Rated 4.3 out of 5 by 178
Rated 5.0 out of 5.0 by JohnnyTravel Incredible Staff
Really a great on-site staff to make you feel welcome and comfortable. A very enjoyable stay :-)
November 16, 2015
Rated 1.0 out of 5.0 by dK1942 Relaxing Stay
I found this hotel to be a comfortable setting for an overnight stay. It is an older hotel but appears to be nicely maintained. I would stay here again when in the area on business.
November 12, 2015
Rated 3.0 out of 5.0 by HilN Average hotel. Terrible customer service
The rooms were fine, although they did not have the room I reserved. The front desk/phone customer service was pretty terrible all around. The rooms themselves were clean and generally well appointed. The staff at the Bar Louie were really great and the food and drink menu is really solid.
November 11, 2015
Rated 3.0 out of 5.0 by Bummed321 Hot water shut off and promised Breakfast was not granted.
I booked the room on the web site and was told when I booked it that it included complimentary breakfast for all guests. I felt I had a great price and breakfast as well. When I arrived after a through the night drive from Tampa Florida for a family member's Memorial service, I booked in and asked about the breakfast times and was asked if I paid the additional 10.00 on line to have this service. I told him what I was told and he said that was not true, and that the on-line person was not correct in what he said and that I would have to pay for any breakfast in the attached bar and grill. In my second trip on the elevator moving in there was a sign on the outside of the elevator that the hot water would be off from 6PM until 1AM...That was not told to me at the desk, and other family members who had not arrived yet said they might cancel if the hot water was off.
I called to customer relations and spoke to 2 representatives, the second was Kelly and my case number is #97390467. No adjustments were made to my bill nor for the promised breakfasts. Yes I was tired from the drive and in Chicago for personal family issues, but I was not impressed with your response on both of my calls. Kelly took my Address and I thought perhaps there would be some type of voucher sent to my home but a week later.....nothing. This was a bad experience for me and other family members.
November 8, 2015
Rated 5.0 out of 5.0 by dada9 Nice room and friendly staff
Was only in Chicago for a couple days and this hotel met all my expectations
October 30, 2015
Rated 5.0 out of 5.0 by ROOKiiE Great place to stay
Great place to stay. Very clean and comfortable. Needed more towels but did not get delivered though.
October 28, 2015
Rated 4.0 out of 5.0 by Mikebee Overall Good Hotel Stay
Everything was fine during my stay, with the exception of the room fridge making loud clicking noises as it cycled on and off, which was a distraction when trying to go to sleep.
October 25, 2015
Rated 5.0 out of 5.0 by JoanieFC Great Location
This hotel was a great location and quiet for such a busy area. Everything was clean and the staff was very helpful and friendly. We will stay here again.
October 21, 2015