Gesamteindruck war das alles Sauber ist von der Qualität des esses her (Frühstück) Top Der Preis ist für Moskau normal, ich sagen aber man bekommt auch was dafür 28 May 2014
Rated 5.0 out of 5.0 by Good location, great value 10 min walk from major train station, easy access to 3 different metro stations. Staff is friendly and most helpful, hotel is very reasonably priced for the quality. 27 May 2014
Rated 5.0 out of 5.0 by comfortable to stay love to stay in holiday inn moscow lesnaya because the place is very near to city. and the place is very clean and the staff are very accomodating and courteous. 26 May 2014
Rated 4.0 out of 5.0 by Moscow I thought my stay was very nice. The room was big. The shower was adequate. The mini bar was stocked. I will recommend and stay here in the future. 26 May 2014
Rated 5.0 out of 5.0 by Very professional with friendly familiar service This was my first trip to Russia, but definitely not the last thanks in part to my experience at this hotel. I had the option of staying with friends, but I felt so comfortable at the hotel that I decided to stay there. The staff was extremely friendly and very professional and they all made me feel right at home. The breakfast was amazing and the rooms were very comfortable. The location is also very convenient and the Internet access very valuable to me. I would always stay there when going back to Moscow. 24 May 2014
Rated 4.0 out of 5.0 by Super Wochenende in Moscau! Super Preis/Preisleistung Guter Service-Probleme wurden sofort und anstandslos behandelt Gute Lage- nur paar Meter bis zu U-Bahn- super für Städtereisen Negativ: -3-Bett -Zimmer für 3 Erwachsene: das 3 Bett bestand aus einem aufklappbarem Sofa...für 5 Nächte super unbequem... Und das Zimmer war nicht auf 3 Personen ausgelegt und vorbereitet-nur 2 Handtücher, nur 2 Teetassen usw...-obwohl ich sogar im Vorfeld das Hotel kontaktiert habe und Personanzahl und genaue Ankunfszeit mitgeteilt habe... - Es haben ständig Handtücher gefehlt-mal für die Hände ,mal Badevorleder usw.-man musste ständig deswegen an die Rezeption..... -Früstück verhältnissbessig sehr teuer Im großen und ganzen wr ein gelungener Kurztrip in Moscau! Wir würden das Hotel weierempfehlen! 21 May 2014
Rated 5.0 out of 5.0 by Great Value in Moscow Good location (near express train to airport/only 3 stops from Red Square) with lots of good restaurants with-in 4-block area, spacious rooms with well-appointed amenities (ironing board, coffee/tea setup, lots of fresh towels), pleasant, helpful, English-speaking staff, and very reasonable room rates (by Moscow standards). 16 May 2014
Rated 5.0 out of 5.0 by Good location; great value The hotel is just a few blocks from one of the busiest streets in Moscow and a Metro station. One of the best priced hotels I found. 15 May 2014
Rated 4.0 out of 5.0 by Wonderful Staff We had a wonderful experience here. The staff were extremely helpful. They checked us in early and accommodated our needs. English was spoken very well. 15 May 2014
Rated 5.0 out of 5.0 by Comfortable Hotel in great location Excellent hotel choice for a Moscow week end. Very clean and with a selection of excellent restaurants within an easy walk. Handy for the Metro. 09 May 2014
Rated 5.0 out of 5.0 by Value for money Excellent stay with the family for the money we paid. Walking distance to city centre. Great "Paul" 100m to the right for an excellent breakfast. Very helpfull staff. 09 May 2014
Rated 5.0 out of 5.0 Friendly staff Location is great. They made for me room upgrade, for members of the bonus program Internet free. Friendly and helpful people work at the reception, in the restaurant, at the bar. 09 May 2014
Rated 5.0 out of 5.0 by Excelente atención y ubicación del hotel Excelente atención de todo el personal del hotel, especialmente en la recepción, Muy importante que todos hablan ingles lo que facilita la comunicación y con la sencillez, pero calidez y comodidad de Holiday Inn 06 May 2014
Rated 5.0 out of 5.0 by Great stay Recommend it for anyone who wants an excellent service and peace of mind. 04 May 2014
Rated 3.0 out of 5.0 by Moscow service equals no service I always stay in IHG hotels around the globe. It is usually more than OK. This time in Moscow I have mixed feelings Good things: The hotel is well maintained and clean. The room and the breakfast area are just fine. Sheets were extremely clean and changed daily, halls and the reception are also fine. Bad things: I was promised some drinking water as a compliment. I guess it is Moscow, where the water is golden. I have got beers in Munich and several USA places, sparkling wine in St. Petersburg. There were fruits and sweets in many places. Not in Moscow. Water is good enough, apparently. More, it took two days and two reminders to get this water into the room. Two days! Nice welcome reception indeed. At the evening I have realised it is impossible to close the night shades, they were stuck. I have called maintenance, nobody came to help. I have complained twice. On the second day someone came over and closed them. In the morning I could not open them, as they were stuck. At this point I have given up. Internet went down one evening. WiFi was unavailable. I have called reception twice during one hour. (Twice appears to be a custom in Moscow, as you see). On the second time I was transferred to tech support. Why on Earth a receptionist would do that? I honestly have no idea. Overall the hotel is good. I would stay there again, if the management could do something about educating the stuff about standards of service and attentiveness to the guests. 26 April 2014
Rated 4.0 out of 5.0 by Great location Good business hotel. All what you need, close to metro and city center, helpful staff. 24 April 2014
Rated 5.0 out of 5.0 by Good Service, Good Location The hotel is situated next to the Beloruskiy Vokzal, from where there is a direct connection to the Airport, as well as Undeground station. The Service is on a great level, the staff is kind. You get a good value for money. 23 April 2014
Rated 5.0 out of 5.0 by Excellent location and comfortable bed The location of the hotel near the train and metro stations is great. Nice, modern neighbourhood with some good eating spots. 22 April 2014
Rated 5.0 out of 5.0 by Excellent location and good value for money My family and I stayed 4 nights at the hotel. Its location was in a cool, modern neighbourhood, close to railway and metro station with excellent links to the centre. We liked the hotel and its comfort and cleanliness. Would recommend. 17 April 2014
Rated 4.0 out of 5.0 by two nights in Moscow I'm a Holiday Inn fan and the stay in Lesnaya hotel was an overall nice experience. The great advantage in a such a big town is that the hotel is close to the metro station. 16 April 2014
Rated 3.0 out of 5.0 by Payment clarification All, My accommodation was booked by Schlumberger company in Holiday Inn hotel for 6 days. When I check out last day I have given receipt amount 30 798.00 RUB. But, when I checked my Credit Card, noticed that 32 000,00 RUB amount was blocked from my personal Credit Card. Could you please check and clarify the issue Regards, Rahim 14 April 2014
Rated 1.0 out of 5.0 by Extremely poor service and attitude to boot During my last stay at the Holiday Inn Lesnaya Moscow I went out in the morning around 10am, put the Please Service My Room sign on my door and was shocked that when I returned after 3 pm, my room had not been serviced. When I called to complain about the situation a very aggressive duty manager appeared and told me that if I wanted my room serviced "early" I should have called. I told her that 3pm was not early and that guest should not have to call to request basic services. 10 minutes later she called to say that the reason my room wasn't serviced was because I had the do not disturb sign on the door. I explained to her that in fact I had the please service my room sign on the door and that I had only changed it when I got back to the room after 3:30 since I needed to work. Instead of apologizing and trying to address the issue, the duty manager could only try to think of ridiculous reasons why it was her guest's fault and not the hotels. 14 April 2014
Rated 4.0 out of 5.0 by bien comunicado y muy comodo es correcto, buen desayuno, perfecto para venir del aeropuerto en tren . quizás las cadenas de televisión son muy escasas. las retransmisiones de partidos de champions no se ven. Recomendable aunque por épocas es carito 08 April 2014
Rated 5.0 out of 5.0 by Great service The employes could satisfy all your request, organizing to you on the best!!! 07 April 2014
Rated 5.0 out of 5.0 by keep on like that Hi it was nice I could work well Please keep on like that cheers bye 07 April 2014
Rated 5.0 out of 5.0 by Good location and links to transport Excellent location for Metro and Train stations. Good comfortable Holiday Inn. Resturant needs more character but an excellent hotel in all other respects. 07 April 2014
Rated 5.0 out of 5.0 by Business In Moscow Well located only 40 minutes walk from Red Rquare and plenty of places to eat within 5 minutes walk. Clean rooms, friendly staff and free wifi in the room. Perfect for my visit, I use it frequently. 31 March 2014
Rated 5.0 out of 5.0 by Value for Money Excellent facility. The room is clean and superb. Internet connectitivity is good. The bathroom is superb too. The staff is friendly and helpful. Its location near the Metro Station is a plus point. 30 March 2014
Rated 4.0 out of 5.0 by Nice, clean, comfortable hotel Would recommend this hotel to anyone travelling to Moscow for work or even on holiday. It is clean, the breakfast was good, the staff friendly and in a good location. There is the metro just down the road. 27 March 2014
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